Gabriela A
August 30, 2024
Person at the front was very rude when I entered, sent me to what I was looking for but said nothing about sending over an associate to help me. What I needed was locked. I then told him I needed someone to help and I waited a long time with no one acknowledging me. This has been the case the last three times I've gone here - there is not nearly enough staff. But it was really the rudeness of the greeter, who saw me leave from frustration and said nothing. I ended up buying the item on Amazon which I had been trying to avoid to give the business to an in-person store.
Response from Best Buy
August 30, 2024
Hey there.
Thank you for your review, Gabriela. This is certainly not an ideal situation here so we understand how you are feeling. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64138116.
Kindest Regards
^Vanessa
No camera display models. No camera inventory. No lenses in stock. This is by far the most depressing Best Buy I have ever been in. For the love of everything that’s holy, don’t waste your time or gas money coming here. Head to Oceanside store instead.
Response from Best Buy
August 24, 2024
Hello, Ryan,
Thank you for taking the time to leave a review. We really appreciate the feedback. We know it's frustrating when there aren't any displays to look at when you're in the store. We'd like to hear more about your visit and see what we can do to improve. Please send us a private message on social media with your:
Name
Phone Number
Email
Please reference Google Review 64109676 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan
Great experience purchasing a TV here. Thomas really knows his stuff and had the perfect one for my budget and situation picked out in 5 minutes.
Was there for like an hour and an nobody show up to help me. Literally poor customer service and not helpful.
Response from Best Buy
August 07, 2024
Hello, Jose,
Thank you for providing your feedback Google my Business. I understand not receiving any assistance is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review 64041322", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay