Best Buy Anaheim

Ordered a tv from samsung.com and pick up at this store..Nov. 7 when we picked up the tv. Got home, unbox the tv to find out the screen is damaged.Called samsung right away to request for a replacement or refund. Samsung initiated the return.Told me to call best buy to make sure they received the request.Called best buy customer service, said they did receive the request and gave me an order number to show best buy when we arrive at the store. That same day Nov 7 we got in the store, they refuse the return. We asked for the manager but no one came out. We spoke to Matthew, I believed he's from geek squad. He said they can't accept the return as per their store policy. Called samsung again and i was told best buy should accept the return. I explained to samsung that I spoke to this Matthew and he said there's no way they can accept the return.But samsung insisted that they have to accept the return. So we return to the store on Nov 9 and tried to return the tv again for the 2nd time. Then Gilbert, Assistant Manager came out and spoke to us. Again, he said they cant accept the return. So I called samsung again while talking to Gilbert. Samsung representative said that best buy should accept the return, but I told him they won't accept it. So samsung did an escalation to this matter but still nothing happened. Been contacting Samsung for over a month now. Been talking to E-Commerce dept, but still they can't do anything to help. Samsung is sending me same emails coming from best buy. And everytime they contact best buy, they will respond, I DID NOT RETURN THE TV WITHIN THE 15DAY PERIOD. And I keep calling and telling samsung that we did go to the store twice and got rejected.. This is very stressful and frustrating. It's Christmas season. The tv is for our kids as a gift. But unfortunately, we will have to get rid of it. Paid $650 for a broken tv. Christmas is ruined! Thanks to you Best Buy and Samsung! I hope we made you richer with these $650!!!

Leaving a one star review because I tried to call and reach someone at the store and first it makes me talk to an AI that doesn’t allow me to pass through to someone then after repeatedly hitting zero it takes me to a human who is clearly not someone who works at the store they said they are the “virtual sales department” for the store. So letting Best Buy know That this is horrible customer experience and will actively not shop here because of this lack of humans being able to answer questions when needed or desired. Have shopped at Best Buy for many years. Will actively be looking at other options. Going forward. Enjoy your robotic customer service.

Best Buy is a horrible company I went in a few days ago and they sold me an item they knew that there was a problem with they were very rude they were very prejudiced and they were very discriminating especially when they know that I have a vision impaired you ask him for anything and they are very rude in fact one of the employees actually told me because of the way I look that they were not going to give me good customer service when I had dropped almost $200 in there horrible company horrible employees and this place should be shut down and be brought up on charges they don't even deserve one star they deserve a negative six stars I will never and I do mean never step back a foot in that place ever again the only thing I want is to see Best Buy shutdown permanently and after being discriminated against and having Prejudice comments to me I want to see these employees put out on the street and arrested

The Loss prevention guy at the Brea store is so overzealous that he put me on their facial recognition system not because I stole something I've never stole something from them in my life but because I caught him doing his loss prevention and his plain clothes. He's clearly some sort of disgruntled police officer I don't know what but he's really upset with me because I called him out and he put me on facial recognition So when I walked into this store the alarm sounded when I walked into the store I've never stolen anything from them in my life ever.. And they're all staring at me and it's just like the Brea guy is a joke This guy seemed pretty nice . The Brea guy clearly has issues. But everybody steal from Best buy as much as you want because they have a hands-off policy so steal as much as you can from them because of this incident I actually looked into it. They do use facial recognition But they won't touch you according to my research.