I stopped by the Fullerton Best Buy at 2am wanting to get in line and was disappointed to see what appeared to be “ghost chairs” holding spots in line with no people present. It creates an unfair experience for customers who actually wait in person.
When I brought up my concerns, I was left with the impression that management was willing to allow this instead of enforcing a fair line policy. That felt very unprofessional and only encourages more people to abuse the system.
Costa Mesa has a no-chair policy, and I’d love to see Fullerton adopt the same approach. It keeps the line fair and prevents people from reserving spots with empty chairs.
Unfortunately, it feels like nothing is going to change here. The manager seems much friendlier with the group using ghost chairs than with customers raising concerns
Response from Best Buy
August 06, 2026
Hello,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/IjDRrL), X/Twitter (https://bby.me/lsb6db) or Facebook (https://bby.me/xg3VTt) with the details of your experience. Also add Google Review 199126. We look forward to hearing from you.
Ive been in here a few times recently and everyone is extremely helpful. This is especially valuable in today's world where customer sevice is being replaced. Andrew has exceptional service and is an ideal example of why having associates in store matter! Shop your brick and mortar people!
The geek place in there was good
Employees are very helpful!