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Best Buy Gilroy
7011 Camino Arroyo
Gilroy, CA 95020
Services Offered
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Frequently Asked Questions About Best Buy Gilroy
How do I check product availability at the Gilroy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilroy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilroy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1668 reviews)
Daniel F
September 14, 2024
1 out of 5
Came to try and get ahead of the game and get protection for my iPhone 16 pro max, they have all the items in stock online for pick up but if you go in store nothing is available. Asked to purchase and was told they could place an order for pick up for me to come back in 1-2 hours. For a product that is in stock. How does that make any sense.
Frank K
September 12, 2024
3 out of 5
I'm disappointed in best buy. I don't shop here often due to media removal with zero movies available. Video game sections gone down hill with little selection and hardly ever any limited run or limited editions of anything. Prices hardly ever change and every other store is usally cheaper. No reason to stop here unless u need a big ticket item or a cell phone.
Response from Best Buy
September 13, 2024
Hello Frank,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We’d like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review: 64194923” and share your full name, email, and phone number.
Thanks,
^Vanessa
Victor M
September 04, 2024
1 out of 5
No thanks
James J
August 22, 2024
3 out of 5
customer service online says its a person but its deadass someone copy and pasting AI that's why they take so long to respond
Response from Best Buy
August 22, 2024
Hello, James,
Thank you for providing a review. When I need support, I want to be assured I’m speaking with a reliable source. As technology advances, some inquiries are handled through AI. While the information provided should be accurate and timely, I understand why you may prefer working directly with an agent. Our team works from our Corporate Campus, and I can assure you, we are all humans! If you’re in need of support, we’d love to see if we’d be able to help.
You’re welcome to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64103730. We look forward to hearing from you!
Best,
^Sarah