Best Buy Fresno

Very bad service and the guy at front was so rude he did not even try to understand what I’m saying my tv has some issue and they can’t even fix it even though it has warranty And will never go and buy stuff very disappointed

I bought my MacBook here during Labor Day weekend and I bought my iPad a few months back. I love this place and their customer service!

Didn’t have too great of an experience at the ATT counter but the two guys (one in training) in electronics (Television) Dept were exceptional!!! Bought a couple of TVs and a rotating mount. Thanks guys!!!!

We have bought things through best buy for years. Never again! My wife purchased a curb side pickup on line. Me and her went to the Fresno California store to pick it up. We waited inside because it was after curbside hours. The store clerk had us waiting for a while. He comes back and says its been picked up. Me and my wife are shocked. We ask how. Your ID is supposed to be needed at pick up. They tell us that someone used a pick up code that can only be found in the app or email. Regardless your id is needed with the code to pick up the order so how did they pick it up without an ID????? So the thing is for them to access the best buy account to get the code best buy had or has a data breach. Second issue is best buy allowed the items to be picked up without ID. 2 huge mess ups on best buy. We have been fighting them now for over 6 months to get the items or a refund. Corporate has said they will make it right with a refund but the store in Fresno has absolutely refused. This is the worst experience we have ever faced at any store location from anyplace. Normally you might have some fault and can accept the loss but this was absolutely not on us. We have looked on line and have found so many cases that are identical to ours. Yet best buy has the nerve to say that all of us that have been cheated are somehow at fault. This is the fastest way to go out of business. To be honest my family has spent over 20k with best buy. We bought everything for our kitchen from them and have been to so many black Fridays and release dates for games and so much more. Never again. Before you buy from best buy you should really think twice. Best buy is absolutely not you best choice or best buy at all. If it happens to you they will look at you like your a liar and treat you like a thief. My wife works for a UC of California and I work for a County district and we both Doordash to add to our income. We own our house completely and dont need to scam. Not best buy lost good customers and not best buy will be seeing more reviews like this. Speak out against not best buy! Update 9/16/2025. Best Buy Fresno CA still refuses to fix the mistake they have made. They have done the exact same thing to so many people. Whatever you do dont trust best buy with your information as they allow a constant breach of information and it allows thieves to gain access to your account and steal you hard earned money. Not so best buy will not follow the protocol and require ID on pickup and will blame you. Read the many, many, many reviews like mine and save yourself the problems. Shop anyplace else!!!