Frequently Asked Questions About Best Buy Elk Grove
How do I check product availability at the Elk Grove Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elk Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elk Grove stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elk Grove Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3717 reviews)
Oba A
April 28, 2026
4 out of 5
Good experience. That was my first time purchasing an item at that location. Customer service was good. The only thing is the games for multiple gaming systems needed to be updated and refreshed. But other than that I was able to find what I was looking for.
Tim
April 25, 2026
5 out of 5
Dropped off e-waste.
Michael M
April 16, 2026
2 out of 5
Just called to set up an appointment. They don't have either of my emails. They wanted the email on my account. I don't have an account and they won't allow me to speak to someone at the store.
Kimberly
April 12, 2026
3 out of 5
Staff was eventually were helpful but kind of felt like a high school vibe there. Made me feel uncomfortable. Eyes rolling talking to each other under there breath. That kind of vibe.
Response from Best Buy
April 12, 2026
Hello, Kimberly,
Thank you for taking the time to share your recent experience with us here. We understand how important feeling welcomed into a location can be, and we would like to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140845.
Facebook (https://bby.me/1dLNPW)
Twitter/X (https://bby.me/FtN7bU)
Instagram (https://bby.me/yRgwVn)
We look forward to assisting you there.