Best Buy Fresno

The geek squad was very rude!

Updated: We purchased a new washer and dryer from the Best Buy on Blackstone in Fresno, and unfortunately, the overall customer service experience was very disappointing. Appointments are not handled in a reliable or fluid manner—either no one shows up or they arrive on a different day without notice. There is a clear lack of coordination and follow-through. When trying to resolve an issue with our new washer, which has been intermittently malfunctioning, I went in person and was made to wait over an hour, despite multiple team members being aware that I was there. That said, we truly appreciate the installers—they were professional, helpful, and a bright spot in an otherwise frustrating experience. Overall, the lack of communication, accountability, and consistency is unacceptable. I would recommend proceeding with caution.

Didn't have the laptops they showed online.

One of the worst customer service experiences I’ve had at Best Buy. 03/22/26 Came in to buy one item and asked for a simple price match since both the manufacturer and Amazon had it $10 cheaper. Instead of helping, I was met with a rude, dismissive attitude, like the discount was coming out of her paycheck. Dineess B. immediately shut it down with zero effort to assist or explain anything professionally. No customer service, no courtesy, just attitude. The worst part is she did all this in front of a trainee. If you are truly very unhappy at your job, you should quit.