Best Buy El Centro

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I love Besbuy

Limited selection of devices.

After approximately 10 years of positive experiences with this location, my most recent visit to Geek Squad in El Centro was extremely disappointing. I brought in my MacBook Pro for serious intermittent freezing and performance issues that began after a macOS upgrade previously performed at this location. Because the issue does not occur on demand, I provided written notes detailing the symptoms. Unfortunately, my concerns were not properly documented and were reduced to a simplified work order that did not reflect the issue I was seeking help with. When I later spoke with the technician, it was clear he had not reviewed the information I provided. Before any diagnostics were performed, he repeatedly suggested the issue was likely user-related and insisted I demonstrate an intermittent problem immediately after startup despite being told it occurs randomly. I understand diagnostics would have been performed had I left the laptop there. However, the dismissive manner in which the interaction was handled caused me to lose confidence and take my computer elsewhere. I attempted to resolve this through Best Buy customer care and by contacting the store directly before posting this review but received no response after 10 days. After many years of good service including as recently as December, this experience was a significant decline in professionalism at both check-in and technician levels.