Poor Customer Service
I asked Ms. Isabel if she could please send someone to assist me with purchasing a Kindle. I waited for more than 20 minutes, but no one came to help me. I then went to ask Jorge, and he told me he was already assisting another customer and that there was no one else available.
Unfortunately, this level of customer service reflects poorly on the store. Because of this experience, I will not be returning, and I cannot recommend this store to others.
Response from Best Buy
July 14, 2026
Hello,
Thank you for the review. We understand your disappointment with the level of customer service your describing.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 187061
Good service very knowledgeable they always make sure you okay
I needed a cable walked in the door and asked an associate, he grabbed it handed it to me.
I paid for it and was out the door in 5min.
Great service and I've never had a problem any cable from Best Buy!
Jake was so nice and welcoming when I walked in he said "gimme a sec" and that's all he needed. Jamie walked up without any question and started asking me questions very helpful. Gordon was nice guy I thought he was a customer so nice got door for me and everything maybe it was my lucky day doubt it cause I was renting a car!