Best Buy Fresno

Alicia M. was terrific! I went in to see if the new Bravia 9 II was on display, as I wanted to see how the True RGB tech held up against OLED. Usually with Best Buy, I don’t expect much from the sales associates. They usually know very little and highlight features they read off a spec sheet that cinephiles such as myself do not care about. Alicia was not that type of employee. She knew the intricacies of what I was describing and shared her preference for OLED and FILMMAKER MODE too, which caught me by surprise. She shared a lot about the new True RGB tech (which doesn’t surpass OLED, in our opinion) and even took me into the home theater room to play some audio samples (which I didn’t even ask for). I have never had a better experience at Best Buy. Alicia is a fantastic employee who is knowledgeable about what the store is selling. She didn’t have to go as above and beyond as she did. I genuinely was not expecting that. I can’t tell you the number of times I’ve been in a Best Buy and heard another employee misinform a customer. This was not one of those times.

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Very helpful employees and they were very nice

Wanted to recycle a flat screen TV. Was asked by the customer service person how big it was. When I stated 55 inches. She said they didn’t take any over 50 inches. When I asked if they sold larger TV’s she agreed but said it was a storage issue. When I was leaving the store with my TV she and the other clerk were having a chuckle.