Best Buy Encinitas

⭐️ Very disappointing experience at this Best Buy. I came in specifically looking for Pokémon 30th Anniversary trading cards, and the employees had no idea what I was talking about and made no effort to help me. I had to search for the information myself. The lack of knowledge and customer service was extremely frustrating. If a customer comes into the store looking for a product, the least you expect is for the staff to make an effort to assist you or point you in the right direction. Very poor customer service.

Helped by Ryan to find exactly what I needed. He was knowledgeable and offered options.

I came to Best Buy Encinitas and purchased a new phone and needed assistance in setting it up. I want to give a shout out to Oliver an employee there who was very knowledgeable about the particular phone I purchased and went out of his way to spend the time and help me with the set up. He was very helpful and patient with me. Oliver is a great example of someone who understands how important customer service is, (and very rare to find). He's a real benefit to your company. Thank you Oliver!

I received outstanding service from a Geek Squad agent named Anthony at your Encinitas, CA location. I had initially been quite hesitant to try Geek Squad, but my interaction with Anthony completely changed my perspective. I visited the store during an otherwise stressful time when I simply could not figure out what was going on with my computer.Anthony was thoroughly professional, complete, and exactly who I hoped to find. He turned a frustrating situation into an entirely positive customer service experience. Because of the excellent care he provided, not only will I return to Geek Squad for future tech needs, but I will also actively recommend your services to others.Employees like Anthony make a massive difference in the customer experience.