Best Buy Fresno

I went to the trouble of making an appointment with their geek squad. I arrived earlier than I expected to. I went in and I saw no one at the desk nor around anywhere. So I sat down and I waited for someone to show up. A nice guy came out from the back and told me that Ethan was going to help me. So I waited for him. When he came out he went right to a man standing in line and he addressed his needs. Ethan; I'm assuming looked right through me sitting there at the desk. He then addressed a woman who was in line after the first gentleman. I felt invisible to everyone that worked there in the area. That's why you get a low rating. I don't think I will ever go back in the store for anything. I will have to solve my own problems myself. Thanks for noticing.

I ordered a fridge, and the delivery has been rescheduled twice now. They wait until the day before to inform you, so I have cancelled plans twice for nothing and am about to have to do it a third time. They are absolutely unreliable, and the only incentive to shopping with them is interest-free financing, which will only take you so far. Over it, I spend THOUSANDS with you and now I will be taking my business elsewhere.

My salesman was great with his knowledge on the product. If he didn't know the information he would research it.

THEY SCAMMED MY BOYFRIEND!!! So my boyfriend bought a new pc from them on april 5th, today is October 27th. So its still fairly new. He didnt get a protection plan but since its still an early purchase were under the syires warnety, as the worker said, didnt catch his name unfortunately. But agter the worker told us since its still under warranty, they can send it out to get it fixed/replaced. For context, the pc got accidentally unplugged and just wouldnt turn on, NO PHYSICAL DAMAGE to it whatsoever. Anyways gasy forward, this guy comes back and tells us he suddenly CANT send it because my boyfriend never payed a "send out fee" How cpuld he have payed a fee he was never told about??? They never fold him of this fee. Now because he didnt pay the fee he was NEVER told about, to get the pc fixed he would have to pay an $85 fee just to ship it along with pit of pocket fee for whayever it costs to fix the problem with the pc itself. and he still has to finish making payments for the pc because he bought it through payments instead of buying in full! THEY TOTALLY SCANMED HIM!!!