Best Buy Fresno

THEY SCAMMED MY BOYFRIEND!!! So my boyfriend bought a new pc from them on april 5th, today is October 27th. So its still fairly new. He didnt get a protection plan but since its still an early purchase were under the syires warnety, as the worker said, didnt catch his name unfortunately. But agter the worker told us since its still under warranty, they can send it out to get it fixed/replaced. For context, the pc got accidentally unplugged and just wouldnt turn on, NO PHYSICAL DAMAGE to it whatsoever. Anyways gasy forward, this guy comes back and tells us he suddenly CANT send it because my boyfriend never payed a "send out fee" How cpuld he have payed a fee he was never told about??? They never fold him of this fee. Now because he didnt pay the fee he was NEVER told about, to get the pc fixed he would have to pay an $85 fee just to ship it along with pit of pocket fee for whayever it costs to fix the problem with the pc itself. and he still has to finish making payments for the pc because he bought it through payments instead of buying in full! THEY TOTALLY SCANMED HIM!!!

Three people helped me on iPhone Duo release day (October 23) with a pre-order issue that was of my own making. Alejandro (the manager), Cielo, and the district manager. I must have a certain level of ambiguity concerning the situation, but they were hyper-focused on resolving my issue. At the end of our interaction, my issue was taken care of with a personalized care that I would expect at a smaller establishment… not a large corporation. They single-handedly made me reconsider my electronic shopping habits from shopping strictly online, to experiencing the cordiality and helpfulness of folks in-person whose sole purpose is to see me leave their store happy. Thanks again for your help and I’ll be back. 🙂✌️

Dropped off recycling equipment of Internet equipment.

Customer service was out of this world. Very personable.