I haven't shopped at BB in years. I needed to get a small fridge for my 90 year old mother. A young man (cant remember his name sorry) assisted me with selecting, price, delivery, set up, and discount that made the experience hassle free. I have not had that kind of experience in awhile. I thanked the manager and gave a shout out to the kid who helped me.
Customer service was bad.. didn't have many of there products they were advertised.
Response from Best Buy
June 26, 2026
Hello, thank you for leaving us a review. Being able to find what you need when shopping in store is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #178442".
Facebook (https://bby.me/H2UyYB)
Twitter/X (https://bby.me/6AcCW0)
Instagram (https://bby.me/Tr7OOt)
I purchased a Macbook last week with ease from a floor salesperson. The employee at Geek Squad was lacking in customer service skills and I ended up taking it to another location to be helped. I've had the "My Best Buy Total" membership for a few years and have always had great experiences at Geek Squad until last week.
Response from Best Buy
June 04, 2026
Hello,
Thank you for the review. We understand your recent experience with geek squad, was not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 160751
Excelente atendimento do Guenn