Best Buy Encinitas

Jason C at this store was super helpful, friendly and fast at finding the right replacement refrigerator after the compressor on our last one blew out. He was able to work within the parameters I provided to narrow down our options, and provided some insightful recommendations to make sure we got a reliable model. Thanks for the excellent service, Jason. Very much appreciated. Now, hopefully, the delivery goes smoothly!

Do not recommend buying from this store. I just bought a computer yesterday, and after returning home & opening the box I discovered that I had been given a damaged computer. The side was completely smashed with wires hanging out. I immediately drove 20 min back to the store and when I spoke with an employee, his response was, "Ok, let’s see what we can do." I expressed that I hoped the solution would involve either a replacement or a refund. Unfortunately, the employee was dismissive and unprofessional. He was singing with the music playing in the background instead of communicating with me. He did escalate it to who I think was a manager. He came over failed to even make eye contact with me and simply inspected the box, which seemed like he was implying that I was at fault. I requested to open the replacement computer, and the employee responded, "Yeah, we were going to do that too." He opened the box, remarked that it was "perfectly intact," and offered no apology for the inconvenience I had experienced or for the additional time I had spent driving back. His tone was condescending, and I left feeling completely disrespected. This was an absolutely awful experience, and I will never consider buying from this store again. Wish I would have read through previous reviews at this store as it seems like this is how they treat customers. This store isn’t Best Buy it’s more like the WORST buy.

Tried to return a laptop and they refused because the "geek squad" could not reset it to factory settings and they said it was the only problem... went back to my hotel and I did it myself, I went back to the store and at first they said everything was ok... but the guy was making time, about an hour to close the store and at 9pm they told me the serial number of the laptop did not match the serial number of the box, but thats how I received it, as it was an "open box", they just didnt want to receive the laptop and i lost 2hrs, dishonest Manager.

Compré componentes de mi pc y me atendió muy bien el personal.