Best Buy Dublin

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Dunya was very helpful doing my trade in analysis on my laptop even offering me an extra promotion for my new laptop!

I PURCHASED IPAD A16 ONLINE & 1 HOUR LATER I WAS ABLE TO PICK UP MY ORDER IN STORE. SMOOTH TRANSACTION, PROFESSIONAL STAFF. THEY ALWAYS HAVE GOOD DEALS ON OPEN BOX ITEMS!!

Bought my new French door refrigerator from here. The associate was very helpful and knowledgeable. Only thing was when the delivery showed up, the delivery people didn't have any shoe coverings and it had rained earlier and was a wet. Had to lay down old towels so they don't bring dirt and spoil the carpet. Had mentioned this to the associate to make sure the delivery people have shoe coverings.