Best Buy Dublin

Had dashcams installed. Rear camera fell off becoms it was attached with glue, not the garmin adhesive disc. Trying to contact best buy by phone was a joke. Actually went to the store and was told someone would call, never did. Every time we tried to talk with someone, they kept quoting a price to install. We are contacting garmin now to get the appropriate adhesive. PITA

I had an exceptional experience with Greg at the Best Buy in Dublin and Liz from the Best Buy Delivery Support team. I recently purchased an open-box LG M5 TV, and when it was delivered, I discovered that the One Connect Box had accidentally been left behind in the delivery truck. Obviously, this was frustrating, especially after having a large TV delivered and set up. I went into the Dublin Best Buy store, and Greg was extremely helpful from the moment I explained the situation. He took the time to look into what had happened, helped me understand the next steps, and guided me toward contacting the delivery support team. What really stood out was that Greg didn't just send me on my way, he genuinely took ownership of the situation and wanted to make sure I ended up with a solution. He even offered to help me look for another TV if the One Connect Box couldn't be located with the shipment. That level of customer service is rare. Greg is an incredibly kind and genuinely helpful person, and I highly recommend asking for him if you visit this store. Liz from the Best Buy Delivery Support team was also fantastic. She investigated the issue and confirmed that the One Connect Box was still in the delivery truck. The box was located and delivered to me today, which completely resolved the issue. I have shopped at Best Buy stores in Massachusetts, Washington, Oregon, and California, and I can honestly say that this Dublin location is hands-down one of the best experiences I've had especially because of the people who work there. Best Buy was never my first choice when shopping for electronics. I always assumed it was more expensive than other options. But experiences like this have completely changed my perspective. Between the great prices, excellent products, and most importantly people like Greg who genuinely care about helping customers, Best Buy has become my one-stop shop for electronics. Thank you, Greg and Liz, for turning what could have been a frustrating delivery problem into a great customer experience. Greg, you are a big reason customers keep coming back to Best Buy!

Awesome

I went to Best Buy today because my car wouldn't recognize my USB plugged in to use Android Auto. Tony came to my car to trouble shoot. Nothing works. I bought an adapter for $59. That didn't work. He was kind, sweet and very knowledgeable. Give this man a raise. I bought my Samsung S24 here and my TV. Jesus loves you.