I went to the store looking for an office chair and they told me that they had it in the store but they couldn't tell me what model they had, additionally I tried to exchange some headphones and the supervisor Joshua refused to do it unless I bought a Best Buy membership, I told him that another person had told me that it was possible and he refused telling a girl "you already know how this works, she have to buy a membership in order to return them" and he made sure to inform all the cashiers that I would not be exchanged. A very bad experience at this location.
Sandy in appliances provided us great customer service and helped us check out and open a credit card for our large purchases. She knew a lot about the appliances and check out was fast. Thank you Sandy!
They dont have a full collection of keyboards
They allowed people and children to wait in line for Pokémon cards that they didn't have. The guy literally walked outside while my son was waiting behind 19 adults for them to open and said they had boxes and tins available but it was one per person. The moment we walk inside, they start telling everyone they're out of stock. They only had one box. What kind of bs is that?
Why not be upfront?
Seriously disappointed with the workers here in particular with the one who came out and got my kids hopes up that he would actually be able to get a box finally.
Scalpers are a pain, making it hard for kids to enjoy just buying themselves ONE box anymore at a reasonable fair price.