Best Buy El Cajon

Walked in today ready to buy a Chromebook. After doing a full lap around the store, I finally found someone in the computer department to ask about their open-box models. Instead of helping, he just pointed in a general direction. Having worked at Best Buy myself, I actually tried to give him the benefit of the doubt. I know how it goes, so I figured maybe he was tied up working on totes or in the middle of a department task. But when I looked back, he was just standing around doing absolutely nothing. I ended up going to customer service. The rep there helped as much as she could without leaving her post and called for floor assistance on the walkie. I waited 10 minutes, and no one ever showed up. That first employee was still just standing exactly where I left him. I wish I got his name but he was of Mexican or Filipino descent maybe about 5 ft tall. I walked in fully prepared to drop $200 on a laptop right then and there. Instead, I left with a $20 keyboard-which I plan on returning anyway. I'm not sure if this is a training issue or just complete apathy, but management lost an incredibly easy sale today because the floor staff couldn't be bothered to do the bare minimum.

0 customers service. I went there to buy earbuds. I was waiting for 10 minutes then the person who work there said he will send someone, after a long wait another person come and said we are short of employees so you can go to another place . then i asked for the supervisor, he came and his name is James , he said you need to leave the place we don’t sell for you , i told him i am going to write a review, he said i don’t care about any reviews

Great staff amd a hood selection of earpods

APPLIANCE ISSUES My husband and I have been loyal Best Buy customers for the past 12 years, spending thousands of dollars on appliances and electronics. But we’ve had nothing issue after issue with nearly every single purchase. Our washer and dryer both failed at only 5 years old, our microwave died after just a year and a half, our 77-inch TV developed a blue line on the screen within the first month and needed a service call, and even a $400 cordless vacuum only had about 11 minutes of battery life (yes, we followed the instructions and charged it correctly). Still, it just didn’t work the way it was supposed to. Seems to be a trend with all the appliances we buy from here. We understand that products can fail, but this pattern has become a little ridiculous. Add the lack of concern when we call to report these issues (especially this last call we just made) where we were met with a scripted apology and sent on our way. We’re done. The microwave failure was the final straw. We’re to closing our Best Buy credit account and taking our business elsewhere.