My husband had the worst experience with the Manager Chris yesterday. He have been with the customers services agent of Best buy and in communication with them for few days regarding the mistake they made when they returned my ebike but instead of having a polite communication, he told him to leave the store. This is insane. Would never be in the best buy forever. We have been a plus member for 2 years and even being plus member and taking money every year for that membership, he had such a communication with him. Will never recommend this place to someone
Response from Best Buy
July 23, 2026
Good Afternoon, Lida,
We definitely understand how you are feeling after issues arose when discussing the return of your ebike, and having a poor experience with leadership. We would love to look into this situation further with you. Please feel free to send us a private message on social media, so we can better assist you. Don't forget to include your Google review case ID in your message: #192219.
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- Instagram (https://bby.me/TwllLd)
I had the worst experience with the Manager Chris yesterday. I have been with the customers services agent of Best buy and in communication with them for few days regarding the mistake they made when they returned my ebike but instead of having a polite communication, he told me to leave the store. This is insane. Would never be in the best buy forever. I have been a plus member for 2 years and even being plus member and taking money every year for that membership, he had such a communication with me. Will never recommend this place to someone
Response from Best Buy
July 23, 2026
Hi,
We recognize how frustrating an interaction like this can be. We'd appreciate the opportunity to learn more about your experience. Please connect with us through our private social media channel and mention review #192220.
Facebook (https://bby.me/u2O0W1)
Twitter/X (https://bby.me/iNJc9I)
Instagram (https://bby.me/lJem5p)
It's a freaking Best Buy. Pretty much the only electronics store left in the world. 🤷♀️
You got what you want in one place