On some bs
I bought some meta glasses and they broke 3 days after getting them, I paid $80 for a warranty so they swapped them out.
A month later my new glasses break again, i went back in and tbey charged me $60 to renew my warranty.
Makes no sense but I pay it anyways, my suspicions where correct, i didn't have to pay it.
I did ask the meta rep and he assured me he was correct, he rang me up.
Looked more into it and I was right, they screwed up, I will get a refund tomorrow.
Response from Best Buy
November 07, 2026
Hello Josh,
Thank you for sharing your experience with us. We would be asking the same questions you’re asking. We understand how frustrating it is to purchase Meta glasses, have them fail shortly afterward, pay for a protection plan, and then be charged again when you returned with the replacement pair. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #250243 privately.
• Facebook (https://bby.me/vXibI1)
• Twitter/X (https://bby.me/LpsTB4)
• Instagram (https://bby.me/U8Kc6l)
Hace tiempo que no voy ..pero nos encanta ir a este lugar.
BEWARE: Return policy is horrid. I returned a modem/router 28 days after purchase WITH the receipt and original packaging and they did not take it back. 15 days is all you get. Also 21 days for in store credit is all you get. The manager could care less about helping me out. Their product as it turns out is so out of date that the COX tech told me they should not even try to sell it.
Response from Best Buy
November 03, 2026
Hello,
It's unfortunate your experience was a negative one. We understand why you would be frustrated with not being able to make a return. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 247879 in your message to us.
X: https://bby.me/NDDjqr
Facebook: https://bby.me/37l34Z
Instagram: https://bby.me/g8BWVo