Best Buy Fresno

I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!

Only at Best Buy do you ask for help and they sell you the wrong product. I came in for a Magic Keyboard for my new IPad Pro and was sold the keyboard for the IPad Air. They put a hold on my account for 3-5 days meaning I’ll need to double charge my card in the meantime while the refund goes through, as I needed it today. Don’t waste your time coming into this store, the manager was no help when I asked that they waive the $15 screen protector installation fee which I was not told there would be a fee for. This store is proof of why you shouldn’t buy anything from Best Buy.

Great prices

Not the greatest experience. My daughter had hit a stage in life where she moved into her first apartment. And was saving to buy her first tv, I suggested for her to go to best buy get her first credit card. And get the zero interest payment. So she can build her credit. The excitement for her getting her very own stuff and not needing mom or dad. Well. Fast forward 24 hours later pulled it out of the box tv was Broken the screen was done.... We drove back 40 minutes from outside of madera back to the closet Bestbuy. In river park. To return and to find out that TV would have to be ordered. I explained to them if we wanted to have something ordered she would have paid for the TV she actually wanted. I explained there is the same TV. The one we bought was a Q6 for $359 The newest version is a Q7 for $379 I ask since the newest TV is only $20 more and is in stock. Work with us since our inconvenience of Gas And Time were a Factor. Work with us for the Q7. The Manager said no. We kindly returned everything. My Daughter came to an agreement with herself. She said. "I LOST TIME, MONEY, AND ENERGY" for this Broken TV and since the Corporate company is greedy to help with $20 bucks off a TV in stock. Then they lost a new customer business. She just turned 20 years old you guys could have earned a new loyal customer but you didn't. I get one person isn't a huge difference. But also say that to Toys-R-Us and Radio shack. End run she went to target bought her TV and realized she should have wen't with that choice first. If anything goes wrong. Target is close. No wasting gas and time traveling through Fresno.