Best Buy Eastvale

Service was good but the sales person was perhaps above why she had to keep doing the sale over and over again. By the time she got done was more than an hour later.

Long time Best buy customer here with their annual warranty. They don't have an Xbox elite 2 controller in stock to complete my warranty exchange. They only want to give me store credit. It's available today from Amazon and I can have it in 3 hours but Best buy can't keep a customer happy. I would suggest everybody not to purchase their warranty. You have been warned.

Buyer beware. The repair warranty is handled by Assurant. They contract out to another repair company. They are rude and will schedule you out 15 plus days for your broken ice maker or refrigerator. They will also tell you it’s Best Buy’s fault for the error in the schedule when they have no availability. Good luck and with AI you aren’t able to contact the store and you are left dealing with farmed out foreign customer service. And the store mgr will not take your call as you’re unable to connect with that person at the store. It’s all infuriating. Update: the response and social media link was useless as it directed me to my Best Buy account with zero additional help. These people do not understand their own customer service tools. Pathetic.

I was saddened to learn that my favorite employee was terminated for "not greeting customers correctly". As a customer that has spent literally thousands of dollars at this store, I can tell you how rare it is that we even learn an associates' name! Dakota was helpful each and every time, multiple televisions, mounts and laptops, hard drives, etc. and we looked for him each time we came in. Which will be zero, from now on. Shame on you, the problem was always you.