Dakota at the geek squad was very helpful. He had great customer service and was doing an amazing job managing how busy geek squad was and being the only employee !! Very pleased with his service and help
Solid best buy good service no complaints.
We feel cheated by the store. We bought a new TV, and when we got home and opened the box, the accessories were already opened, and the TV was used. It even had another family's data on it. We picked up the TV at 5:00 pm and quickly returned it at 8:20 pm. We are very upset about how we were treated at the store and that they didn't help us check the TV. Now we're waiting for calls, and no one is answering.
Response from Best Buy
November 06, 2025
Hello,
Thanks for taking the time to share this with us. We understand getting a new TV is an exciting time, but finding that it already has been used by someone, wouldn't be welcome news. We'd be happy to look into this with you further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/sgpvc5), Twitter/X (https://bby.me/fhao84), or Instagram (https://bby.me/i1c7tn), and mention your "Google review #65408" in your message.