How do I check product availability at the Folsom Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Folsom Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Folsom stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Folsom Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1787 reviews)
Jack H
February 10, 2025
5 out of 5
Outstanding service! Thank you
Gary P
February 08, 2025
1 out of 5
I recently is a total membership. Customer tried to have my laptop repaired under manufacturer warranty 40 days ago. It wasn't repaired and the store tried to charge me another $85 even though it should have been under a 90-day warranty from the first repair. I honestly believe the store was actively trying to rip me off and wouldn't honor their own warranty on their own repairs. It's just a giant circle of nobody helping you, but everybody telling you something different. I would recommend not doing business with this store or Best buy in general
Response from Best Buy
February 09, 2025
Hello there, Gary!
Thank you for taking the time to reach out on Google with a review. As someone who also recently had warranty work performed on their computer, I can fully understand the desire for support in a situation like the one you have detailed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64793293 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Kristina F
February 05, 2025
1 out of 5
Customer service was terrible. There were not many customers there when I was there. Maybe 4 or 5 other customers in the entire store. I couldn't find anyone who worked there to let me know if they had a laptop in stock. I had to just go to the checkout and ask.
Response from Best Buy
February 05, 2025
Hello Kristina,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64779349" and share your full name, email, and phone number.
Thanks,
^Vanessa