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Frequently Asked Questions About Best Buy Culver City

How do I check product availability at the Culver City Best Buy?
How do I check my order status?
My local Culver City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Culver City stores’ holiday hours?

Recent Reviews

4.1
(3764 reviews)
SN K
November 05, 2025
1 out of 5
Buyer beware. I think the manager of this store is running some sort of a scam. They will refuse to refund items and try and get you to take them to another Best Buy to return. They do not honor the return policies advertised on the website.
Response from Best Buy
November 06, 2025
Hello. We understand the frustration when your return experience does not go as expected in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/r54zqp), Twitter/X (https://bby.me/h8nexk), or Instagram (https://bby.me/gkoxp7), and mention your Google review, 65391.
Butch
November 02, 2025
5 out of 5
Good location with the great qualities and service that Best Buy consistently provides. Got a Motorola phone that I got online for pick up. Despite an unsuccessful data transfer from my old phone, I appreciated the rep that tried his best to provide assistance. Close to Ralph's and so many other stores and restaurants.
Rey C
October 23, 2025
1 out of 5
Went to trade my IPad for a newer one and the person who assisted me was amazing. But he sent me to customer service for the trade I waited over 40 minutes with only 3 people in front me. When it was my turn the agent did not know how to process a trade and waited again. Afterwards i saw people just sitting there not assisting me. Terrible customer service. I do not recommend this location. They don't take care of customers
Response from Best Buy
October 23, 2025
Thank you for taking the time to share your experience with us here. Shopping in store should be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/cfyj4x), Twitter/X (https://bby.me/7ktp97), or Instagram (https://bby.me/byu9vm) with more information about your experience? Please begin your message with "This is regarding my Google Review #59442".
Brian L
October 22, 2025
5 out of 5
amazing

About Best Buy Culver City

bestbuy.com