Best Buy Downey

They were very helpful

Un servicio muy bueno

Great and amazing place, I was very satisfied with the help from my guy Josh in the Home Appliance Department. He was very knowledgeable about the products and even answered some questions me and my wife had. Please Best Buy invest on your employees, Josh knew exactly what we wanted and needed. Thank You Josh Big Shoutout Too You Josh. God Bless And Keep Doing A Amazing Job!

I have been a long-time customer with Best Buy. Until today, I have never experienced any problems or uncomfortable situations while shopping at your stores. On today's visit 3/12/26 to the Downey Best Buy location at approximately 3:45 I went to the customer service desk to inquire about trading in my Nintendo Switch OLED toward the purchase of a new Nintendo Switch. The associate assisting me, Uriel, initially informed me that Best Buy only accepts the Nintendo Switch Lite for trade-ins and not the OLED model. I found this confusing because I had checked online prior to visiting the store and saw that the OLED model could be traded in. After I showed him the information on my device, he mentioned that his computer system might be delayed. He then stated that the exchange could still not be completed because the device did not have the proper controllers that originally came with it. At that point, I asked to speak with the store manager. The store manager, Omar Campos, came to assist. I explained the situation and what I was trying to do. Instead of discussing the issue, he pulled out his wallet and handed me his business card, which I had not requested. When I told him I did not need the card and was simply trying to explain the situation, he tossed it onto the counter. I attempted to show him the information online indicating that the OLED model could be traded in if the controllers were functioning. He told me that if the website allowed me to complete the trade-in online, I should do it that way--but then said that if I brought it to the store, he would not accept it. This left me confused as to why I was being directed to do something online that he was already stating he would refuse in person. The interaction then became very dismissive, and he walked away before allowing me to finish explaining my concern. As I stepped aside to look up the corporate number and district manager information, I left the store with my son beside me. While exiting, I looked toward the manager and saw him smiling and waving goodbye at me in front of other associates the time frame was 4:10pm I felt extremely embarrassed and humiliated by this interaction. As someone who also works in retail, I understand how important customer service and leadership are. A store manager sets the tone for the entire team, and unfortunately this interaction did not reflect the level of professionalism I have always associated with Best Buy.