Best Buy Anaheim

No había el producto que quería en la tienda, pero si lo tenía en bodega, solo que había que pedirlo en linea y se tardaban 3 días para la entrega. Mala administración.

Found what I needed, Fun to walk around.

We went to best buy to buy a gaming laptop and we got the best deal of whole world as best buy has the excellent prices. One of the employee whose name is MARKELLO went above and beyond to provide amazing customer service. Markello deserves not just appreciation or raise but a managerial position. He has excellence in customer service and satisfaction. I can not thank him enough. Markello has lot more potential being a super nice young human being, he will excel in his life. District manager Diego was really down to earth and best manager as well. I hope best buy rewards MARKELLO as the best employee as well as the manager.

My headphones decided to opt out at gym this morning. I decided to visit Best Buy to check out new headphones, especially with my birthday coming up. I’d heard from clients that Best Buy’s service has really changed, and I was curious to see if it was true. One client even had to hire a lawyer because, when he brought his computer in for a warranty repair, they installed BitLocker on it without his knowledge. This locked him out of his own computer, and their solution was to wipe the system completely—causing him to lose years of written work. The experience I had in the store only confirmed these stories. Shortly after arriving, I heard a 'conversation' at the entrance between a Best Buy employee and a customer concerned about a broken TV. The employee was confrontational and even 'offering' to pull security footage from the day it was loaded into the customer’s car to verify it was done correctly. I was several aisles deep in the store and could still hear the entire exchange. Not long after, I overheard the same person speaking to a new employee, basically publicly scolding them for entering through the wrong door. I understand they’re hiring seasonal staff, but witnessing this level of tension from across the store, at the entry no less, left a strong impression. That manager, seems to be on a hell of an ego trip. In the end, I left without making a purchase. The aggressive, confrontational behavior I witnessed made me realize that, if I ever had an issue with a product, I’d likely be treated the same way. Given their return policy changes and the hostile atmosphere, I’d recommend looking elsewhere for electronics. It’s worth it to avoid the stress.