Best Buy Costa Mesa

It is a Best Buy, if you were looking for Buc-ee's you went to far and you're in the wrong state. Seriously though, I have been to better Bust Buy's I've been to worse. This is a solid run of the mill Best Buy.

10/10 drive by buy Riftbound Shen x Zed Beginner Pack in and out in 5 mins again

I am sincerely very dissatisfied with the customer service I have received. I have had an issue with an item that was sent to my home and, unfortunately, was lost. Initially, I was assisted by Mr. Horacio and later by Ms. María. On both occasions, I explained my situation and the only response I received was that the case was being investigated and that I would receive a response within 48 hours. However, two weeks have passed and I still have not received any response or solution. It is very frustrating that, after so much time, no one has contacted me to inform me about the status of the case or any progress in its resolution. I consider that the service provided by these two individuals did not meet the customer service standards expected from a company of this level. I am not seeking preferential treatment, but simply a timely response and an appropriate solution to a problem related to my purchase. Likewise, I am concerned about the way the delivery company is handling shipments. In my case, the product was left on the street, without the necessary measures to ensure its safe delivery to my doorstep. For the above reasons, I recommend that other customers take extra precautions when making home-delivery purchases, especially when the products are not available in physical stores. I hope the company takes this situation with the seriousness it deserves, reviews its delivery processes, and strengthens the training of its customer service staff, including Horacio and María, in terms of follow-up and communication with customers. When an issue arises, it is essential to provide clear information, constant follow-up, and above all, an effective solution. I am still waiting to be contacted and to receive a concrete response regarding my lost item. Thank you for your attention.

No one is helpful they just keep sending you to someone new and when you ask for help straight attitude.