Best Buy Fresno

We purchased a washer and dryer from Athena at this location. This Best Buy on Blackstone in Fresno has the worst customer service we have experienced. Appointments are not honored—they either don’t show up or arrive on a different day without notice. There is no follow-through. Due to ongoing issues, Robert, the manager, gave me his extension without disclosing that it does not connect to the store and instead routes to a call center. This reflects a lack of transparency and accountability. I went in person yesterday to resolve an issue with a new washer that was intermittently not working and was made to wait over an hour. Multiple sales associates informed Robert that I was waiting, yet he later claimed he was unaware. Completely unprofessional and unacceptable. Avoid this location. Documentation, including text messages and paperwork, supports this experience.

Didn't have the laptops they showed online.

One of the worst customer service experiences I’ve had at Best Buy. 03/22/26 Came in to buy one item and asked for a simple price match since both the manufacturer and Amazon had it $10 cheaper. Instead of helping, I was met with a rude, dismissive attitude, like the discount was coming out of her paycheck. Dineess B. immediately shut it down with zero effort to assist or explain anything professionally. No customer service, no courtesy, just attitude. The worst part is she did all this in front of a trainee. If you are truly very unhappy at your job, you should quit.

Horrible customer service have a phone case on display asked for my particular phone but it's only an online order asked if I could buy the display because that's the one for my phone doesn't make sense because y is it on display if u could only buy it online shouldn't have it on display if it's not in stores then it shouldn't be on display if u can only order that case online That wasn't even the worst part it's how they responded