Best Buy Anaheim

My headphones decided to opt out at gym this morning. I decided to visit Best Buy to check out new headphones, especially with my birthday coming up. I’d heard from clients that Best Buy’s service has really changed, and I was curious to see if it was true. One client even had to hire a lawyer because, when he brought his computer in for a warranty repair, they installed BitLocker on it without his knowledge. This locked him out of his own computer, and their solution was to wipe the system completely—causing him to lose years of written work. The experience I had in the store only confirmed these stories. Shortly after arriving, I heard a 'conversation' at the entrance between a Best Buy employee and a customer concerned about a broken TV. The employee was confrontational and even 'offering' to pull security footage from the day it was loaded into the customer’s car to verify it was done correctly. I was several aisles deep in the store and could still hear the entire exchange. Not long after, I overheard the same person speaking to a new employee, basically publicly scolding them for entering through the wrong door. I understand they’re hiring seasonal staff, but witnessing this level of tension from across the store, at the entry no less, left a strong impression. That manager, seems to be on a hell of an ego trip. In the end, I left without making a purchase. The aggressive, confrontational behavior I witnessed made me realize that, if I ever had an issue with a product, I’d likely be treated the same way. Given their return policy changes and the hostile atmosphere, I’d recommend looking elsewhere for electronics. It’s worth it to avoid the stress.

Variedad

We try to return and item And they take over 25min noby helps We walk away Terrible service

I went to pick up an $800.00 item that was ordered online and while there I decided to purchase a printer so I went to the front where there was only one employee at costumer service who was assisting someone which was taking a long time and the manager was standing there not offering to expedite the process or offer to help me, so I asked her if I could leave the printer right there on the counter and she replied yes without hesitation. not a good costumer service at all.