Came in to buy 6 Apple Watches…. I was standing … walking around waiting for someone to pass me…. Didn’t see no one! I went to the checkout & said I wanted to buy a few watches…..he said he was going to send someone waited another 15 mins and nothing. Target it is!
Response from Best Buy
February 03, 2026
Hello!
Thank you for your review. We truly understand how disappointing it can be when you don't receive the level of service you expect. We value all our customers, regardless of their perceived spending power, and appreciate you taking the time to share this experience with us.
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Purchased a $2,500 PC that failed within 7 days.
After 7 store visits and 10+ hours with customer service call, I received different explanations every time: the SKU could not be found on the Best Buy website, corporate system issues, an undefined “serial number mismatch,” and even being told the item was not returnable—which was never stated on the website.
Supervisor Mark repeatedly refused to help, redirected me back to phone support, failed to follow up as promised, and even walked away mid-conversation.
General Manager Jimmy assured me that the refund would be handled in-store and that I would not need to contact customer service line again. This promise was also broken, as he later told Mark that there was nothing they could do.
This experience shows a complete lack of accountability at both the store and management level.
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