Best Buy Downey

I’m extremely disappointed with my recent experience ordering Apple wired earbuds for locker pickup at the Downey Best Buy. The process seemed convenient at first—I placed the order online, arrived at the store, and easily retrieved my package from the locker. However, when I got home and opened the box, the earbuds were missing entirely. The package had clearly been tampered with or mishandled, which is very concerning. I tried resolving the issue through Best Buy’s online customer service, but unfortunately, that led nowhere. The representative was unable to offer a meaningful solution. I then attempted to contact the store directly, hoping to speak with someone on-site, but every call kept getting redirected to a corporate line, making it impossible to reach the actual location. Overall, this was a frustrating and disappointing experience. A simple pickup order turned into a hassle with no clear resolution. I expected better quality control and customer support, especially for something as straightforward as a sealed product pickup.

En otra ocaciones muy buena atencion pero esta ultima ves muy pesima

The service was also great. If you're interested in making payments for a year, they offer a no-interest plan, which is really good because you don't have to pay all that money upfront. I always find what I need there.

Luis or whatever his name is off point super rude , he is the manager from my understanding, says he doesn't accept no open box items returns which doesn't make sense because it was bought at a Best Buy location when I have my receipt and all information his customer service lacks the service a person should provide to a customer , he doesn't know how to speak to someone and has an attitude of sarcasm that just makes me want to cancel my acct here . All because of him , that type of customer service is not the one you want to receive when you go to the store , idk how someone with such a bad attitude be in the front when he doesn't know how to treat customers , my review is based on his sarcastic attitude , I explain to him I was talking to a customer service asssociate online and he told me I can go ahead come to this location due to it being closer , and he just kept saying they were in the Philippines , and they are following another script ? So is best buy lying to its customers since they are not going based on their return policy ? Worst service ever don't go for him for help , get help from any other person that can will make you feel welcome and not be using that level of bad sarcasm to a customer Best Buy has to do better with the service I see I am not the only one with a review of bad service complaining about the same manager run away from LUIS this man is RUDE doesn't know the role of being a manager , he just doesn't care I see so many reviews and they are all complaining about LUIS Best Buy has to do something I demand Best Buy to do something for the people because we as customers can't continue receiving this service that is being provided