Best Buy Downey

Awsome quick service

Terrible selection and employees

Store was packed they didn’t have what I was looking for a scanner gun but overall the staff was very helpful. Three people tried to help me locate the item. Great customer service.

I have been purchasing all my electronics from Best Buy for years. Recently, I bought two computers for my business, and one of them started having issues. On Sunday, December 12, 2025, I took it to one of your stores in Downey, CA. Upon my arrival, I went to customer service, but the woman at the counter didn’t seem pleased to see another customer. I was surprised when she looked up my information and told me that I didn’t have any warranties on the laptop (which I do). She informed me that if I wanted a diagnostic, it would cost $99, and suggested that I could go through HP’s warranty. When I asked if she had the contact information for HP, she simply replied, “You can Google it.” To make matters worse, when I asked to speak with the store manager, the man at the front of the store who greets customers asked if I had a question. He claimed to have been there for 30 years and said he could probably answer it. When the manager arrived, he questioned why I needed a business card rather than offering help with my problem. After that experience, I didn’t want to talk to anyone, so I left. This kind of business practice is why many companies fail.