Worst Ever Phone customer service EVER! Delivery is awful!! They dont call back, Just a awful experience. Would not recommend them.
Response from Best Buy
October 11, 2026
Hello,
Thank you for your review. Not finding the delivery assistance you're looking over the phone can be really difficult, so we appreciate this feedback. If you are in need of assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 233694 in your message.
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Twitter/X: @BestBuySupport
Julie O
September 25, 2026
⭐️
Very disappointing experience at this Best Buy. I came in specifically looking for Pokémon 30th Anniversary trading cards, and the employees had no idea what I was talking about and made no effort to help me. I had to search for the information myself.
The lack of knowledge and customer service was extremely frustrating. If a customer comes into the store looking for a product, the least you expect is for the staff to make an effort to assist you or point you in the right direction. Very poor customer service.
Richard
September 25, 2026
Helped by Ryan to find exactly what I needed. He was knowledgeable and offered options.
Cathy B
September 21, 2026
I came to Best Buy Encinitas and purchased a new phone and needed assistance in setting it up. I want to give a shout out to Oliver an employee there who was very knowledgeable about the particular phone I purchased and went out of his way to spend the time and help me with the set up.
He was very helpful and patient with me. Oliver is a great example of someone who understands how important customer service is, (and very rare to find). He's a real benefit to your company. Thank you Oliver!