Best Buy Dublin

We had the best experience purchasing new TVs here! Edwin was amazing and went above and beyond to help our family with our latest purchase. He was professional, friendly, and incredibly helpful throughout the entire process. We truly appreciated his excellent customer service and would highly recommend him!

This review is for the Dublin geek squad. Be very cautious when taking anything to them to be assessed. I took my son’s computer that was not charging. The computer was under a year and still had the warranty. Geek squad sent it back, saying there was water damage to the motherboard. They said this was not included in the warranty and that I would have to pay to have it repaired. I decided to get a second opinion with Pleasanton computer repair Brian quickly, was able to assess that there was no water damage to the motherboard, and that the computer had not even been opened and looked at. I then returned to geek squad to show them proof that there was no damage. Hollis the manager of geek squad looked at the picture and saw one screw that had discoloration to it and said there was the water damage. Nowhere else was there anything that showed any water damage. Brian had said this most likely the manufacturer. I asked for pictures from geek squad to show me that they actually opened it up and of course they have no pictures. I am now having to go through Lenovo directly. Be very wary if using geek squad.

It's ugggeee...and ot seems that there are more workers than shoppers inside.

Sales people need to know their products. Came in for a portable projector for a work trip. Asked a girl where they were located and she said they didn’t have any. I went online (Best Buy) and found 2 models they stocked. Found it on the shelf myself and purchased it. Sad part is it was dead out of the box and would power on. Returned it the next day.