Best Buy Fresno

I recently got a new phone from this best buy. Juan helped me and was really nice while checking out.

I went to buy a prepaid phone at Best Buy, and a Verizon representative—wearing glasses and a black shirt, I believe his name was Mario or started with an “M”He was wearing no batch—approached me, seemingly intending to help. He spent about five minutes explaining some details, but when I asked about the return policy in case WhatsApp didn’t work on the phone, he confidently claimed that prepaid phones are absolutely non-returnable, even if you’re unable to download or activate an app like WhatsApp. I mentioned the 14-day return policy and showed him a response from a Best Buy online chat referencing their official return policy. He dismissed it, saying, “You can believe a robot or me, someone who does returns regularly.” I also told him I had already checked with corporate, and they confirmed that most prepaid phones can be returned if an app can’t be downloaded or activated. Still, he continued arguing, wasting more of my time. I eventually called corporate again during the interaction, and the representative on the phone confirmed that the information he was giving me was false. When I pointed this out, he simply said, “Sorry, can’t help,” and told me to speak to a supervisor. The supervisor did acknowledge the return policy and claimed the employee may have “misunderstood it for a flagship model.” I clarified that this wasn’t a misunderstanding—the representative had been arguing with me about this for over 20 minutes. While the supervisor was polite and eventually confirmed the correct policy, it still felt like he was partially covering for the employee. Honestly, this was extremely disappointing. I don’t understand why Best Buy continues to employ staff who not only provide false information but also speak dismissively to customers. This entire experience wasted over 30 minutes of my time and completely ruined my evening. It left a very bad impression and made me question whether I want to shop at Best Buy again.

No came to help

Marvelous