Pacific Sales Kitchen & Home Escondido

This review is for Robert Nysewander, the appliance specialist recommended by Core Kitchen Designs. The high praise they gave Robert is highly warranted since he was really great to work with. When we first met with him, we gave him the list of appliances that we wanted to buy for our kitchen and bath renovation. After talking to us for about an hour or so and showing us the different product lines that you had, he gave us a ton of advice on how we can maximize our money with the different sales and savings that were being offered for each product line. He sent us multiple appliance proposals to look through. At the end, we ended up not going with any of the four proposals that he put together, but we did use all 4, and the advice he gave us to make up a fifth proposal that we eventually went with. I loved our experience with him and I'm looking forward to working with him more in the future if we need to get more appliances.

We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories. Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

Jose was wonderful to work with and found exactly what I was looking for. This is where we always go for our appliances.

Jose was extremely helpful and he quickly found the dishwasher we were shopping for.