Best Buy Elk Grove

It’s a Best Buy. It’s tough to shop here when prices are so much higher than what you can find online — things like a simple USB cable can run $25, which makes it hard to justify. I’d really like to support a brick-and-mortar store, but the in-store experience hasn’t been great either. Employees can feel either disengaged or overly condescending, which doesn’t help. Honestly, I’d only come back if I absolutely needed something right away.

I honestly wish I could give less stars. Best Buy does not honor their deals. They had a “spend X money and get $100 in a reward certificate” and so we did the deal. Not only did we not get the $100, Best Buy has now proceeded to hang up on us repeatedly, even when we have tried to request to speak to a manager. We have remained calm and tried to just explain the situation but their company refuses to honor their deal. And when I offer to show them an actual receipt proving that I met the requirements of the deal, we are again hung up on. We are dumbfounded. Where did the customer service go?

This is the worst Best Buy I have ever gone to. Every time I go to this store, they have nothing in stock and I have never been satisfied with their customer service. I have to always order it to be delivered later and/or pick it up at a store that’s 20-30 minutes away. Most of the shelves look empty, what’s the point of having a store if you’re never going to restock your items properly? Also, the customer service is absolutely embarrassing. None of the employees know anything and/or they’re rude. I needed help with an item that wasn’t working for the demo. And the employee said “it’s pretty complicated to put it back into demo mode” and then walked away. So I simply googled how to put the item back into demo mode and got it to work. Then the same employee came back and was surprised that I got it to work. Her response was “sorry, I’m just not tech savvy”. Excuse me? I’m not either, but I at-least TRIED to figure it out. And also, you work at BEST BUY, a store that mostly only sells technology, how do you not at least know how to look up basic functions? Isn’t that part of your job? Don’t waste your time coming to this store. You’re better off going to the other Best Buy stores in Sacramento. This store is an embarrassment, a joke, and a disappointment.

Very good customer service.