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Frequently Asked Questions About Best Buy Downey
How do I check product availability at the Downey Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downey Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downey stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downey Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5795 reviews)
Travel G
April 13, 2026
5 out of 5
The best costumer service
Alex V
April 12, 2026
1 out of 5
Messed up my warranty exchange so now I have a pair of buds that dont work and im out 200$
Response from Best Buy
April 12, 2026
Hello, Alex,
Thank you for taking the time to share your experience with us. We understand how important protecting out devices can be, and we would be happy to take a closer look into this to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140963.
Facebook (https://bby.me/rhnvEy)
Twitter/X (https://bby.me/YUKjFa)
Instagram (https://bby.me/esKm90)
We look forward to assisting you there.
Jessy V
April 09, 2026
1 out of 5
Ever since pokemon became popular it has been nearly impossible to purchase. Today I stood in line and the staff gave out tickets to assure order. The first 10-15 people got a ticket for an ETB and everyone else got tickets for a tin. I was 18th in like so got a tin. When I was up at the register I saw that they still had ETB available and I asked a Hispanic female with grown out blonde highlight about it. With an attitude she just responded everyone already got tickets and did not want to answer. It's terrible that these employees are allowed to save product for people.
Giovanni G
April 08, 2026
5 out of 5
The place is clean and the workers are helpful.