I am a My Best Buy Total member paying $199.99 per year, which includes Geek Squad technical support.
I came to this location with an extremely simple request: copy files from a CD to a USB flash drive because my MacBook does not have a CD drive.
At first, I was simply told, “We don’t do that.” Only after I questioned the answer did the employee speak with a manager and then a technician. They eventually confirmed that they actually could do it, but told me I would have to leave the CD and USB drive for THREE DAYS.
I understand that Geek Squad may have a service queue, but this is literally a basic file-copying task. What was most disappointing was not even the three-day estimate — it was being dismissed initially and told that the service wasn’t available at all.
For a company that markets Geek Squad as technical support, and especially for a customer paying $199.99 per year for My Best Buy Total, I expected much more helpful and solution-oriented service.
Response from Best Buy
October 07, 2026
Hello Roman,
Thank you for reaching out to share your experience. We understand your concerns regarding the varying information you received about the service and the expected completion time. We always want our customers to have a positive experience with us, especially as a My Best Buy Total member. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 231756.
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The AI answering the phone call is so annoying.. When I finally got someone on the phone, it took like 15 minutes to figure out that they didn’t have the item I was looking for. This is why Best Buy is going out of business.
We went in to buy a washer and dryer. We found exactly what we wanted. They delivered it in two days. They removed our old stackable set from a very tight place. They didn't complain, they just used windex to squeeze it out. Again, they put in the new stackable set of washer and dryer without having to remove our door jams. I am super impressed with the strength of these men. And feel terrible that I forgot to tip them and they drove off. So if anybody knows who they are, I have a tip for them!
David g
September 29, 2026
Arturo was so helpful asked for a tv I saw on the Best Buy app that was available to be picked up in store unfortunately it was out of stock but he was able to provided other solutions and even helped me get a open box version that was in excellent condition witch is what exactly I was looking for , he saved me a couple of dollars and a drive so I went home with the tv I wanted , he even carried it to the car for me 10/10 service would come back