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Frequently Asked Questions About Best Buy Elk Grove

How do I check product availability at the Elk Grove Best Buy?
How do I check my order status?
My local Elk Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Elk Grove stores’ holiday hours?

Recent Reviews

4.1
(3694 reviews)
Galileo P
February 27, 2026
1 out of 5
Lady at customer service was very rude. I asked her a question and she made sure to interrupt me as quick as she could saying we sold out already. I understand you can to get things done quickly, but there was no line, I was the only one in the store- why feel the need to interrupt me… especially when you’re customer service?? Definitely disappointing.
Response from Best Buy
February 27, 2026
Hello, Galileo, It fully makes sense to expect friendly and professional support in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #122643" for reference. You can find us here: Twitter(X): https://bby.me/dp3s2y Facebook: https://bby.me/9jihg4 Instagram: https://bby.me/mfa8do
Keith H
February 23, 2026
5 out of 5
Even though the store is smaller the people are so nice. Evan was fantastic at checkout and Eli was so helpful in the store.
Jon P
February 22, 2026
4 out of 5
Found what I needed. Had to return it later as the product wasn't going to work out for me. No hassle return.
宋雷
February 15, 2026
2 out of 5
The staff were all very busy, yes, busy talking to each other, but not to customers! That's okay, I can buy it at the Apple Store.
Response from Best Buy
February 16, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/46vetq), Twitter/X (https://bby.me/muak3d), or Instagram (https://bby.me/11zrih). When reaching out via social media, be sure to mention that it's in response to Google Review number 117824. Thank you.

About Best Buy Elk Grove

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