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Best Buy Downey
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5455 reviews)
Janet H
January 18, 2025
5 out of 5
Excellent customer service. Great job wonderful employees
Jaser R
January 16, 2025
1 out of 5
Geek Squad needs some training, I had originally scheduled an appointment through Apple and chose Best Buy to get my battery replaced. I arrived and they didn’t even have the appointment from Apple, then said they didn’t have any parts for the phone, and instead told me to go to Apple instead, so what’s the point of Best Buy showing up in the Apple Support website if they’re useless? Just wasted my time for nothing.
Response from Best Buy
January 17, 2025
Hi, Jaser,
It's saddening to hear of what you've experienced when attempting get your Apple product serviced at your local Best Buy store. We share your disappointment and would like to document what has occurred in hopes to create better experiences in the future. To get started, please send a private message with your name, email, phone number, and appointment information to one of the following:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are responding to Google Review 64688653.
Sincerely,
^Tina
Anthony D
January 15, 2025
1 out of 5
This is the worst Best Buy experience and I’ve had bad ones. Waited over an hour trying to exchange my iPad case for them to come back to say they can’t get the case open but someone is working on it. Mind you the case is in eye sight and no one is even in the area working on it nor did anyone say what they would be doing to get the case open. After staying in line and the person who was helping me walked away to start helping other people I asked to speak with the store manager. And experience manager by the name of Omar came up riding a fork lift. After having the worst customer service ever. I asked if they where going to open the case or is anyone working on it and he said well they can’t get it open and I said well was anyone going to say that. Then is asked if he was the store manager he said yes. And if this is the case this is a sad sad world because he could give less then a flying wheeze f about his job or best buy.
Response from Best Buy
January 16, 2025
Hi, Anthony,
We appreciate you sharing the details of what you've experienced when attempting to exchange your iPad. Exchanging a product should be a smooth process and we'd like to document what has taken place to help improve customer experiences going forward. Please connect with our Social Team by sending a private message that mentions that you are responding to "Google Review 64683035" using one of the following:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Thanks,
^Tina
Marcelo P
January 14, 2025
4 out of 5
Gran variedad de productos, vi mayor volumen de mercaderias que en otras sucursales. Muy buena atencio