Best Buy Encinitas

If you need a built-in refrigerator, don’t go to the Best Buy in Encinitas, CA. And as a warning, never deal with the store manager or a sales person Erik, who, while waiting for the fridge for six weeks, forgot to get us scheduled with the installation team and assured us there would be no problems in spite of there only being a half inch clearance between the floor and the bottom of the refrigerator. My wife bought a 48” built-in refrigerator from Erik at Best Buy to replace our near-dying refrigerator. A week before the scheduled delivery and installation appointment date, she received an email confirming the appointments and preparation instructions. The night before the appointment date, in her Best Buy account shows delivery and installation ETA’s next day. The fridge was delivered as scheduled at 8:15am, and placed in our garage. The third party installation company’s arrival window the same day was between 2:00pm and 6:00pm. We waited until 6:00pm and nobody showed up. Best But customer service rep said we had to reschedule it, but had no idea why nobody showed up. The new appointment date 2 days later, her account shows the same 3rd party installation company was scheduled in a 4-hour window. Again nobody showed up. The customer service rep didn’t know why nobody showed up, but wanted to reschedule it. She called the store a couple of times and asked to talk to the manager. Each time they said they cannot connect her to the manager and promised he/she would call back within 24 hours which of course never happened. Nobody cares there once they get your money. Then she called the third party installation company listed in her account as an installer constantly all day until finally the company’s scheduler picked up. She(the scheduler) said nobody from Best Buy ever let them know that we were scheduled for their installation service. They had no idea they were assigned to do the job. After listening to our story, she decided she would squeeze us in her schedule of installation crew. While she was working on the schedule, she told us to just ignore Best Buy’s installation info on my Best Buy account, because apparently they weren’t sending the info to her. She worked the miracle and sent us crew next morning. They were wonderfully professional and competent at our hard installation project. The new refrigerator had been delivered and sitting in our garage for 3 days, so we couldn’t park our car for three days while Erik promised to have somebody out there. Out that day! And of course, all this time we couldn’t use our refrigerator because it had been emptied after being told someone would be out ASAP to install it. Each day we were told and given a time when the insullation team would arrive in each day, nobody called and we waited all day for them. My wife worked very hard, organizing the installation with the scheduler. Something Erik was supposed to do, and if anything we should be refunded the installation fee or receive some credit from Best Buy for their terrible service. And lack of caring! You have been warned!

They have lazy employees. If you are looking for something be prepared it to ask for help. I had an employee sitting in their chair no more than 3 ft from me end never once asked me if they could help.

Worst Ever Phone customer service EVER! Delivery is awful!! They dont call back, Just a awful experience. Would not recommend them.

⭐️ Very disappointing experience at this Best Buy. I came in specifically looking for Pokémon 30th Anniversary trading cards, and the employees had no idea what I was talking about and made no effort to help me. I had to search for the information myself. The lack of knowledge and customer service was extremely frustrating. If a customer comes into the store looking for a product, the least you expect is for the staff to make an effort to assist you or point you in the right direction. Very poor customer service.