Best Buy Encinitas

Was greeted as I entered and asked how they might help me. Good to see Best Buy hanging in there. I found what I was looking for easily. Only reason this is not 5 Starts is at the cashier they always try to get you to buy the extended warranty. I know this is how they are trained and understand why but every ride I go there it gets old.

I am submitting a formal complaint to Best Buy Headquarters regarding an incident at the Encinitas, CA location on November 14 around 12 PM. I have been a loyal Best Buy customer for over 20 years, spending tens of thousands of dollars annually, and the Encinitas managers and staff have always treated me with professionalism — until this encounter. A newer Geek Squad agent named Joey purposely deceived me and refused to perform a basic verification of my warranty and TotalTech coverage. Without checking a single detail, he told me: “That’s an Apple product. We don’t do Apple here. You’ll have to go to Oceanside.” When I asked him to look up my account, he said: “I’m unable to look you up. I’m unable to verify anything.” I then asked him to verify my TotalTech coverage, and he said: “No, I cannot do that.” This was simply untrue. Every Geek Squad terminal has access to the same information. Instead of assisting me, he attempted to send me on a two-hour round-trip to another city for something he could have checked in seconds. When I calmly asked him again to verify before I wasted my time, he dismissed me and ended the conversation with: “We’re going in circles. I’m done with you.” Another Geek Squad employee looked up my account in under 30 seconds and explained everything clearly. Joey chose not to help. This was not a misunderstanding. This was intentional dismissal and deception toward a long-time, high-value customer. It is unacceptable for any employee — especially at a store with such a strong reputation. I am requesting that this complaint be formally escalated to the Best Buy District Manager and appropriate leadership. Joey’s conduct needs to be addressed immediately.

Overrated cell phone cover store, no longer carries real electronics... so disappointing

Best Buy is consistently staffed with smart, knowledgeable and friendly staff. I wish all retail was held to this standard.