Interacted with 2 sales associates in the appliance area. Both were knowledgeable. One was very nice, the other not so much and should probably not have a job interacting with customers.
Response from Best Buy
September 11, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding your recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
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Kindest Regards,
^ Vanessa
Absolutely the worst service.
I went in to find a CarPlay cable and specifically asked for a data transfer cable, not just a charging cable. The salesman was extremely dismissive and rude. He kept insisting that all cables do the same thing, even though I explained that the ones I already had only charged my phone without activating CarPlay.
Instead of listening, he questioned me repeatedly about where I bought my cables and then brushed off my answers. When I told him I had a 2022 Toyota, he insisted my car “most likely didn’t have CarPlay,” even though I had confirmed it in the user manual and through online research. As the owner of the car, I knew what I was talking about, but he was more focused on talking over me than actually helping.
I left frustrated and without any useful information. Please train your employees to practice active listening and avoid condescending, dismissive behavior. Customers deserve respect and helpful service, not to be mansplained to.
The team that works here is really cool professionals. Thank you very much for your help.
Knowledgeable, efficient...