Shoutout to Zac for helping me with a warranty replacement. He was super helpful and efficient and I got my replacement quickly in the mail.
Qwirkle K
September 03, 2025
Wow... Dan either needs to find someone who loves him, or just read how to win friends and influence people. Lacking in any customer service skills, it would be a stretch to even say he has general people skills. He was extremely rude to me when I walked in. Abrasive, snarky, and treated me with no respect, like I was stupid. I know Karens, and I'm not one. But dam, Dan sure had it out for me the second I stepped into his little Best Buy kingdom. Dan, if you're reading this, kindness goes a long way, and should be the basic default for all people. I'm sorry you have to learn this now, in your early middle age, but I hope for your general improvement. Best Buy Encinitas, maybe host a life skills class (mandatory for Dan) to ensure your employees stop tarnishing your name, since they are a reflection of you.
Response from Best Buy
September 03, 2025
Thank you for taking the time to leave us a review here. I definitely like to know that I will be able to ask questsons about my electronics before I make my actual purchase, and the first step in that process is feeling like I am welcome in the store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #39062".
Regards,
^ Josh
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Staff is very nice and helped me figure out what was wrong with my phone a while ago🙂