Shortage of staff
Nobody is taking care of you.
Headset demo playin was not working.
Spent 30 mins for nothing and left there, now heading to different bestbuy.
I went to this Best Buy to return an EV Charger.
When I got there, one of the employees by the name of, Katia approached when I was at the line waiting.
I explained what had happened and the reason why I was 2 months late in returning this item.
I was prepared to be there for a couple of hours.
But for my surprise, Katia spent only about 5 minutes to solve the problem.
I spent almost 2 months with customer service trying to get help.
It took, Katia 5 minutes . Katia, I hope they make you Manager, you have an amazing customer service.
I got a projector with speaker that he offered more than $2500. No sound from speaker I took it back to switch they blame me I don't have optical cable.they did not help.they try again nonresident
Response from Best Buy
April 21, 2025
Hello there, Erdal.
Thanks for taking the time to leave us your insight. We understand wanting to get the help that you need when getting a projector hooked up properly. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name, email address, and phone number to complete the verification process. Also, please reference Google Review #65059402.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^Jason
Love the place
Great staff
Easy to navigate if you're onsite or you're using the app