Booked a tv set up with Best Buy. Got handed over to their third party company installs inc and they were unprofessional. We made an appointment a week before and confirmed the time and date. However, they did not show up to the scheduled appointment and notified me 10 minutes before the expected time arrival. Very upset as I had to take time off to be there for the installation
Response from Best Buy
May 20, 2026
Hello John,
Thank you for your review. We can certainly understand your disappointment here regarding your recent experience and not having the installers show up. We would like to follow up here and ensure this is addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/qkx6HU)
- Twitter/X (https://bby.me/AOx5t7)
- Instagram (https://bby.me/2yfhQG)
When reaching out, please reference your Google Review 154970.
The selection of electronics is impressive, and the staff is generally helpful and knowledgeable. However, I found the checkout process to be a bit slow during my visit, which was frustrating. Overall, it's a decent store if you're looking for tech items.
Response from Best Buy
May 19, 2026
Good morning,
We appreciate you taking the time to share your feedback with us. It's great to hear that you had a good experience with our employees, and it sounds like you were able to find items that you were looking for. We understand though having the checkout process go slower than expected, isn't ideal.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/OhDkna), Twitter/X (https://bby.me/59NW7C), or Instagram (https://bby.me/axPzhZ), so we can review this further with you. Please include a reference to your "Google review #154359", in your message.
Geek squad is the worst. They have technicians that are not certified to work on computers. You take your computer in for one repair and you have multiple things going wrong with it. I took my computer in for a speaker repair and the battery no longer worked. I took it back they replaced the battery and motherboard why who knows there was never anything wrong with it other than the speakers. It was 2 months Buy the time I got my computer back cause the people fixing it just keeps throwing parts on it. All I wanted was my speakers fixed. I didn't want a new battery or a charger or a motherboard. Management is the worst the are unprofessional and does not now how to deal with customers.