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Best Buy Culver City
Services Offered
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Frequently Asked Questions About Best Buy Culver City
How do I check product availability at the Culver City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Culver City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Culver City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Culver City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3626 reviews)
Juana P
February 14, 2025
5 out of 5
Fue una experiencia muy agradable,la persona que nos atendió excelente
Brian L
February 14, 2025
5 out of 5
Solid offerings and staff in Culver City
Cachorro C
February 11, 2025
1 out of 5
Bad experience with the manager, he gave me a really bad attitude, unprofessional with his position. I hope some can do something about it
Response from Best Buy
February 12, 2025
Hello there, Cachorro!
Thank you for taking the time to reach out on Google with a review. We strive to provide a friendly and professional shopping experience when dealing with our stores to ensure you always find what you need. We would love to know more about your time with us and to assist if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64804170 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Miles B
February 11, 2025
1 out of 5
My wife and I are still out of our home due to smoke damage from the Palisades fire. We purchased a Samsung 65" TV from this Best Buy location in Culver City. I pulled up with my U-Haul (trying to move into our new place that day), and the Best Buy employee loaded the TV in.
We went directly home (about 4 miles away) and unloaded the TV. When we unboxed it, it was cracked. I taped the box back up and returned to that Best Buy that Tuesday thinking it would be an easy exchange - you sold me a cracked TV, no worries I'll just take a new one.
I spoke to a manager there - also named Miles - who told me since I transported it home myself, they don't know whether I cracked it or they cracked it, so they cannot process this return or exchange. I was out of luck. Remember, the BEST BUY EMPLOYEE LOADED IT INTO MY TRUCK and told me it was fine!
I've been a lifelong Best Buy customer but unfortunately it is too much of a risk to continue shopping there, as apparently the customer bears the responsibility for being sold a damaged product.
Response from Best Buy
February 12, 2025
Hi, Miles,
Thanks for taking the time to share your review with us. Getting home and finding your TV to be cracked is already an unwelcome event, but to then have difficulty with getting the TV exchanged for one that isn't damaged, is even more frustrating. We would like to follow up with you and see about the possibility of turning this around.
Please connect with a member of our Corporate Team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64803989" in your message. Thanks!
Regards,
^April