Best Buy El Centro

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Best Buy es una buena tienda... Algunos productos un poco caros, pero compensa por la calidad de marcas que venden

Came here on Sunday to look at some headphones and tried out the Bose 2nd gen that they have on display. As the picture shows, these have a price of $257.99. After having to wave someone down to come and open the case. He said that the headphones were not in stock. I pointed out at the case and you can see how the box are the same headphones in display. But the guy kept saying they were not the same because his little phone was showing they were out of stock. Instead of arguing with the box in front of us, I just walked out. Since this store can’t keep their inventory straight, I’m just going to cancel my credit card since I don’t see myself spending money here anymore.

Ableists against Autistic people and they don’t follow company policies on their local store to not accept returns at their whim or convenience rather.