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Best Buy El Cajon

Open NowCloses at 10:00 PM
4.3
(3214 reviews)
149 Fletcher Pkwy
El Cajon, CA 92020
(619) 401-6705
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Open NowCloses at 10:00 PM
FridayJun. 1610:00 AM - 10:00 PMSaturdayJun. 1710:00 AM - 10:00 PMSundayJun. 1810:00 AM - 9:00 PMMondayJun. 1910:00 AM - 9:00 PMTuesdayJun. 1310:00 AM - 9:00 PMWednesdayJun. 1410:00 AM - 9:00 PMThursdayJun. 1510:00 AM - 9:00 PM
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Frequently Asked Questions About Best Buy El Cajon

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Recent Reviews

4.3
(3214 reviews)
Kurt H
June 10, 2025
1 out of 5
Be careful. They will tell you anything to get a sale. Purchased a scooter and was told they could service it there with the extended warranty. Well month later it turns out they can not service the scooter and have to send it off for 3+ weeks. Also if they replace the scooter it uses up the warranty and you have to but a new one. Do not trust what the sales person says.
Liz S
June 06, 2025
1 out of 5
We received the first toaster & the box was ripped, taped sloppily everywhere. And marked as inspected by Best Buy! It looked like it had been kicked around and it was clearly a returned item but they were selling it as new. So I returned it to the store in El Cajon, California, and dealt with a very pleasant manager, who was shocked that this was sent to me. She apologized repeatedly. She ordered a new one that we could pick up at another store so we drove all the way over there, 30 minute drive, and the box they presented to us was as beat up as this one! No quality control at Best Buy anymore and a huge waste of our time, twice. And NO way to contact the store directly- so zero way to tell them this happened repeatedly. The guy who answered their customer line told me a manager will call me back- so you can’t even call and speak with a manager. And it was very doubtful that I spoke with someone in the US. I will never trust Best Buy again. Provide this type of service and farm your customer service out and see how many customers you lose. So far no call from a manager.
Mars z
June 02, 2025
1 out of 5
bought an Open Box PS5 controller from Best Buy for $54.99, thinking I was getting a good deal. I never used it right away, just kept it in the box. On day 16—just one day past the standard return window—I opened it and realized the controller didn’t work properly. It was completely unused until that moment. I contacted customer service to request a return, since the product was clearly defective. But instead of helping, they told me I needed to pay $49.99 to upgrade to a My Best Buy Plus membership in order to return it. So in the end, I had to spend almost as much as the controller itself just to return something that was never functional to begin with. This feels very unfair. If I bought a defective item—even Open Box—I shouldn’t have to pay more just to be allowed to return it. The 15-day return policy is way too short, especially for Open Box items that are more likely to have issues. This experience makes me seriously question Best Buy’s commitment to customer service and quality control. I expected better from a company of this size.
Jorge R
May 30, 2025
1 out of 5
Went in to buy a refrigerator, low stock and item wanting to buy they did not have a display. Need to buy online and take a gamble

About Best Buy El Cajon

At Best Buy El Cajon, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy El Cajon team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 149 Fletcher Pkwy in El Cajon, CA, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy El Cajon? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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