Best Buy Eastvale

On February 20, 2026, I ordered a freezer from Best Buy (Order Number: BBY01-807148824882). The delivery was scheduled for the 23rd; when the delivery guys arrived, they called me that the product had been damaged and would need to be returned to the warehouse before a new delivery could be scheduled. Since I didn't have time to wait, I told them I wanted to cancel the order. Subsequently, a Best Buy customer service representative called me and asked me not to cancel; they proposed that I temporarily use the damaged freezer, and they would deliver a brand-new replacement a few days later. However, to this day, I haven't received any formal notification—such as a letter or email—regarding this arrangement. Today, I called Best Buy customer service to inquire why the freezer had not yet been replaced. The representative said that more than two weeks had passed, they would no longer replace the freezer for me. According to him, they had left me a voicemail regarding this matter. I have paid the price for brand-new freezer, but I have a defective product. Best Buy has my mailing address and my email address, but they don't give me any formal written notification—offering only a single voicemail instead. I hope that other customers learn from my experience and avoid falling into the trap they set, NEVER NEVER NEVER trust them, they won't keep their promises!!!

Everyone here was very, very helpful. From the cell phone section, to video games, and finally the car audio installation bay. I plan to return when new phones come out and to have my car audio upgraded.

Fast curbside service

I used to go to Best Buy, which was only 1 mile from my house because of geographic convenience. However, when you call the mobile installation department, it always goes to voicemail and my call is never returned. Why would I have to drive to the shop to make an appointment, this is not very professional or convenient for the customer who the installer are very cool and very helpful. However, I ran into a snafu regarding my old school stereo I brought in a vintage stereo, hoping to have an install installed and funds properly as it was stored in a climate control bedroom closet for secure, and I paid good money for it, however the installer claim claim testing it on their bench. The unit was supposedly was not good and he charges me labor to test what he claimed was a bad unit. It was 20 minutes before it closed time, but he told me to a pioneer entry level. Single deck had nothing to do and was not compatible with the 6 disc changer in the trunk. Pioneer single din sounded like crap I paid $300 which included $182 unit unit in the restless labor. I went back that’s why I said I didn’t install a vintage but brand new unit. Why is it that I only got $129 refund refund when I pay $300? Why because he charged me labor all over it when it was a simple pull out the pioneer and install the Vintage with little clipping of the wires and back of the head unit and attaching the harness! He also Trouble shot one of the four speakers and found one loose wire and for that you want to charge me labor again. I took the original Vintage unit down to the main Warranty Center and they bench tested it and said that it worked just fine so when I called Best Buy to ask to swap out the unit that was originally functioning in my eyes, but malfunctioning in the installer’s eyes, he said he would have to charge me labor again wth! I don’t think this is part of Best Buy policy but I perceive as greed and I don’t appreciate it as I’ve been a customer of Best Buy for over 30 years. I don’t expect anything free but I do expect is fairness and to think outside of the box so I called BBuy Autotech dept couldn’t agree with me more. They referred me to a different location. Let’s just say that Spencer at the far away BBuy who’s been installing for over 25 years was MORE than an accommodating. My original vintage DID work but the troublesome tech insisted that I bring him the unit to bench test it insinuating doubt practically inferring that I am lying. I had just told him I took it to the mfr witty center far from my house and it tested FINE so spending $300 to only get $129 back meant that that is I made $171 labor for what? I should’ve gotten a full refund on the head unit, which would’ve been around $199 not $129. Depending on Best Buy policy and who enforces it a true customer service rep thinks outside the box and looks at longevity and customer loyalty. Unfortunately, the old location, which I will no longer patronize has lost my business.