Best Buy Glendora

The Girl that helped me by a watch was very helpful and nice, good place to buy what you need

01/04/2025 Horrible experience, poor management professionalism! This was our 3rd attempt to resolve an issue with an online order that was shipped defective out of the box. The manager who responded to "attempt" to resolve the issue (Rachel H.) Listened to the predicament interrupted and then stated, "Let's stop with the story" at which point I informed Rachel to just refund the purchase as their only available option was to check every Thurday until the 14th of January to see if the item would be in stock again. This item did become in stock online on January 2nd, 2025, after 10:30 p.m., when both the stores and customer support were closed. The item then became "out of stock" early Friday morning before either the store or customer support were opened. When Rachel was informed of this, there was nothing she was willing to do other than switch it out for a lower model and grant a $20 gift card as "compensation" for a $100+ difference in item. Long story short, the manager should have had a better "choice" of words than "Let's stop with the story." The young man who initially spoke with us had amazing customer service skills and empathy he gets 5 stars from me. Last time shopping at this business.

I’ve bought washer and dryers, iPhones and new TVs here and every employee is an expert in what they are selling and always help me pick the best option for me. Store is ran exceptionally and I always am greeted with kind faces.

Don’t believe the store price match policy. I tried to price match something to target that was in stock and sold by target. Manager said the price was too low and they would not honor the policy. Update: I was able to get the price match through Best Buy’s website. Never come to this location. The manager picks and chooses what policies to honor on a whim.