Best Buy Anaheim

Terrible store. Customer service doesn’t exist here. The geek squad team damaged my home, the store manager made false promises for a compensation. When it came down to owning up to it, they all said they can’t do anything and no compensation was made. The team was supposed to come out to my home to repair the damages and they never did. I had to deal with it myself.

Today we went to this store and the associate near the front door, if remember correctly his name is(Marclos) was very helpful, knowledgeable and professional.

I had an extremely frustrating experience with Best Buy that still hasn’t been resolved properly. Last year, I scheduled a TV installation, and what should have been a simple service turned into a complete mess. Technicians came out three separate times, and each time they brought the wrong parts—even after confirming beforehand that everything was correct. Because of this, I had to take three different days off work just to sit at home and have my time wasted. On top of that, Best Buy somehow refunded an order that should never have been refunded, forcing me to go back and repurchase the item myself. To make matters worse, I was told my TV mount would be comped for all the inconvenience, but that never happened. A store manager at the time assured me I’d receive a $50 credit for everything I went through. However, when I went back to use it, I was told that since the manager is no longer there, the credit doesn’t exist and there’s nothing they can do. No accountability, no follow-through. The most disappointing part is that no one in the store seemed to care at all. Store manager at that time was Cassandra Watson Update: the team reached out to me just to tell me they can’t do anything and I got lied to by a store manager. Absolutely ridiculous.

I want a switch, but they have them all the way at the back, and there's no button or sales associate there. Way to waste my time driving instead of ordering it online.