I bought a new laptop and printer right before Christmas. I wanted 3 folders (totalling maybe 40 pictures) on my old laptop transferred to the new one. I was told that I could leave my old equipment and it would take about 7-10 days. I explained to the store clerk that I couldn't wait that long and he suggested making an appointment with the Geek Squad, which I did. Appointment came, I was told that I would have to leave my equipment and it would take 2-3 says. What was the point of an appointment? It is now day 6 and I still don't have my equipment. You can't get anyone IN STORE when you call. Guess I'll be driving there, not close and letting them know they have 1 more day to get the work done or I'm returning everything for a full refund including the $189 for their membership which I will be canceling regardless!!! BAD SERVICE!!!
Response from Best Buy
January 15, 2025
Hi, Cherie,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64679758 as reference. We look forward to hearing from you.
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Best,
^Kadian
Christopher S
January 12, 2025
There's a lot of people working in this store but not very many of them know where anything's at?Or can answer any questions
I liked this Best Buy because they had great deals on TVs. They helped me order my Apple Watch because my color choice was not available and it arrived in 2 days.