Best Buy Downey

Perfect customer service and support I've came to the location for my PC and left with a more than satisfactory condition. No complaints from my end

I am writing to express my concern regarding a recent experience I had at one of your store locations involving a damaged television I purchased. Shortly after purchasing the TV, I noticed a long streak line appearing on the screen. I visited the store’s customer service desk to report the issue and showed photos of the damage. The representative I spoke with advised me to bring the TV to the store so it could be inspected and either serviced or replaced. A week later, when I was able to arrange help to transport the TV, I brought it to the store as instructed. Upon arrival, I explained the situation to the manager on duty, Luis, and informed him that we were returning the TV per the guidance of the customer service representative. However, the manager informed us that the store does not accept televisions larger than 42 inches for returns or exchanges. We explained that this information had not been communicated to us previously and that we had been explicitly told to bring the TV in. Despite this, the manager refused to make an exception or offer any form of assistance. His response came across as dismissive and lacking empathy, which was disappointing given the effort required to transport such a large TV based on the instructions we were given. I believe this situation reflects a breakdown in communication and a need for better employee training to ensure consistent and accurate information is provided to customers. Had we been informed of the size limitation from the beginning, we would not have gone through the trouble of bringing the TV back to the store. I would appreciate it if this matter could be reviewed and addressed appropriately. I would also like guidance on the next steps for having my television serviced or replaced. Thank you for your time and attention to this matter. I look forward to your response.

The staff was friendly and they helped out, the gaming desktops are expensive so you need to wait for the deals. My only disappointment was the website, online under the Q&A someone had asked if the particular desktop came with a keyboard and mouse? Best buy said yes. When we purchased said desktop they told us no keyboard came with it or mouse.

Great deals on appliances all october