Frequently Asked Questions About Best Buy Culver City
How do I check product availability at the Culver City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Culver City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Culver City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Culver City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3764 reviews)
SN K
November 05, 2025
1 out of 5
Buyer beware. I think the manager of this store is running some sort of a scam. They will refuse to refund items and try and get you to take them to another Best Buy to return. They do not honor the return policies advertised on the website.
Response from Best Buy
November 06, 2025
Hello.
We understand the frustration when your return experience does not go as expected in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/r54zqp), Twitter/X (https://bby.me/h8nexk), or Instagram (https://bby.me/gkoxp7), and mention your Google review, 65391.
Butch
November 02, 2025
5 out of 5
Good location with the great qualities and service that Best Buy consistently provides. Got a Motorola phone that I got online for pick up. Despite an unsuccessful data transfer from my old phone, I appreciated the rep that tried his best to provide assistance. Close to Ralph's and so many other stores and restaurants.
Rey C
October 23, 2025
1 out of 5
Went to trade my IPad for a newer one and the person who assisted me was amazing. But he sent me to customer service for the trade I waited over 40 minutes with only 3 people in front me. When it was my turn the agent did not know how to process a trade and waited again. Afterwards i saw people just sitting there not assisting me. Terrible customer service. I do not recommend this location. They don't take care of customers
Response from Best Buy
October 23, 2025
Thank you for taking the time to share your experience with us here. Shopping in store should be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/cfyj4x), Twitter/X (https://bby.me/7ktp97), or Instagram (https://bby.me/byu9vm) with more information about your experience? Please begin your message with "This is regarding my Google Review #59442".