Best Buy Eastvale

Purchased a $2,500 PC that failed within 7 days. After 7 store visits and 10+ hours with customer service call, I received different explanations every time: the SKU could not be found on the Best Buy website, corporate system issues, an undefined “serial number mismatch,” and even being told the item was not returnable—which was never stated on the website. Supervisor Mark repeatedly refused to help, redirected me back to phone support, failed to follow up as promised, and even walked away mid-conversation. General Manager Jimmy assured me that the refund would be handled in-store and that I would not need to contact customer service line again. This promise was also broken, as he later told Mark that there was nothing they could do. This experience shows a complete lack of accountability at both the store and management level.

Helpful staff

Los mejores juegos para ps5 aquí!

Its a samll bestbuy very clean the team here at this location is respectful and very helpful, if a team member sees you they won't ignore you, the team here will actually come up to you and ask you if you need help very friendly they have good customer service unlike another bestbuy I've been to where they straight up ignore you