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Frequently Asked Questions About Best Buy Gilroy
How do I check product availability at the Gilroy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gilroy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gilroy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gilroy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1779 reviews)
Mike S
October 09, 2026
5 out of 5
Went in to get a starlink mini for an up coming rv trip. I was helped right away and the young man answered all my questions about the starlink system. A very good experience for me, who is not a tech guy at all.
Joe (
October 04, 2026
1 out of 5
Cant walk around the store without being harassed by the staff. Always trying to sell me bullshit.
Response from Best Buy
October 04, 2026
Hello, Joe,
We can understand that, when shopping in our stores, it is important that you have the freedom to browse at your own pace, and that our staff is there as a resource for you if you have any additional questions.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/XnpNsN)
Twitter/X ( https://bby.me/xlpDb4)
Instagram ( https://bby.me/kM85In)
Please be sure to mention your review, #230467.
Lindie H
September 17, 2026
1 out of 5
I bought and IPad, Apple Pencil and an iPad case
When my case arrived it was ripped a little where the Apple Pencil is held. I should have returned it honestly but I needed the case for school and I didn’t want my iPad to break, well I placed my Apple Pencil in that part (it was not fully ripped only a little) only the inner corner had started to rip
Well I had my iPad in my hand and I got to class only to find the whole pencil holder is completely broken and my pencil is no where to be seen.
I lost my Apple Pencil and I am stuck with this useless cover that can’t even hold an Apple Pencil. I feel so irritated I paid for everything in full and it took a lot of saving to be able to get this for school only to be given something of bad quality.
I feel so upset and my hard earned money has been wasted now I have to buy a new case and a new Apple Pencil. And I already tried reaching out, I was told there is nothing they can do because the return window already passed. I’m never wasting money at this store again.
Response from Best Buy
September 17, 2026
Hello, Lindie,
Thank you for reaching out to share your concerns with your Apple Pencil being lost on your iPad. We understand that a case that didn't seem to holster the Apple Pencil for you can be difficult. If you would like to reach out to us to file a complaint on the item you received please reach out with Review 223801.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tom M
September 15, 2026
4 out of 5
How to exchange an item that was past the warranty time manager went ahead and exchanged it for me anyway