Best Buy Elk Grove

A nice place to shop .. The items are a little on the expensive side. But good quality items are not cheap.. You get what you pay for. (In most cases)

The Computer Geeks are life savers!!!

I typically don’t like writing reviews when I have one off bad experiences but unfortunately this needed to be said. I came into return a pair of Bose Ultra Open Ear buds because after trying them for 2 days decided that the concept of open ear buds wasn’t for me. Upon approaching the counter, the employee checked the item which is to be expected. He then pulled out a light to check something in the case, I figured he was checking for cleanliness and didn’t think much of it. He then walks off with both the box and the buds in hand. Once again, not entirely sure what was going on but still wasn’t upset. I happened to be on the phone with my sister while everything was happening so she heard most of the interaction. While waiting, 3 other employees asked if I was being help and I appreciated it and realized in this moment he had been gone for a while. He finally comes back after walking to the cashiers into the center of the store and only then lets me know what’s going on. He had asked if I had bought the same pair of buds from the company. At this point I’m frustrated and answer no. He only then tells me the serial number in the earbuds’ case do not match that of the box and he needed to speak to his manager. Once again I’m on the phone with my sister and she is getting annoyed by the interaction because at this point it sounds like I’m being accused of switching products. She then finds threads of this being a common issue with Bose products. I understand this is necessary to their job but the way the entire interaction went down made me feel like I was being treated like a fraud. Another few minutes passes by and he hands me the receipt. No apology or anything. I call him out and let him know the way he went about this was poor and even though it’s part of his job accusing before verifying is probably not the best way to go about this.

Went to buy a portable speaker. I noticed the one I was going buy wasn't working. I asked a guy and he said yes,it's not plugged in,do you want it? I said I want to listen to how it sounds. So he said let me know if you need anything else and walked away. I walked out too and purchased it somewhere else. Where I could listen to how it sounds before