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Frequently Asked Questions About Best Buy Gilroy

How do I check product availability at the Gilroy Best Buy?
How do I check my order status?
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gilroy stores’ holiday hours?

Recent Reviews

4.2
(1668 reviews)
Daniel F
September 14, 2024
1 out of 5
Came to try and get ahead of the game and get protection for my iPhone 16 pro max, they have all the items in stock online for pick up but if you go in store nothing is available. Asked to purchase and was told they could place an order for pick up for me to come back in 1-2 hours. For a product that is in stock. How does that make any sense.
Frank K
September 12, 2024
3 out of 5
I'm disappointed in best buy. I don't shop here often due to media removal with zero movies available. Video game sections gone down hill with little selection and hardly ever any limited run or limited editions of anything. Prices hardly ever change and every other store is usally cheaper. No reason to stop here unless u need a big ticket item or a cell phone.
Response from Best Buy
September 13, 2024
Hello Frank, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We’d like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review: 64194923” and share your full name, email, and phone number. Thanks, ^Vanessa
Victor M
September 04, 2024
1 out of 5
No thanks
James J
August 22, 2024
3 out of 5
customer service online says its a person but its deadass someone copy and pasting AI that's why they take so long to respond
Response from Best Buy
August 22, 2024
Hello, James, Thank you for providing a review. When I need support, I want to be assured I’m speaking with a reliable source. As technology advances, some inquiries are handled through AI. While the information provided should be accurate and timely, I understand why you may prefer working directly with an agent. Our team works from our Corporate Campus, and I can assure you, we are all humans! If you’re in need of support, we’d love to see if we’d be able to help. You’re welcome to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64103730. We look forward to hearing from you! Best, ^Sarah

About Best Buy Gilroy

bestbuy.com