Fast service cause i placed order on line
We had an appointment at 3:15 and they canceled on us the moment we checked in. I had to come out of work early and they didn’t care. They didn’t bother to call. And were very rude. Don’t recommend for car modifications.
I came into the store and nobody helped me out I stood there for 30 minutes and I had 3 people tell me that they were gonna send someone to help me and everyone walked past me horrible experience
Response from Best Buy
August 14, 2025
Hello, Michael,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 29293.
Facebook (https://bby.me/3up84n)
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We look forward to assisting you there.
Regards,
^ Brandon
Best buy's in-store pickup is wonderful. if you know what you need, you can easily speck it out from the comfort of your own home on their website and complete the purchase. in less than an hour, the item will be ready at the store for pickup and you'll receive a notification email. when you go there, you can be out the door in as little as 2 minutes with your new computer/phone/whatever it is you bought....... no pressure no up sales no gimmicks no nothing.... for me personally, this is my preferred way of shopping. honestly, there is ample information online for you to make an informed decision as opposed to spending time in a store with an associate going back and forth... they have a very good model here!