Best Buy Elk Grove

Great customer service!

Good very good

Left husband's phone to get info transferred to the new phone. Never heard back from them, and trying to get a live body on the phone at that store is impossible. Cause go to a call center, was promised to call back and never got one. Horrible horrible customer service!

So I ordered a computer monitor from Best Buy yesterday. It was supposed to be delivered a day later, which is today. The monitor never arrived when I checked the shipping information; it was through a third-party company called Roadie, a subsidiary and third-party contractor of UPS. So I called their service line for help, and they said that the driver was unable to correctly scan a package from Best Buy, so Best Buy would not release the package to them to be delivered to me, they had no choice but to cancel that pick-up. So I called Best Buy as their agent recommended and requested that another driver be sent out for pick-up. So then I called Best Buy and was sent to a national line with no way for them to route me to a local store, even though I called the local store’s number. Then the person online proceeded to tell me that monitor out of stock at that store. I thought that was crazy since my monitor was sitting on the shelf at that store, so I decided to drive over to the store myself to confirm that. There was a young lady named Lucy who helped confirm that in fact, yes, my monitor was there in stock waiting for pick-up as well as many more if I was willing to pay for it full price right now.. I told her I already did pay for it, as you can see by my receipt, and she said yes, but that is for a delivery pick-up, at which point I showed her the cancellation from the pick-up companies end and asked if we could cancel the delivery and she could just give me the monitor I paid for. She said if I had the Roadie information, then I could have the monitor. I told her I did not work for the company and that I was the person who purchased the monitor as the receipt she just looked at and SCANNED showed. At this point. She became snarky and a little condescending, basically saying that I’m the one who chose delivery and didn’t choose store pick-up, and then if I chose a store pick-up, that this wouldn’t be a problem. I told her that I’m not the one who hired a third-party delivery company. I literally had all the information for the purchase, the receipt, and the information from the third-party delivery company, but they said they could not release my item to me; only an employee of the delivery company could pick it up. I said to cancel the delivery and just give me my item, and apparently it was too much for them to handle. She tried to show me on her monitor that it wasn’t available to cancel the monitor, but there was a button that clearly said “cancel all” right there, and I told her right in front of our employees, “Go ahead and click that and let’s see what happens.” What was funny is when she tried to pretend to click on it(she took her hand off the mouse and tried to press a non-touchscreen). I was like, “Click it, don’t touch it….” At which point I could feel how embarrassed she was. She tried to backpedal and say, “Oh, it’s not working because it’s a delivery order.” What sense does that make? I said just click it.. she refused so some reason…I said just kick it why would the option be there otherwise? At this point, I could tell she wasn’t going to help or knew how to help by her unwillingness to help me resolve a very simple issue, giving a customer the product he paid for.. What a terrible system and what a terrible waste of time. If people can’t help people, why do the stores even exist? It explains why it was empty, and everybody’s going to Amazon these days. Even now, I’m going to be willing to pay $20 more just to go through Amazon because I know my item will be delivered to me professionally and promptly. So I walked out of the store with no monitor listening to Lucy talk to her coworkers about how I was the problem because I didn’t select store pick-up when free delivery was an option offered by the company she works for. Useless company, useless employees with zero customer service skills and job knowledge, useless delivery service was a joke. Great job Best Buy, you didn’t just lose a sale, you lost a customer.