Best Buy Glendora

Good place to buy everyday electronics.

THE WORST EVER! zero coordination and zero information and zero help with anything. Moreover, they say something and do something else. I DO NOT RECOMMEND anyone to buy anything especially appliances and full geek squad warranty. You think if you have full protection it will be easy! Not at all! Its so confusing and complicated to deal with them and not only third parties but fourth and more. Extremely disappointed and I regret buying my fridge from there. So bad!

Never really the type to leave a review but I had amazing customer service from the young girl at the register, Mia. I came to return my son’s controller that I had issues doing with online but Mia was super patient and helpful with the process.

I’m very disappointed with my experience at Best Buy. I purchased a Sony 65” TV listed as Open Box – Excellent Condition. Before driving to the store, I called to confirm the condition because I wanted to make sure there were no issues. I was told by the store that the TV had actually been a customer return that had previously been sold as Fair Condition at a much lower price, and that it appeared to have been mislabeled. I was given two options: they could relabel it as Fair Condition and reduce the price, or I could speak with a manager about manually adjusting the price while keeping the existing label. I drove a long distance to the store, only to discover that the TV was actually a display model that had been running on the sales floor for approximately two years, around 12 hours a day—potentially thousands of hours of use. It was also missing the legs , box , manual and other accessories and had multiple visible screen blemishes. Even after seeing all of this, the TV department employee told me they could not change the price to reflect the actual condition. He tried checking with another manager, but the managers were apparently in meetings. I was told that the General Manager would contact me and see what could be done. However, in the end, I was told that Best Buy considers selling display TVs with missing legs/accessories and visible blemishes as “Excellent Condition”, and that this is apparently common practice at this store. I was honestly stunned. After driving that far and spending all that time trying to resolve something that should have been straightforward, I decided not to purchase the TV and simply walked away. The biggest issue for me isn’t just the TV—it’s the misleading condition description and the way the situation was handled. If a display TV has been running for thousands of hours, is missing parts, and has visible blemishes, customers should be able to trust that the open-box condition and price accurately reflect its actual condition. I’m attaching a photo of the TV sitting in the store—the same TV that was listed and represented to me as “Open Box – Excellent Condition.” Very disappointing experience. I expected much better from Best Buy.