Best Buy Encinitas

Excellent selection and lnowledgable staff. Have to pace myself not to spend too much!! Ernesto is the BEST!!!

The foot traffic is down but their offerings are still good as always. Can't complain.

I bought a washer/dryer combo unit. When they installed it, they didn't have it level with the floor. The guy even put a level on it and said it's not that bad. It was clearly not level, and the level showed it. It was comical. I told him I wasn't happy. He said he can't do anything to fix it, and that it was up to me to put something under the feet to level it. I pointed out that the front feet weren't even close to level. He said that it was a problem with the back feet not being adjustable. Washer stopped working later that day in the middle of a cycle. I called best buy and told them my issue about the leveling. They said they'd replace the washer/dryer and send a DIFFERENT TEAM this time. They showed up today and sure enough it was the SAME exact TEAM they sent previously. So now I have to argue with the guy again about leveling it. He gives me the same excuses. I told him do the best you can. Low and behold it's level, and I thank them for getting it right, but I had to argue my point way too many times for something so simple and obvious. The Best buy customer service experience sucks. They have some crappy AI answering service that wastes your time. When you get a person they say they'll do one thing, and the opposite happens. When you call, you'll probably get routed to someone in India that has no clue what's going on. If you're lucky you'll get an American on the phone. Even when you do they make empty promises that won't be kept. UNHAPPY WITH THIS EXPERIENCE WITH THIS BEST BUY.

Customer service has some room to grow