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Frequently Asked Questions About Best Buy Dublin

How do I check product availability at the Dublin Best Buy?
How do I check my order status?
My local Dublin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Dublin stores’ holiday hours?

Recent Reviews

4.2
(3088 reviews)
Ms A
March 21, 2025
1 out of 5
Dear Best Buy Customer Service, I am writing to formally file a complaint regarding the treatment I received at the Best Buy Dublin location by the Geek Squad team on March 21, 2025 As a loyal customer, I was deeply disappointed and hurt by the mistreatment, lack of acknowledgment, and overall unprofessional behavior I experienced. Upon entering the store, I was ignored by multiple employees. When I sought assistance, the lead associate was rude and dismissive. When I asked for a supervisor, Greg, he treated me even worse. I was ultimately asked to leave the store without being helped. As an African American customer, I cannot ignore the feeling that race played a role in how I was treated. No customer should ever feel unwelcome or mistreated based on their background. I am extremely upset by this experience and believe it is important for Best Buy to address potential bias in its customer service. I am requesting a formal review of this incident and would like to know what steps will be taken to ensure this does not happen to others. Please provide me with a response regarding this matter Angel .
bunny b
March 19, 2025
1 out of 5
terrible customer service 5 different employees walked past us never once asked if we needed help and some even on their phone. someone finally came to our section directly helped another customer after asking for help then continued to talk about politics. disgrace will be reporting to higher ups
Response from Best Buy
March 19, 2025
Hi, Bunny, We appreciate you reaching out and sharing feedback. It's important that a customer's experience is consistently a stellar one. We'd be happy to look into this further and document this occurrence. To get started, please send a private message that includes your full name, phone number, and email address to one of the links below. Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) When reaching out, be sure to mention that it's in response to Google Review 64947466. Sincerely, ^Tina
Ed B
March 08, 2025
5 out of 5
Super helpful staff
Izabel M
March 06, 2025
1 out of 5
Came in for a screen repair scheduled & drove through traffic to come just for them to tell me they can’t do it , why couldn’t they call me to notify ? but instead they wait for me to show up to a scheduled appointment which clearly stated what it was . Wasted my time and gas .
Response from Best Buy
March 07, 2025
Hello Izabel, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64898860" and share your full name, email, and phone number. Thanks, ^Vanessa

About Best Buy Dublin

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