One of the worst customer service experiences I’ve had at Best Buy. 03/22/26
Came in to buy one item and asked for a simple price match since both the manufacturer and Amazon had it $10 cheaper. Instead of helping, I was met with a rude, dismissive attitude, like the discount was coming out of her paycheck.
Dineess B. immediately shut it down with zero effort to assist or explain anything professionally. No customer service, no courtesy, just attitude.
The worst part is she did all this in front of a trainee.
If you are truly very unhappy at your job, you should quit.
Horrible customer service have a phone case on display asked for my particular phone but it's only an online order asked if I could buy the display because that's the one for my phone doesn't make sense because y is it on display if u could only buy it online shouldn't have it on display if it's not in stores then it shouldn't be on display if u can only order that case online
Only at Best Buy do you ask for help and they sell you the wrong product. I came in for a Magic Keyboard for my new IPad Pro and was sold the keyboard for the IPad Air. They put a hold on my account for 3-5 days meaning I’ll need to double charge my card in the meantime while the refund goes through, as I needed it today. Don’t waste your time coming into this store, the manager was no help when I asked that they waive the $15 screen protector installation fee which I was not told there would be a fee for. This store is proof of why you shouldn’t buy anything from Best Buy.
Response from Best Buy
March 18, 2026
Hello, Israel,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store. This certainly sounds like a frustrating situation.
If you would like us to take a closer look, please send us a private message on social media with some more details. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/F9xHs7), Twitter/X (https://bby.me/2B8ohe), or Instagram (https://bby.me/rTDWzp).
Please mention the phrase “Google review #130597” when reaching out.