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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5692 reviews)
D X
November 14, 2025
1 out of 5
The customer service here is really bad the manager Luis and Maricela are very rude and unprofessional plus the store is very unorganized and messy I would not recommend coming here find a different store
Response from Best Buy
November 14, 2025
Hey there,
Thank you for taking the time to share this review here, although it is sad to hear you had such a negative experience and that one of our store locations is not in great shape. We would like to ensure this feedback is passed along to the appropriate teams for review.
To do so, please send us a message on Facebook (https://bby.me/afym6y), Twitter/X (https://bby.me/t3u580), or Instagram (https://bby.me/cm58ue). Please also include a note stating you are reaching out from a Google review by including this reference number: 69057. We look forward to hearing from you!
Gisselle R
November 12, 2025
1 out of 5
Que tristeza me fue muy mal en mi compra el servicio pésimo. Hice una compra fui después a regresarlo y no me dejaron así tuve toda la semana para allá y acá me tenían , para al final decirme que no se podía regresar son unos mentirosos y el servicio terrible , los manager de la tienda unos groseros y sin buscar soluciones,
Diciéndole a sus empleados que perdían el tiempo con brindarme atención
Response from Best Buy
November 13, 2025
Hola, Gisselle,
Gracias por compartir su experiencia con nosotros en cuanto a nuestra Política de Reembolso e Intercambio. Puede encontrar los detalles aquí: https://bby.me/p8ufbx. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial, y esta no es la experiencia que queremos para nuestros clientes. Nos encantaría revisar su situación.
Por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://bby.me/10tz3r), X/Twitter (https://bby.me/mp91w6) o Facebook (https://bby.me/hda4rb) con los detalles de lo que sucedió. También añada Google Review Español 68497. Esperamos su mensaje.
Juan V
November 12, 2025
1 out of 5
Que tristeza me fue muy mal en mi compra el servicio pésimo. Hice una compra fui después a regresarlo y no me dejaron así tuve toda la semana para allá y acá me tenían , para al final decirme que no se podía regresar son unos mentirosos y el servicio terrible , los manager de la tienda unos groseros y sin buscar soluciones,
Diciéndole a sus empleados que perdían el tiempo con brindarme atención
Response from Best Buy
November 13, 2025
Hola, Juan,
Gracias por compartir su experiencia con nosotros en cuanto a nuestra Política de Reembolso e Intercambio. Puede encontrar los detalles aquí: https://bby.me/pevnsu. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial, y esta no es la experiencia que queremos para nuestros clientes. Nos encantaría revisar su situación.
Por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://bby.me/lbvjgq), X/Twitter (https://bby.me/ncd46l) o Facebook (https://bby.me/p1mp7a) con los detalles de lo que sucedió. También añada Google Review Español 68495. Esperamos su mensaje.
Olympio T
November 06, 2025
5 out of 5
Perfect customer service and support
I've came to the location for my PC and left with a more than satisfactory condition. No complaints from my end