Best Buy Anaheim

Today we went to this store and the associate near the front door, if remember correctly his name is(Marclos) was very helpful, knowledgeable and professional.

I had an extremely frustrating experience with Best Buy that still hasn’t been resolved properly. Last year, I scheduled a TV installation, and what should have been a simple service turned into a complete mess. Technicians came out three separate times, and each time they brought the wrong parts—even after confirming beforehand that everything was correct. Because of this, I had to take three different days off work just to sit at home and have my time wasted. On top of that, Best Buy somehow refunded an order that should never have been refunded, forcing me to go back and repurchase the item myself. To make matters worse, I was told my TV mount would be comped for all the inconvenience, but that never happened. A store manager at the time assured me I’d receive a $50 credit for everything I went through. However, when I went back to use it, I was told that since the manager is no longer there, the credit doesn’t exist and there’s nothing they can do. No accountability, no follow-through. The most disappointing part is that no one in the store seemed to care at all. Store manager at that time was Cassandra Watson

I want a switch, but they have them all the way at the back, and there's no button or sales associate there. Way to waste my time driving instead of ordering it online.

I switched to Verizon about 7 months ago after signing up at a Best Buy store, where the Verizon sales team offered me a deal that sounded straightforward: 4 lines for $100/month ($25 per line) on a welcome unlimited plan, plus a promotion for a free iPhone 17 and auto-pay discount. Since day one, my bill has been wrong. Instead of $100, I’ve been consistently charged around $142 every single month. This is despite the promotional pricing and auto-pay discount that were clearly part of the agreement. I’ve spent countless hours on the phone with Verizon customer support trying to resolve this issue. Every time, I get no clear answers and no real solution. Nothing gets fixed, and the overcharges continue. It’s been a complete waste of my time and money. This experience has been extremely frustrating and disappointing. I signed up based on what was promised, but Verizon has failed to honor that agreement or properly fix the issue after multiple attempts. All I want is for my bill to be corrected and to be refunded for the overcharges. Until then, I cannot recommend Verizon based on my experience. I hope you all understand like how frustrating it is to talk more then 1 hrs over phone regarding the issue that haven’t been solved since 7 months ☹️😤🤬