Best Buy Eastvale

Extremely unprofessional and frustrating experience This was one of the worst customer service experiences I’ve had at a Best Buy. From the beginning, everything was disorganized and rude. We first went to the area where we had our screen protectors put on last time, but then a manager named Michelle told us we had to go to the front registers instead. We did exactly that. At the front, an employee named Jax said he would help us and started looking up the receipt. He initially told us we didn’t have a protection plan, then when I corrected him, he changed his answer and said we did. After that, he kept insisting that my mom had the Pro protection, even though I told him multiple times that we did NOT have Pro and did not want Pro protectors. He would not stop pushing the Pro protection on us even after repeatedly being told no. Eventually, another employee came over and helped us set up a payment plan, which was fine. After that, we finally got my screen protector, but then Jax started saying he wasn’t qualified to put the screen protector on when initally he had said he was qualified. He gave my mom attitude about it, saying he wasn’t going to do it and that we had to go to the Geek Squad instead. When we started walking to Geek Squad, he tried to stop us, saying he was going to call someone over. We then waited 20 minutes, and no one from Geek Squad ever came. During this time, he stood there giving my mom dirty looks, which was extremely uncomfortable and unprofessional. In the end, an employee named Blair came over and installed the screen protector, which only made it more confusing why we were told to wait for Geek Squad in the first place. To make things even worse, when it came time to pay, he couldn’t count $400 in cash. It was simple money, yet he needed two different employees to come over and double-count it for him. Between the constant pushing of something we clearly said no to, the attitude, the dirty looks, the long waiting, and the inability to handle a basic transaction, this experience was completely unacceptable. Customer service here seriously needs improvement, especially when it comes to listening to customers and treating them with respect.

Bought a new phone from them asked about transferring the data and now they charge for transferring data whereas 3 years back that was a free service. First they wanted 80 bucks for it and then if I join their membership they were going to only charge me $50. Turns out u can Download a an app on both phones and do it 4 free. What a scam!! So I gave him a hundred bucks to do it and then they said oh the cash won't work you got to give us a credit card I had just got $2000 dollars back on my credit card cuz it's been stolen several times and I wasn't about to do that for a one-time purchase and they couldn't do it or wouldn't I don't know. Service seems to be really lacking these days in Best Buy but it was just ridiculous you should be able to pay cash.

Best buy charges $8 bucks for shipping ,3oz envelope from 3rd Party vendor . .

They have a good selection of electronics