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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5862 reviews)
Cristina N
July 13, 2026
1 out of 5
Seems like the employees today didn’t want to assist me at all, kept telling me they can’t do anything to help me and told me to call different numbers, only to end up doing the exchange I asked for in less than 5 min. Wish I had gotten their names. Will literally look at you like you’re stupid.
bladee
July 09, 2026
1 out of 5
BEST BUY will add you to their garbage yearly subscription that you never signed up for just because you bought something from them! BUYER BEWARE!!!
Samantha
July 06, 2026
1 out of 5
DO NOT GET ITEMS FROM BEST BUY SHIPPED TO YOUR HOME!!
i bought an apple watch for my mom this mother’s day, and for some reason best buy employed doordash (dash link) to deliver my package. the driver delivered an empty package. i contacted best buy right away with photographic proof and ring footage. IT HAS BEEN 3 MONTHS AND I HAVE NOT RECEIVED ANY REFUND OR REPLACEMENT. i have been in constant contact with best buy and they are accepting no responsibility, as well as doordash. do not buy from best buy, they do not care about their customers at all. i will take my business to costco where they take care of their customers i suggest all of you do the same!
Adrian
July 04, 2026
5 out of 5
The store was clean and the staff was friendly.