I want a switch, but they have them all the way at the back, and there's no button or sales associate there.
Way to waste my time driving instead of ordering it online.
Response from Best Buy
April 25, 2026
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when coming in to make a purchase in our stores.
Please send us a private message on social media so that we can take a closer look. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/M7GRkP), Twitter/X (https://bby.me/xA1HTB), or Instagram (https://bby.me/xX6n7T).
Please reference the phrase “Google review #145777” when reaching out.
I switched to Verizon about 7 months ago after signing up at a Best Buy store, where the Verizon sales team offered me a deal that sounded straightforward: 4 lines for $100/month ($25 per line) on a welcome unlimited plan, plus a promotion for a free iPhone 17 and auto-pay discount.
Since day one, my bill has been wrong.
Instead of $100, I’ve been consistently charged around $142 every single month. This is despite the promotional pricing and auto-pay discount that were clearly part of the agreement.
I’ve spent countless hours on the phone with Verizon customer support trying to resolve this issue. Every time, I get no clear answers and no real solution. Nothing gets fixed, and the overcharges continue. It’s been a complete waste of my time and money.
This experience has been extremely frustrating and disappointing. I signed up based on what was promised, but Verizon has failed to honor that agreement or properly fix the issue after multiple attempts.
All I want is for my bill to be corrected and to be refunded for the overcharges. Until then, I cannot recommend Verizon based on my experience.
I hope you all understand like how frustrating it is to talk more then 1 hrs over phone regarding the issue that haven’t been solved since 7 months ☹️😤🤬
Tech staff was very knowledgeable. They helped me fix an electrical issue.
This store back doors high demand items so be careful if you’re planning on lining up here.