Best Buy Encinitas

They didn't want to help me

The worst company in history. It's a mental illness. The shipment may arrive or it may not. They give you reasons like the address is incorrect. I've sent it several times, and I'm still waiting. A week has passed, and every day it's the same thing: my order hasn't arrived. They use artificial intelligence most of the time to talk to customers. Isn't there a phone to talk to the employees? Doesn't this company have any customer service centers? They love to torture customers. I don't recommend this company. It's terrible, terrible, terrible.

Best Buy was amazing! Stivani saved some Pokemon packs for me, and everyone there was incredibly kind!

Tried to order a wall oven that requires special installation last December. I placed the order and paid for it and was told it would be installed in two weeks. A crew came out to measure the installation site. They damaged the cabinets by partially removing the existing oven in the process! Then I got an email telling me that the installation was scheduled and to prepare for that. Then another email telling me there was a delay in the delivery and that I needed to reschedule. I was contacted by a representative who told me that everything was set, then shortly after that they sent me another email saying that it would need to be rescheduled again. When I contacted the person who had previously scheduled it by phone and email, they never returned my call or emails. I called the store and the representative promised me that the new schedule would definitely 100% work. In early February I checked the status of my order number online and it said that the link had expired. I called the store again and they promised me that the new delivery would work this time but naturally I just cancelled the order. The customer service team seems unable to understand their own ordering system and they don’t get the right answer to customers. After weeks of effort and damage to my cabinets I have to start from scratch. I’ll never order through them again! I'm not on Facebook or Instagram. The reply from the 'owner' to my comments appears to be merely automatic and dismissive.