Best Buy Dublin

Dear Best Buy Customer Service, I am writing to formally file a complaint regarding the treatment I received at the Best Buy Dublin location by the Geek Squad team on March 21, 2025 As a loyal customer, I was deeply disappointed and hurt by the mistreatment, lack of acknowledgment, and overall unprofessional behavior I experienced. Upon entering the store, I was ignored by multiple employees. When I sought assistance, the lead associate was rude and dismissive. When I asked for a supervisor, Greg, he treated me even worse. I was ultimately asked to leave the store without being helped. As an African American customer, I cannot ignore the feeling that race played a role in how I was treated. No customer should ever feel unwelcome or mistreated based on their background. I am extremely upset by this experience and believe it is important for Best Buy to address potential bias in its customer service. I am requesting a formal review of this incident and would like to know what steps will be taken to ensure this does not happen to others. Please provide me with a response regarding this matter Angel .

terrible customer service 5 different employees walked past us never once asked if we needed help and some even on their phone. someone finally came to our section directly helped another customer after asking for help then continued to talk about politics. disgrace will be reporting to higher ups

Super helpful staff

Came in for a screen repair scheduled & drove through traffic to come just for them to tell me they can’t do it , why couldn’t they call me to notify ? but instead they wait for me to show up to a scheduled appointment which clearly stated what it was . Wasted my time and gas .