Best Buy Costa Mesa

Best buy is one of the few stores left that you actually go see things that you may want,is nice to order online but the experience of see things before buying is nice and this store still makes it that way,how long?don't know, but yes recommend to go this store,very nice and helpful staff.

Knowledgeable and helpful sales people in the computer department.

From the moment we walked into Best Buy right before closing, the experience could have easily gone the other way—rushed, transactional, or overlooked. Instead, Nikki completely transformed it. We came in carrying stress and urgency around a necessary return, and she immediately picked up on it. Not just the logistics of the situation, but the human weight behind it. You could feel that she saw the anxiety, the pressure, and the time-sensitive nature of what needed to happen. Without hesitation, she stepped in with calm, effortless energy. No friction. No confusion. Just clarity, kindness, and precise action. She guided the entire return process smoothly and efficiently, making something that felt overwhelming become simple and handled. What stands out most is the level of genuine care. This wasn’t just customer service—it was presence, awareness, and a willingness to truly help someone at the end of a long day when most people would be winding down. Nikki is the kind of person who elevates an entire store experience. Super kind, extremely professional, and naturally composed under pressure. She turned what could have been a stressful last-minute situation into something easy, respectful, and seamless. She absolutely deserves recognition and advancement. Exceptional human being, exceptional service. Truly appreciated.

Good attending by Reef. We bought a Samsung and Reef give us all the assistance. Tks.