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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy El Cajon
How do I check product availability at the El Cajon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Cajon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Cajon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Cajon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3412 reviews)
J H
June 23, 2026
5 out of 5
Great staff amd a hood selection of earpods
Gigi B
June 22, 2026
1 out of 5
APPLIANCE ISSUES
My husband and I have been loyal Best Buy customers for the past 12 years, spending thousands of dollars on appliances and electronics. But we’ve had nothing issue after issue with nearly every single purchase.
Our washer and dryer both failed at only 5 years old, our microwave died after just a year and a half, our 77-inch TV developed a blue line on the screen within the first month and needed a service call, and even a $400 cordless vacuum only had about 11 minutes of battery life (yes, we followed the instructions and charged it correctly). Still, it just didn’t work the way it was supposed to. Seems to be a trend with all the appliances we buy from here.
We understand that products can fail, but this pattern has become a little ridiculous. Add the lack of concern when we call to report these issues (especially this last call we just made) where we were met with a scripted apology and sent on our way. We’re done.
The microwave failure was the final straw. We’re to closing our Best Buy credit account and taking our business elsewhere.
Response from Best Buy
June 23, 2026
Hello, GIgi,
We appreciate you taking the time to share your feedback. Having your products fail so soon after purchase would be very frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/A1PV4P), Twitter/X (https://bby.me/XCAuK6), or Instagram (https://bby.me/cgt8Rd). Please reference Google Review, #176011.
V M
June 15, 2026
5 out of 5
I'M 75 & NEED A LOT OF HELP & PATIENCE N THE 21ST CENTURY...
TODAY I GOT IT EVERYWHERE I TURNED IN STORE...
AND I NEEDED EVERY BIT OF IT!
ALL STAFF EVERY DEPT ALERT, POSITIVE AND HELPFUL...
GLORIOUS!
FROM THE GREETER GOING IN AND TECH SUPPORT TEAM BIG PATIENT DARK HAIRED GUY AND KIND PETITE BELLA: WONDERFUL!!!
I AM CURRENTLY UNDER A LOT OF STRESS AND A MESS...
ALL GOING IN, ALL AS LEAVING & THE CASHIER...
ALL TREATED ME LIKE THEIR FAVORITE GREAT GRANDMA!!!
U KIDZ KEEP UP THE GR8 WORK!
CONGRATZ TO MANAGEMENT!!!
PJ C
June 11, 2026
5 out of 5
Good. Did an exchange and it was simple and painless