I purchased an open-box Samsung Galaxy from this Best Buy, but the experience was disappointing. I was assured the device had been thoroughly inspected and was "as good as new." However, as soon as I got home and turned it on, I realized the original S Pen was missing. A cheaper and older S Pen was substituted in the device which wasn't even compatible. It is frustrating to pay for a premium device and be told it passed inspection when a primary component is clearly gone.
Went in today and found a mistake item that I wanted to purchase. They did not want to honor the price and then they said they could give me a discounted price only if I opened their credit card. Very scummy and bad vibes.
I've purchased several products from several of their locations over the years and they seem to not train their employees properly about informing their custoners to purchase the correct manufacturer warranties, etc. For example, when my fridge broke down in less than 1 year of use and I was trying to submit a food spoilage claim, or when I had a bike repair issue, they weren't able to help me. (As well as, their staff isnt trained to show you how to install and/or use some of their equipment such as their camera/vlogging equipment, etc.) Basically when you have questions about their products, or when their products break down or something goes wrong, there's nothing they can do about it. Best Buy you are becoming the Worst Buy.....
They didn't want to help me
Response from Best Buy
February 20, 2026
Hello, El Marvin,
We appreciate you taking the time to share your feedback. Receiving assistance in a Best Buy should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/g4y8a5), Twitter/X (https://bby.me/z26uyz), or Instagram (https://bby.me/b1k6wt). Please reference Google Review #119567.