Best Buy Culver City Westfield

They gave me the wrong TV....a broken Vizio in a Insigma box. I was in the process of moving, so I did not check to see if the TV worked.... unbeknownst to me... after 14 days, they don't accept exchanges or returns. They told me to check with the manufacturer but I can't as is a different brand TV. Customer Service line hung up on me. Because they sent me the wrong TV, I am screwed out of the money I spent. My first time experiencing such negative Service. I will just go to Amazon for now on and will make sure none of my money ever goes to Best Buy again. Very disappointing in every aspect

Excelente

I wanted to take a moment to recognize one of your associates, Daniel, for the outstanding service he provided during my recent visit. His professionalism, kindness, and willingness to go above and beyond have made such a positive impression that I now plan to prioritize shopping at Best Buy over Amazon whenever possible. I had originally purchased a keyless door lock on Amazon but was disappointed by the delayed delivery timeline. A quick Google search showed that Best Buy carried the same item, though at a price over $35 higher. Despite the cost difference, I proceeded with the purchase for same-day pickup due to urgency. Upon arriving at the store, Daniel assisted me and immediately made the experience exceptional. When I mentioned the lower price on Amazon, he informed me of Best Buy’s price match policy. After confirming the product was identical and sold directly by Amazon, he honored the price match without hesitation. I was genuinely grateful—not just for the savings, but for how pleasant and seamless Daniel made the entire interaction. As consumers, we’re often quick to share negative experiences, but it’s equally important to acknowledge moments of excellent service. Daniel truly exemplifies what customer care should be. Thank you, Daniel, for turning a routine transaction into a remarkable experience. You’ve gained a loyal customer.

Ordered a Magic the Gathering box set. When I arrived it was substituted for a different set than the one I ordered because they couldn’t find it. Turns out they didn’t have the correct one in inventory. So i just drove up and went back empty handed. Literally wasted my time