Best Buy Fresno

Took forever for just a pick up order

Las personas que trabajan aquí ni siquiera saben los productos que tienen no saben cómo atender a la gente y me están haciendo esperar demasiado tiempo. Si tienen que comprar en esta tienda jamás vengan ordénenlo mejor en línea todo el personal parece que me está ignorando desde que entré no les voy a pedir las cosas regaladas las voy a pagar deberían de atender mejor a los clientes, que súper mal servicio del personal

Not enough staff experienced at the electronics department. Wait is long even after waiting 15 minutes.

I had an extremely disappointing experience at the Best Buy River Park location due to poor and disrespectful customer service. I went in to purchase a laptop for work and was seeking assistance comparing different brands and models. While speaking with an employee in the department, I also asked about an iPad case. I had to repeat myself nearly four times before the employee rudely responded, “What are you even saying?” Only after that did he say, “Ohhh, an iPad COVER,” followed by telling me, “Sorry, it’s because you have a WEIRD accent.” That comment was completely inappropriate, disrespectful, and unprofessional. I would never speak to anyone that way—at my job or anywhere else. Making a customer feel mocked or dismissed because of how they speak is unacceptable. Customer service should be about helping customers, not belittling them. This experience has seriously changed my perception of this location, and I hope management addresses how customers are being treated