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Frequently Asked Questions About Best Buy Culver City Westfield

How do I check product availability at the Culver City Westfield Best Buy?
How do I check my order status?
My local Culver City Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Culver City Westfield stores’ holiday hours?

Recent Reviews

4.2
(4766 reviews)
Michael M
October 15, 2024
1 out of 5
Best buy service is horrible! I ordered 8 items, same day shipping. They sent me only one of them next day, and then they scheduled 3 of them to be picked up in the store different days! And the rest 4 items are not available! They are really horrible! I paid about $1000 for suche messed up services and my project are delayed as well! They don't care at all!
Response from Best Buy
October 16, 2024
Hi Michael, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you've encountered with your order, and I understand how frustrating this situation must be, especially with your project being delayed. We’d love the opportunity to make this right. Please connect with us by sending a private message on one of the following platforms: Facebook: facebook.com/BestBuy X (Twitter): twitter.com/BestBuySupport Instagram: instagram.com/BestBuy In your message, kindly include your full name, phone number, and email. Also, please mention that you're reaching out regarding your "Google Review" and include the conversation number 64315633 so we can quickly identify and assist you. Thanks again for bringing this to our attention. I look forward to helping you resolve this. Best regards, ^Magee
DIEGOrdz R
October 12, 2024
5 out of 5
100
Maya R
October 05, 2024
1 out of 5
Very rude and unhelpful tech department. I just wanted to see the pixel 9 pro colors in person so I could BUY the right color and he refused to show me. How is a TECH for do you refuse to show people the tech so they can make the right purchase? Dumb. Do better!!
Response from Best Buy
October 06, 2024
Hello Maya, Thank you for the review. We're committed to providing exceptional service and demos for our customers. We regret to hear your your experience didn't align with our values. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Morgan H
October 03, 2024
1 out of 5
Customer service at this location was HORRIBLE. I came to buy an electric scooter (very heavy). I was told to take it myself to one of the registers (that’s fine). Then, nobody came to the register. I walked across the store and told staff I just carried the heavy scooter to the register, and waiting to checkout. He said they were short staffed, and would send someone over. I waited 10 minutes, no one came. Staff members instead walked right past without asking if we needed assistance. I then approached the same staff member and said no one came to check me out. She told me to go to the other checkout line instead, as she has 2 customers. I reminded her that I just hand carried this heavy scooter to where she first directed, waited for more than 10 minutes, and now she wants me to take it across the store again. It’s very irritating. Very poor customer service.
Response from Best Buy
October 04, 2024
Good Morning, Morgan. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64272312" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

About Best Buy Culver City Westfield

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