Cyber monday visit really friendly staff and would definitely recommend visiting!
justin t
December 01, 2025
Don’t ever get computer work done here. I took in my gaming pc about 3 years ago for some upgrades. Spent a few hundred dollars on a new processor, I7 intel one. Well I just opened it up today to do another upgrade to find out not only did they charge me hundreds of dollars. They downgraded my processor putting in an even worse quality one that I had before. God knows where the one I paid for is. They also bent my motherboard, the carelessness is very clear. Will never do business again. Sticking with other companies for my PC needs.
Response from Best Buy
December 02, 2025
Hi Justin,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the services you had done with your computer didn't go as planned. We'd be happy to discuss this further with you to ensure this is documented and addressed properly. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/yg8j5o), Twitter/X (https://bby.me/ec4qjt), or Instagram (https://bby.me/g4c0eu). Please include the Google Review reference number #79814 when reaching out.
Osorio N
November 29, 2025
I bought a computer, they send me the message to go to pick up, I CALLED CST SERVICE, they CONFIRMED, then when I get here, after 4 hrs, they said not ready yet, I asked the Mnger and he told me that but if I want they can cancel cause they don’t know if have on stock. No wonder these companies are going down in the drain, and Amazon it’s swallowing them.
Was greeted as I entered and asked how they might help me. Good to see Best Buy hanging in there. I found what I was looking for easily. Only reason this is not 5 Starts is at the cashier they always try to get you to buy the extended warranty. I know this is how they are trained and understand why but every ride I go there it gets old.