Best Buy El Cajon

Super helpful Intel employee named Jeffery that helped explain how to get the most of my internet

Excellent customer service

NEVER coming here ever again. I went on Thursday with my boyfriend to buy Lorcana cards, because for some reason, Best Buy is the only place who has any stocked. The redhead cashier that was helping me was being rude, but I let it slide. Maybe she’s had a bad day, or was there all day… don’t know, don’t care. I waited for my bf to finish paying for his cards, and the cashier that helped him was super friendly. Okay fine. Fast forward to today (3/15), I asked him if he can go buy me more Lorcana cards because I’m stuck at work. Tell me why he calls me in a panic because they ASSUMED he was stealing. They threw all his stuff from his bag and kept pestering and pestering him. They accused him of stealing with NO PROOF. They said he shoved something in his bag, like he was going to steal. They hadn’t even checked the footage yet. They ended up CUFFING him, why? No idea. When they went to check the footage he was putting HIS WALLET in his bag, not stealing any damn cards. The girl up front, some curly haired brunette apologized to him, and said “I can give you a discount for the inconvenience.” What the hell is the discount going to do? You humiliated someone who wasn’t even stealing, and assumed without even checking any footage. Not that any of you care, but we are NEVER going back. Edit: (3/16/25) I will NOT be reaching out to anyone regarding this matter. You have my review, and the El Cajon store that was reviewed. The damage is done, and we will no longer shop there. End of story.

I was there to buy a open box 300 dlls monitor, usually they don’t come in a box, and today is just raining hard, I park at the front of the store and I ask to the employee in the front “ I am here to BUY a monitor is it ok to park outside so I can loaded since is raining hard” ? He says yes, went to the monitor area and there is no one there, wait about 10 min until someone came in and instead of offering help, he say you have to move your car, I explain I want to BUY a monitor and I ask in the front and they say it was ok, the guy was already with a mad tone and frustrated , he insist for me to move the car, I keep saying I ask and they say it was ok, and is raining hard to load a open box monitor?, then left mad saying he will send someone to help, I don’t know what he said to this person that came in but he was very serious, while checking me out on the cashier, I say “just want to buy a monitor and to load this with out getting wet in the rain don’t know what’s the big deal”, he start telling me again with a tone that I should never park there, I said I ask in the front and they say it was ok again, then he start saying you said you were picking up not buying, “don’t know the difference” and I know what I said, I decide to walk away without buying, I will buy it else were even at full price with people that actually appreciate your business and not giving you a hard time and attitude, this is the kind of things that make people just to buy on Amazon instead of going to the stores. By the way store was completely empty I was probably the first customer at 10:30 am