Best Buy Fresno

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

I love Best Buy 😍 . I need one of these cameras to take nicer pictures.

Took forever for just a pick up order

Las personas que trabajan aquí ni siquiera saben los productos que tienen no saben cómo atender a la gente y me están haciendo esperar demasiado tiempo. Si tienen que comprar en esta tienda jamás vengan ordénenlo mejor en línea todo el personal parece que me está ignorando desde que entré no les voy a pedir las cosas regaladas las voy a pagar deberían de atender mejor a los clientes, que súper mal servicio del personal