Best Buy Fresno

We have bought things through best buy for years. Never again! My wife purchased a curb side pickup on line. Me and her went to the Fresno California store to pick it up. We waited inside because it was after curbside hours. The store clerk had us waiting for a while. He comes back and says its been picked up. Me and my wife are shocked. We ask how. Your ID is supposed to be needed at pick up. They tell us that someone used a pick up code that can only be found in the app or email. Regardless your id is needed with the code to pick up the order so how did they pick it up without an ID????? So the thing is for them to access the best buy account to get the code best buy had or has a data breach. Second issue is best buy allowed the items to be picked up without ID. 2 huge mess ups on best buy. We have been fighting them now for over 6 months to get the items or a refund. Corporate has said they will make it right with a refund but the store in Fresno has absolutely refused. This is the worst experience we have ever faced at any store location from anyplace. Normally you might have some fault and can accept the loss but this was absolutely not on us. We have looked on line and have found so many cases that are identical to ours. Yet best buy has the nerve to say that all of us that have been cheated are somehow at fault. This is the fastest way to go out of business. To be honest my family has spent over 20k with best buy. We bought everything for our kitchen from them and have been to so many black Fridays and release dates for games and so much more. Never again. Before you buy from best buy you should really think twice. Best buy is absolutely not you best choice or best buy at all. If it happens to you they will look at you like your a liar and treat you like a thief. My wife works for a UC of California and I work for a County district and we both Doordash to add to our income. We own our house completely and dont need to scam. Not best buy lost good customers and not best buy will be seeing more reviews like this. Speak out against not best buy!

Moises in the home theater section is literally the best! He helped me and my fiancé multiple times and had amazing customer service every time..all the way from helping get a TV cart in our car one weekend to opening an “open box” tv so we could inspect it all the way to setting up delivery and install of 2 TVs and hauling away an old TV..if we could give him 10 stars we would! Thank you, Moises!

Had two desktop computer that I needed to dispose of. Took them in to the Customer Service counter and they excepted both for recycling. Great service to the community.

I found a product in the store that was marked for $307. when they went to ring me up for it it run up for $406. they made lame excuses about their price tag being defective. they claim that this meant they were not legally responsible to uphold the price as marked. I will contact corporate and give them an opportunity to write this wrong. if that doesn't work I will contact the better business bureau.