Best Buy Costa Mesa

I just want to share this information that I believe most people aren't aware of. Best Buy only has a 2 week return policy.And they will not deter from it whether it's you got a receipt or no receipt , they won't even give you credit. But also when you go for christmas black friday , which is about a whole month before christmas , usually thanksgiving evening or that following friday of thanksgiving. If you buy anything cheap or expensive and you need to take it back either.Because it's broken when you bought it or the fact that you don't want it no more , they will not take it back. Even without a receipt, and they take the debit card that you used. Because you used your card instead of cash, whether they strum it through the cash register and see that you bought it and if it's still over the 2 weeks you are out of luck, a lot of people don't know this, so please spread the word especially for Black Friday.. Most stores will give you a month.Not best buy. Even Amazon will let you return it and they will extend it way past Christmas, a whole month to January 31st.For you , the opportunity to return it. I had a family member experienced this, along with the store manager, who appeared when my family member asked to speak to her, she approached with the worst attitude as if yeah, what do you want?What's the problem. So next holiday beware , but also be where the rest of the year. BEWARE & SHARE Just an FYI It was not this particular store , costa mesa. With the poor service from the manager. But overall , regarding the policy of only having two weeks , it's not a good policy for best buy all around. And people need to remember the holidays and black friday.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Easy access, usually good inventory. What more do you need from big box?

be careful when getting a credit card they say it's super easy to pay super easy to get help but what do you need to help when you go into the store they can help you you have to go all online or call the number on your card. And once you call the number it's all automated so if you're having an issue the fee stacking up. I bought a $800 Osmo and ended up paying about $500 in interest.