They gave me the wrong TV....a broken Vizio in a Insigma box. I was in the process of moving, so I did not check to see if the TV worked.... unbeknownst to me... after 14 days, they don't accept exchanges or returns. They told me to check with the manufacturer but I can't as is a different brand TV. Customer Service line hung up on me. Because they sent me the wrong TV, I am screwed out of the money I spent. My first time experiencing such negative Service. I will just go to Amazon for now on and will make sure none of my money ever goes to Best Buy again. Very disappointing in every aspect