Gabriela O
November 06, 2026
This Best Buy is the best! It’s a place where I feel comfortable bringing my son to enjoy collecting Pokémon cards. The staff is always kind, treats us with respect, offers fair prices, and follows the rules to keep sales fair for everyone.
A special thank-you to Alejandro, who always does a great job coordinating these sales. He’s so friendly and welcoming, and we truly appreciate his help!
Thank you, Best Buy River Park, for making this such a positive experience for my son and me!
Alexis R
November 06, 2026
Pokemon Drops have been very peaceful, organized and the last place you can buy at MSRP. You also get a doughnut for waiting in the mornings.
I went to the trouble of making an appointment with their geek squad. I arrived earlier than I expected to. I went in and I saw no one at the desk nor around anywhere. So I sat down and I waited for someone to show up. A nice guy came out from the back and told me that Ethan was going to help me. So I waited for him. When he came out he went right to a man standing in line and he addressed his needs. Ethan; I'm assuming looked right through me sitting there at the desk. He then addressed a woman who was in line after the first gentleman. I felt invisible to everyone that worked there in the area. That's why you get a low rating. I don't think I will ever go back in the store for anything. I will have to solve my own problems myself. Thanks for noticing.
I ordered a fridge, and the delivery has been rescheduled twice now. They wait until the day before to inform you, so I have cancelled plans twice for nothing and am about to have to do it a third time. They are absolutely unreliable, and the only incentive to shopping with them is interest-free financing, which will only take you so far. Over it, I spend THOUSANDS with you and now I will be taking my business elsewhere.
Response from Best Buy
October 30, 2026
Hey,
Having issues with an appliance delivery is upsetting. Allow us to hear more about your experience. Please feel free to connect with us through a private social media link so we can look into this further. When reaching out, please mention review #246153.
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