Best Buy Elk Grove

While picking up an online order, a sales person pressured me into purchasing a Best Buy membership and promised that it would allow me to save a few hundred dollars with a price match credit that she could process after I purchased it. After purchasing, she told me there was actually no price match available and that I wouldn’t be able to refund the membership I had bought in store. Very weird situation and honestly surprised that a Best Buy employee would pull something shady like that!

Best is still a good place to view electronics.

Honestly this is my second bad experience at this specific location, first bad experience was purchasing a 75” Samsung tv & having to return it a day or two later because there was a line in the tv not caused by me so I had to pack the huge heavy tv up and take it back for another one which was a huge inconvenience because I used someone’s car to get it home to begin with. I usually love Best Buy over Walmart or other retail stores I’ve ordered from here and recommend them to everyone for years. Today I purchased another tv online per usual, come in store check in ID in hand, was told to pull to the curb which I already was because I know the process. I was forgotten about for at least 10 minutes as they brought out everyone else’s stuff, I had to come back inside 2 times only for the associate to come out and aggressively bring the tv out now i’m concerned i’ll get another defective tv. and he had the nerve to say drive carefully over speed bumps like he didn’t come crash the tv out like a mad man… NOT COMING BACK TO THIS LOCATION. I definitely will take the drive all the way to arden, I’ve never had any bad experiences there.

Great customer service!