Best Buy Folsom

Extremely disappointing experience with Best Buy. I purchased a new dishwasher from Best Buy because my old one was leaking. Unfortunately, the new dishwasher itself started leaking within just a few weeks. When I contacted Best Buy, I was initially told they only guarantee the appliance for 15 days and would not replace it. After multiple follow-ups, they eventually agreed to replace the defective dishwasher. Unfortunately, the problems continued. On the scheduled replacement installation day, the Best Buy installation team went to the wrong address. The address was not on my Best Buy account or associated with my order. Even after the mistake was identified, they refused to come to the correct address that same day. I was then told that the old dishwasher could not be removed and the replacement installed on the same day. Instead, Best Buy scheduled "uninstallation for Monday and installation for Wednesday" requiring two separate appointments because of their process. What is most frustrating is that no one at Best Buy could even explain why the installers were sent to the wrong address in the first place. So the overall experience has been: • New dishwasher failed within a few weeks • Initially refused replacement • Multiple calls and follow-ups required • Installation team sent to the wrong address • Best Buy would not correct their own mistake the same day • Separate appointments required for removal and installation • No clear explanation or accountability For a major retailer like Best Buy, this level of product quality and customer service is unacceptable. The product failed, the installation process failed, and the customer is left dealing with all the consequences. Completely shameless. After this experience, I will think twice before purchasing another major appliance from Best Buy. If something goes wrong with your purchase, be prepared for a very frustrating process to get it resolved. "Very disappointed. I expected much better from Best Buy."

Levi was a great help!!!

Uses AI for phone customer service. Useless, trash, and waste of time and life.

Do not come to Best Buy to get your phone fixed my Geek Squad. We dropped a phone off around 12:15 to get the back glass fixed. They put my number down to call when it was ready. They said 2 hours. We called around 2:30 they said it wasn’t ready. 4pm comes around, still nothing, we go inside, they said it had been done at 12:57 and we were contacted at 1 o’clock. I have not a single phone call or text message and I checked my phone regularly. They did not care nor apologize. They ignored us. On another note, we came almost 2 weeks ago to have it checked out first and made an appointment to then only get there and they told us they don’t carry the part and they will have to order it and it’ll be 3-5 days. We didn’t hear anything for a week and 1/2 so we had to call and they said it was in and to make another appointment to have it fixed. If I could give 0 stars I will. We will never come back.