Best Buy Fullerton

I chose the La Habra/Fullerton Best Buy because I had already had a disappointing experience at another Best Buy location and hoped this store would be different. While shopping at the Orange store, I found a TV prominently advertised on the sales floor. When I asked about it, I was told they didn't have any, couldn't order one, and didn't even know if it would ever be back in stock. My immediate thought was: Why advertise a product you can't sell, can't order, and don't even know if you'll ever carry again? What frustrated me even more was that no one tried to solve the problem. No one suggested an open-box model or offered any alternative. That experience is exactly why I chose another location to purchase from. After more research, my husband and I settled on another TV that happened to be a Best Buy exclusive, so La Habra/ Fullerton was our pick. Unfortunately, the customer service didn't improve. The first challenge was simply getting help. There were employees everywhere, yet somehow getting assistance felt like work. It honestly felt like everyone had perfected the art of avoiding eye contact. I wasn't asking for special treatment, I was literally trying to give Best Buy my money and somehow that became difficult. I wondered if I needed to drag a 75 inch TV to the front or perhaps throw it over my shoulder. Eventually I worked with Andy, the sales advisor. Since the TV qualified for free delivery, I asked him one very specific question: "If my husband decides he doesn't want to wait for delivery, can he come pick it up instead? Will it actually be here?" Andy answered immediately: "Absolutely. Once it's sold, we tag it with your name, set it aside, and it'll be here." That assurance is the reason I completed the purchase. Then Father's Day came. My husband drove to La Habra to pick it up and was told, "It isn't here. You can drive to Orange and get one." So much for it being tagged and waiting for us. We gave up and waited for delivery. When the TV finally arrived, the paperwork attached to it showed it had been transferred from the Irvine store. That directly contradicted what Andy had assured me. If our TV had truly been tagged and waiting at La Habra, why was another unit being transferred from Irvine? Then came the final frustration. Best Buy gave us a delivery window, and we planned our day around it. Instead, the truck showed up an hour early. I literally had to jump out of the shower because, according to the delivery window Best Buy gave me, I still had another hour. What if I had trusted that window and gone to run errands? If the delivery window is just a suggestion, don't present it as an appointment. And one more thing: try calling the store directly. You can't. Every call routes to a call center where they simply repeat the same information you can already find online. I genuinely wonder how many sales Best Buy loses because of this. There were multiple times I wanted to ask a simple question before making the drive, but instead I either had to go to the store anyway or talk to someone reading me the exact same information I could already see online. The TV itself is excellent. The buying experience was not. This wasn't one mistake; it was a series of avoidable failures that made what should have been a simple purchase unnecessarily difficult. I genuinely miss Fry's Electronics. You walked in, talked to knowledgeable employees, found what you wanted, paid, and left. Shopping for electronics used to be exciting. This experience made it feel like a chore. The TV gets five stars. Everything it took to actually buy it gets one.

Really great experience buying a refurbished phone with this best buy. Phone only cost $199 and was worth it/cheap!

Son muy amable volvería y con más recomendados

Always the issue