Best Buy Downey

Friendly staff and knowledgeable, quick to attend as they see you browsing.

Fantastic experience

It's a good place for your electric goods, tvs, speakers, computers, etc.

I had a terrible experience at this location. I was excited to purchase my washer and dryer, especially since they promised installation within a week. However, when I called to confirm the appointment, I was told I would have to wait a month. Because my washer at home was broken, I had no choice but to request a refund. I originally paid in cash, but they refused to return my money that way, forcing me to wait two weeks for a check. When I finally received the check and tried to cash it, I discovered that Best Buy had placed a stop payment on it. I then spent three hours on the phone with their corporate office, only to be told the issue had to be resolved in-store. When I arrived at the store, they told me to call corporate instead. They kept passing me back and forth without providing a solution. This is unacceptable business practice—first, misleading customers about installation timelines, then refusing to return their money. I strongly advise against paying with cash at this location. I’ve now visited the store three times, and they still refuse to give me my money back. I have been patient and respectful, but it has been nearly a month, and the issue remains unresolved. It’s incredibly frustrating to hear them say they “understand” while doing nothing to fix the situation. Plus the girl in the front is rude with blonde hair if u don’t like working there find another job.