Best Buy Culver City Westfield

I bought an open box tv in ‘Excellent condition’ which was ready to pick up on May 23rd. I proceeded to go in. In which they gave me the TV just wrapped in bubble wrap. Mind you on their website it states “Includes all original parts, packaging and accessories (or suitable replacement).” I come back the next day to pick it up because the vehicle i brought wasn’t suitable for a TV in which is just bubble wrapped. I ended up going to customer service stating how I bought a TV in ‘Excellent’ condition & I just received it wrapped which I should’ve received it in a box at most. I should at least receive the ‘Good Condition’ price on the TV. But all they offered me was their membership which was stupid because why would i want that. Oh plus when they went to go check on the TV they ended up telling that it was also missing a power cord and the remote & the lady ended up telling it could fall down to the category of “fair condition” IMAGINE if i took this TV home yesterday & got home with no power cord and no remote for the ‘Excellent condition’ price ?!! That is nonsense. Then the “manger” AUSTIN came in stating that i would not be able to get refund because they were going to give me a replacement remote & power core mind you not the ORIGINAL parts. In which again STATES ON BEST BUY’s WEBSITE FOR EXCELLENT CONDITION OPEN BOX ITEMS “Includes all original parts, packaging and accessories (or suitable replacement).” Austin just kept going back and forth saying he wasn’t going to give me a discount for my inconvenience & what more would I want if the TV is already marked down. LIKE ITS MARKED DOWN BECAUSE ITS OPEN BOX. Austin never apologized or tried to make things better. He’s not suitable to be a manger when he’s not even able to resolve a simple issue. The TV was marked wrong it should have never been marked as an “excellent condition “ at most “fair condition “ from all the missing items. store credit wasn’t even an offer. I’m not sure if Austin was being Discriminatory against me especially how he basically shut me down like not even an apology. Stop making people like him mangers. OH PLUS…I mentioned my experience to another Best Buy and they even said Austin was talking nonsense that my TV still counted as excellent condition. They said my tv would’ve counted as more as ‘Fair’ So yeah Austin is HORRIBLE & has no morals when it comes to customer service. I understand the customer isn’t always right but in my scenario he should’ve taken ACCOUNTABILITY on something I did not provoke. HE WAS FAR FROM PROFESSIONAL. Which is best buy’s fault for false advertising on their website.

Muy buena atencion

Best Buy delivery and installation is over horrible!

Great store...