Best Buy Folsom

Levi was a great help!!!

Uses AI for phone customer service. Useless, trash, and waste of time and life.

Do not come to Best Buy to get your phone fixed my Geek Squad. We dropped a phone off around 12:15 to get the back glass fixed. They put my number down to call when it was ready. They said 2 hours. We called around 2:30 they said it wasn’t ready. 4pm comes around, still nothing, we go inside, they said it had been done at 12:57 and we were contacted at 1 o’clock. I have not a single phone call or text message and I checked my phone regularly. They did not care nor apologize. They ignored us. On another note, we came almost 2 weeks ago to have it checked out first and made an appointment to then only get there and they told us they don’t carry the part and they will have to order it and it’ll be 3-5 days. We didn’t hear anything for a week and 1/2 so we had to call and they said it was in and to make another appointment to have it fixed. If I could give 0 stars I will. We will never come back.

Horrible customer service on this. Made an appointment to get my phone fixed. Drove down to get it fixed and all they could do was paper work since they can’t keep parts available in stock. Which should be noted on website. Was told 2-5 days for parts to come in. Waited almost two weeks. Made a follow up appointment. Dropped phone off was told two hours for phone. Didn’t hear anything for 2.5 called and said phone wasn’t done. Waited another 1.5 since we live far away. Still nothing go inside and ask they said we were contacted @ the 1 hour mark. Which we were not and we reached out at the 2hr mark. Absolutely ridiculous you have to pay for this kind of customer service employee didn’t even seem to care and didn’t make any notion for apologies. Will never give this chain any more support.