Today I got great service from Elias. He went above and beyond to help me with my problem. Great customer service. Good man. Best Buy you hired a good person here. Thanks again.
Had a horrible experience at the Geek Squad with Alex and Erica. I initially had an appointment on Monday at 6:40pm, when I arrived the employee told me I have to reschedule due to their technician is off that day, which I have to reschedule to Saturday. I’m a bit annoyed but agreed, all they said was turn of location. I did turn off, the phone showed ready for repair or trade-in. And Alex ask me to turn it off again at home, and it will require 1 hours to turn off, so I need to be reschedule again. Ok, I agreed. After i rescheduled, his response is: just FYI when you come in next week, we not have all the parts, it may take 1 week to order the parts. And I didn’t ask for a complicated repair, all i request is a battery change. Secondly, they should’ve known the parts they have in stock instead of waiting for the customer to come in and then notify them that they not have the parts. So in his scenario, not only I have to wait for a whole week for repair, I might need to WAIT another week for the parts they MIGHT NOT have for a SIMPLE battery replacement. This is the most horrible experience I had. Very unprofessional!
Response from Best Buy
July 11, 2026
Hello,
Thank you for your review. It can be frustrating when parts aren't available for your appointment, so we understand your disappointment. If you'd like to formally document your review, please reach out to us on social media. Please include Google Review 186027 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
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