Bought online and picked up at the Fairfield Best Buy outlet. The staff was attentive, prompt, and helpful.
Great deals got a $500 Chromebook $140 because it was missing a $10 charger, the employee helped me set it up, and was very helpful, I'm not the most computer savvy
It's a disappointment.😐
We went to buy new electric appliances at the Fairfield location We want to upgrade an electric range, dishwasher, and an extra medium-sized refrigerator, and a freezer. They seem to have pretty good quantities, but we could not find exactly what we wanted. We saw some items, but it wasn't exactly what we were looking for... They are reselling the returned items at a bit lower price which we did not know...
What turned us off was that one of the refrigerators we were looking at had someone splashing juice drinks or something into the freezer door and it had been there all dried up... But to see that in the store was shocking! The sales associate says it can be removed.. Well, does anyone know that it can be removed? The store manager should make sure that all items look clean. So, they seemed to sell the items on the floor as is with almost the original price.
We left there nicely but we know we will not go there! Anyway, we were simply looking for brand new items with functionality and that looks good.
Response from Best Buy
July 18, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding this recent experience. We certainly do not want our customers to have this kind of experience when shopping at our locations. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you and make sure this gets documented.
- Facebook (https://bby.me/yo4183)
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When reaching out, please mention it is regarding your Google Review 17220.
Kindest Regards,
^ Vanessa