Recently visit this BestBuy to purchase upgraded apple products. The employees created a hostile environment for me. I was closely watched, monitored, and staff texted untruthful things about me. The guy did not sell me the iPhone because of the color of my skin. I was then followed around the parking lot by their AP or LP, or whatever their undercover are called. I contacted the police because of the amount of harassment I experienced. If you are a minority looking to shop here, please be advised you may be targeted too because of the color of your skin. Please note they make false pretenses, they are texting about you, and they are harassing innocent customers such as myself. I’m very saddened by this experience because as a father I am concerned about my own children’s future existence and treatment. This was an act of discrimination, which is illegal.
Response from Best Buy
November 11, 2024
Hello.
Thank you for reaching out. I understand how that behavior would be concerning and I can understand your feelings.
I would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that I can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64412617.
Best,
^AllisonS
Jonathan P
November 02, 2024
Employees were very polite and helpful. We got what we came for right away. In and out in 15 mins