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Frequently Asked Questions About Best Buy Fresno

How do I check product availability at the Fresno Best Buy?
How do I check my order status?
My local Fresno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fresno stores’ holiday hours?

Recent Reviews

4.1
(4565 reviews)
Samantha L
April 12, 2026
5 out of 5
Clean store i wasnt greeted and wasnt asked if I needed help i went to a best buy rep he tried to help me the best he could for about 20 minutes with my difficult phone issue once he figured he couldn't do he kinda stopped helping and helped other customers witch was fine cus I was getting more results alone ended up going to geek squad who finished the issue for me in a few minutes....my issue was resolved and I left happy but for difficult issues I consider wait for the geek squad to help you i would have been out of the store alot more quickly
Baruc
April 12, 2026
3 out of 5
I was scheduled to receive a TV delivery today with a confirmed window between 11:00 a.m. and 3:00 p.m. At 11:53 a.m., I received a notification stating that the driver (Luis) would be arriving shortly. By 12:30 p.m., when no delivery had occurred, I contacted customer service and was advised to continue waiting until 3:00 p.m., with the assurance that the driver would call me 10 minutes prior to arrival. However, by 5:30 p.m., the TV had still not been delivered. Upon contacting customer service again, I was informed that the driver had marked the delivery as attempted at approximately 1:25 p.m. This is inaccurate, as no delivery attempt was made and I was present at the location during that time. Due to this failure, I was forced to drive to the store myself to pick up the TV, resulting in approximately one hour of additional travel time and inconvenience.
Response from Best Buy
April 12, 2026
Hello, Baruc, Thank you for taking the time to share your experience with us here. We understand how important a delivery can be, and we would like to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140882. Facebook (https://bby.me/qGVFuL) Twitter/X (https://bby.me/rPjaa2) Instagram (https://bby.me/dxXaK4) We look forward to assisting you there.
Cynthia T
April 10, 2026
5 out of 5
Went to return some headphones good customer service it was a in n out thing really fast and friendly .
Michelle R
March 31, 2026
3 out of 5
The geek squad was very rude!
Response from Best Buy
April 01, 2026
Getting help from our Geek Squad should be a positive experience, and we understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ZruBwC), Twitter/X (https://bby.me/RGQvUN), or Instagram (https://bby.me/CK1F5B), and mention your Google review, 137116.

About Best Buy Fresno

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