Best Buy Culver City Westfield

Aiden is amazing he actually needs a raise went above and beyond for me helped me find a flash for my camera

Avoid Culver City Geek Squad – Terrible Service, Zero Corporate Accountability Do not bring your devices or data to the Culver City (Fox Hills/Westfield) Geek Squad location. I dropped off my PC on July 20 for a power issue and paid $200 for a membership based on promises of a 3-day turnaround. Instead, it took 13 days of total stress and terrible communication. Without warning, a technician deactivated my primary Windows account, scattering my personal files everywhere. As a professional commission artist and game developer, I was left fearing I had lost paid client work, project files, and irreplaceable family photos of my recently deceased father. Communication was awful—rushed voicemails with no return numbers or extensions, forced store visits for unaddressed issues, and conflicting excuses about staff availability. While my files were eventually located, my file structure remains messed up and disorganized. When Executive Corporate Care called, they hid behind "company policy" to refuse a partial refund or membership cancellation, offering only a store gift card after I explicitly stated I regret using their service and will never return. Polite store staff and complimentary water do not compensate for 13 days of severe negligence, stress, and unorganized data. Save yourself the headache and take your business elsewhere.

I bought a phone from this location and it came out defective. Customer service was bad and they didn't even offer me a refund. Don't buy your phones at Best Buy. Corporate should train their managers in better customer service extremely rude and dismissive.

When I bought a Samsung S25 Ultra from this location, I was expecting a phone that worked perfectly fine, but it turned out it was completely bricked. I brought it back expecting a simple exchange or a refund for a defective product, the customer service was atrocious. They completely refused to give me a refund or resolve the issue. Dealing with this store has been an absolute nightmare. Save your money and your sanity--do not buy your phones or electronics from this location. They will take your money and leave you stuck with a broken device.