Best Buy Gilroy

10/10 experience, something went wrong with my transaction and the cashier was very very thorough to ensure everything processed correctly. She was an emo baddie with long purple hair.

BEWARE We went to this store in July 2025 and we talked to the AT&T representative named Fernando. He told us many things about switching to AT&T that was not true, free upgrades, cheaper phone bill, reimbursement for old phones. We are still having trouble with AT&T as our bill is much higher than Verizon was and we signed up with AT&T under false information, it appears, given by Fernando. Terrible customer service and communication with customers, beware of AT&T in this store.

I had such an incredible experience today at Best Buy. I went in to return a laptop and was helped by Angel, and I cannot say enough great things about him. He was efficient, friendly, and made the entire process unbelievably easy. He barely asked any questions, which I appreciated so much because the return was already stressful on my end. He even apologized a few times, even though none of this was his fault at all, and it just showed how genuinely kind and customer focused he is. Angel made me feel totally taken care of from start to finish, and the whole interaction took only a couple of minutes. In a world where customer service can sometimes feel rushed or indifferent, he was the complete opposite. He was patient, professional, and just an absolute pleasure to work with. Best Buy is lucky to have someone like Angel on their team. If you need help with anything, I highly recommend asking for him. He turned my whole day around.

Found what i wanted. But BEWARE! I discovered they were displaying a 31.5 inch ASUS gaming monitor with a 27 inch ASUS tag. Same brand. Same look. But if I weren't a pc builder I mightve bought the tag thinking I bought the one on display (better size, refresh rate, antiglare, etc). The staff were surprised I noticed and "acted" baffled themselves.