Best Buy Fullerton

We had such a great experience at Best Buy thanks to Andy from TCL and his manager, Joshua Arellano. Both of them went above and beyond to help us find the right TV for our setup. We came in needing a TV that would work with a specific mount we already had, and Andy took the time to really understand our situation. What stood out the most was his honesty. Even though it meant he wouldn’t get credit for the sale, he still showed us a different brand that would fit our mount perfectly. Because of that, we avoided having to spend extra money on a new mount and installation. It’s rare to come across someone who is that genuine and focused on helping the customer instead of just making a sale. We were honestly a little disappointed we couldn’t give him the credit for the purchase, but incredibly grateful for his guidance and integrity. Joshua Arellano clearly runs a great team. His leadership shows through in the level of service and professionalism we experienced, and it made a big difference during our visit. We truly appreciate the outstanding service and will absolutely be referring Andy to anyone looking for honest, knowledgeable help when buying a TV. Thank you both again!

I like this store.They have very friendly staff and very helpful

Terrible experience with Best Buy. I purchased an LG washer and dryer and paid for setup. The sales rep told me the delivery team would connect what they could since I already had new hoses, gas lines, and vents. When the delivery team arrived, they were rude and told my mother-in-law (who was home at the time) they would only place the machines unless we bought new parts. They did not move the old machines outside and, on top of everything, they did not even set up the new machines even though I paid for installation. They also had my elderly mother-in-law sign for a washer that was dented and scratched. After hours on hold with customer service, the only response I received was that someone would call me back. Extremely disappointing service and very unprofessional delivery team.

Very bad experience at this Best Buy store. I tried to return a TV that I purchased only 2 days ago. The employee named Gilbert was very rude and unprofessional. I asked him to process the return or give a written reason if he refused, but he would not help and told me to leave the store. His behavior felt discriminatory and racist. Very poor customer service. I do not recommend this location. Horrible experience. Very bad service.