I have been a loyal customer of Best Buy for over 15 years with over 70k spend. And I'm trying to return a $50 dollar item and I get the "it's been more than 15 days. We can't help you" I guess no more best buy for me ever again.
The customer service staff greeted me at the front entrance, the staff were helpful while I browsing inside the store, and were helpful in offering hand sanitizing wipes to clean my hands. The store is big and offers a wide selection of technology and electronic items. Check this store out!
Today we went to this store and the associate near the front door, if remember correctly his name is(Marclos) was very helpful, knowledgeable and professional.
I want a switch, but they have them all the way at the back, and there's no button or sales associate there.
Way to waste my time driving instead of ordering it online.
Response from Best Buy
April 25, 2026
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when coming in to make a purchase in our stores.
Please send us a private message on social media so that we can take a closer look. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/M7GRkP), Twitter/X (https://bby.me/xA1HTB), or Instagram (https://bby.me/xX6n7T).
Please reference the phrase “Google review #145777” when reaching out.