Best Buy Fullerton

Best Buy sold our school’s club a defective Square reader and refused a return because we tried to return it on day 18 after our purchase. Apparently they refuse refunds after 15 days. Don’t bother with them, they steal money from children. We will stick to Amazon. I usually don’t purchase from Best Buy but when I do I have no issues from the one in Cerritos. I have only ever had problems with the one in Fullerton. The worker who denied me the return was super unprofessional and then had the audacity to try to sell me an annual membership so I can get longer returns time. So they can accept returns longer than 15 day, they just refuse to do so unless you pay them more money. This is an absolute scam. Either stand but your products or don’t.

Interacted with 2 sales associates in the appliance area. Both were knowledgeable. One was very nice, the other not so much and should probably not have a job interacting with customers.

Absolutely the worst service. I went in to find a CarPlay cable and specifically asked for a data transfer cable, not just a charging cable. The salesman was extremely dismissive and rude. He kept insisting that all cables do the same thing, even though I explained that the ones I already had only charged my phone without activating CarPlay. Instead of listening, he questioned me repeatedly about where I bought my cables and then brushed off my answers. When I told him I had a 2022 Toyota, he insisted my car “most likely didn’t have CarPlay,” even though I had confirmed it in the user manual and through online research. As the owner of the car, I knew what I was talking about, but he was more focused on talking over me than actually helping. I left frustrated and without any useful information. Please train your employees to practice active listening and avoid condescending, dismissive behavior. Customers deserve respect and helpful service, not to be mansplained to.

The team that works here is really cool professionals. Thank you very much for your help.