Was picking up an online TV purchase and decided to go back in to look at soundbars. I was check the back of one to make sure it had and ARC connection when a black shirt floor person yelled at me and told me to stop. I told him I was just checking for connections in the back. He then got way to close to me and then asked "so are you gonna take it?" I told him I was looking around. He then said I am just asking dont be rude and walked away. I was followed and watched from then on. I decided to leave since they made me feel like a theif. It sucks to be racially profiled but then again its OC. I was wearing black jean and a star wars shirt...no bags or anything. This happened 10/11 around noon.
Response from Best Buy
October 11, 2025
Hello, David,
We appreciate you taking the time to leave your feedback. No one should be judged by their looks, so we can understand your frustration. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/wpuhks), Twitter/X (https://bby.me/95h0xz), or Instagram (https://bby.me/uck26e). Please reference Google Review #54536.
Anastasia G
October 07, 2025
I've been visiting this Best Buy for months asking about Pokémon card restocks, and every time I'm told the drop happens on Saturdays. But today, on my way to the gym, I saw two people buying up all the available boxes—on a Tuesday morning. The entire stock was sold to just those two individuals, who are clearly scalpers. It makes you wonder how they knew about the early drop. To the managers: please stop texting people about restock times. Let's be real—drops should be random and limited to two items per customer, like Costco does.
Bought a PlayStation 5 and trying to redeem my code for the new ghost and it’s not working
I’m super pissed
Casey (laptop department) was very knowledgeable, patient and helpful. My mom bought a laptop here. Clean organized store with large selection of items. Also love that they have actual human cashiers (I hate self checkout).