Best Buy El Cajon

Nice and clean very helpful too

Petra made my first washer purchase a great experience. She was knowledgeable, patient, and took the time to answer all of my questions about the sale, Best Buy Credit Card benefits, warranty options, and delivery. She made the entire process easy and stress-free. Outstanding customer service—10 out of 10. Thank you, Petra!

Muy buen servicio, personal muy amable, buenos precios. Encontré lo que buscaba, el personal te brinda ayuda.

Walked in today ready to buy a Chromebook. After doing a full lap around the store, I finally found someone in the computer department to ask about their open-box models. Instead of helping, he just pointed in a general direction. Having worked at Best Buy myself, I actually tried to give him the benefit of the doubt. I know how it goes, so I figured maybe he was tied up working on totes or in the middle of a department task. But when I looked back, he was just standing around doing absolutely nothing. I ended up going to customer service. The rep there helped as much as she could without leaving her post and called for floor assistance on the walkie. I waited 10 minutes, and no one ever showed up. That first employee was still just standing exactly where I left him. I wish I got his name but he was of Mexican or Filipino descent maybe about 5 ft tall. I walked in fully prepared to drop $200 on a laptop right then and there. Instead, I left with a $20 keyboard-which I plan on returning anyway. I'm not sure if this is a training issue or just complete apathy, but management lost an incredibly easy sale today because the floor staff couldn't be bothered to do the bare minimum.