I would not recommend this Best Buy if you are considering price matching or purchasing open-box products.
Price Match Experience: They tend to deny legitimate price-match requests when the price difference exceeds a certain amount, even when the request appears to meet their price-match policy.
Open-Box Experience: Be careful with their open-box condition ratings. In my experience, products listed as “Excellent” may not actually be in excellent condition and can be significantly misgraded.
For example, I could buy a product in “Fair” condition from another store, return it to Best Buy in Eastvale , and have it resold as “Excellent.”
At this point for this store nearest to my home, I no longer have expectations when it comes to price matching, open-box product reliability, returns, competitive deals, overall store experience, or even the warmth and helpfulness of Best Buy employees.
I simply visit this store when I need to pick up an order and want to minimize interaction with senior staff. Unfortunately, that’s how much my expectations have changed.
Response from Best Buy
November 06, 2026
Hi,
Having a poor experience is upsetting. We'd like to hear more about what happened. Please mention review #250069 when connecting with us through a private social media message.
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Service was good but the sales person was perhaps above why she had to keep doing the sale over and over again. By the time she got done was more than an hour later.
Hulkanator S
October 07, 2026
Long time Best buy customer here with their annual warranty. They don't have an Xbox elite 2 controller in stock to complete my warranty exchange. They only want to give me store credit. It's available today from Amazon and I can have it in 3 hours but Best buy can't keep a customer happy. I would suggest everybody not to purchase their warranty. You have been warned.
Response from Best Buy
October 07, 2026
Hello, thank you for reaching out to us here. Being able to get your controller replaced under your protection plan should be straightforward. Can you please reach out to us on Facebook (https://bby.me/PZL6Gq), Twitter/X (https://bby.me/gytV1y), or Instagram (https://bby.me/8Cl0Zw) with more information about your experience? Please begin your message with "This is regarding my Google Review #231629".