Went in on Saturday 11 April around noon. The only person working the register was a young girl. We asked her where we could pickup an online order and got the gen z stare. I asked again and she said she didnt know....then she just said over there rudely without looking or pointing. She should not be dealing with customers. We went over to the geek squad counter as it was the only other place in the store we could think it might be. What should have been a 60 second pickup was 10 minutes because they arent organized. There was no slip on the laptop and she had to call someone from the back to verify. Best buy is just a showroom for Amazon and I will treat it as such. No longer will I make purchases there, ill simply use it to get an in person look at something I want to buy online. Mark my words....Best buy will be bankrupt and gone before the end of the decade. I cant believe the store is still open, rude and slow service.
Response from Best Buy
April 13, 2026
Hey there, Evan,
We understand your concerns surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/39dX3g), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #141274"
They were professional and very helpful of what would work for us. Thank you Best Buy
Went in for an iPhone upgrade and Johnny from the mobile area was so attentive and informative about the phones. He was very patient and answered all my questions. Great customer service.
Helpful advice for simpler decision-making.