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Best Buy Duarte
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Frequently Asked Questions About Best Buy Duarte
How do I check product availability at the Duarte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Duarte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Duarte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Duarte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2241 reviews)
Devon C
January 15, 2025
5 out of 5
Staff was very helpful and knowledgeable and even though they did not have what I needed, I was able to get it shipped to me in a few days.
Valeria P
January 04, 2025
1 out of 5
Horrible experience. There was miscommunication between geek squad and myself. I was told one thing by the rep and a manager of Best Buy refused to let me in line to drop off my product. She stated an appt was needed and there is no come in and drop off as the rep stated. Wasted my day and time.
Response from Best Buy
January 04, 2025
Hi Valeria,
Thank you for taking the time to share your experience. I understand how frustrating it must have been to deal with conflicting information and then be unable to drop off your product as expected. Your time is valuable, and it’s disappointing to hear that this miscommunication caused such an inconvenience.
We would love to report this feedback at a corporate level and see what we can do to help. Please connect with us privately through one of our social media platforms so we can assist you further:
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you are reaching out regarding your "Google Review" and reference Conversation Number 64643076 so we can quickly identify your case and provide a resolution.
Thank you again for bringing this to our attention, Valeria. I look forward to helping you and ensuring a smoother experience moving forward.
Best regards,
^Magee
Juan
December 15, 2024
4 out of 5
Awesome was helped so I can gift my daughter a present in another state
proline c
December 15, 2024
5 out of 5
Great customer service