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Frequently Asked Questions About Best Buy Goleta

How do I check product availability at the Goleta Best Buy?
How do I check my order status?
My local Goleta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Goleta stores’ holiday hours?

Recent Reviews

4.1
(1350 reviews)
Robert R
February 08, 2025
1 out of 5
I went into the store today at 2:30 to buy a screen protector for my new iPhone 16 Pro Max and I went to the cell phone center and three of the employees were playing with the new iPhone and paid no attention to me. Then I ran into a really friendly Asian employee, and she showed me where they were at. Then I asked the greeter at the door if I should pay for it first or pay for it at the geek center where they install it, and he was really rude and dismissive and said I don’t know if they have time to do that…. I mean, the whole reason I buy the screensavers at Best Buy is it’s usually convenient and quick, Not here just rude disinterested employees so I just left it and we’ll go elsewhere
Response from Best Buy
February 08, 2025
Robert, Thank you for taking the time to share your experience. Please know that this is not the service that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64792380. We look forward to hearing from you. Sincerely, ^Tina
Macy D
February 05, 2025
1 out of 5
Scheduled two separate appointments for iPhone repairs in advance. This afternoon arrived to scheduled appointments to wait 30+ minutes to be seen and then told that they could not repair the phone(s) because they have too many computer repairs before me. I drove an hour (North Refugio) for the appointments, there were also other available appointments at different locations I could have made had I known in advance. The least their team could have done is called or messaged to notify that they could not take on appointments for the day.
Response from Best Buy
February 05, 2025
Hello, Macy Thank you for your feedback on Google my Business. Having to visit 2 locations to try and get a phone repaired is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64781021", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Umut E
January 16, 2025
4 out of 5
Aradığım drone dışında herşeyi buldum sayılır. İlk gün bilgisayar almaya gittiğimizde bize yardımcı olan yaşlı satış danışmanı tüm enerjimizi çekti. Sanki soru sorduğumuzda almak zorundaymışım gibi bir tavır içerisine girdi. Biz de almadan ayrıldık. Ertesi gün tekrar geldik. Başka bir satış danışmanı bize yardımcı oldu. 2 bilgisayar ve diğer birçok ürün aldık. Bir gün önce bize 2 dakika yardım eden danışman, gelip ürünü kendi satmış ve kendi hakkıymış gibi, diğer satış elemanına kendi sicil numarasını girmesini söyledi. Kendi ülkemde olsaydı gerekeni yapardım ama malesef misafirdik. O satış danışmanı hariç, herşey çok iyiydi. Büyük ve güzel bir mağaza. Tavsiye ederim.
Professional r
January 02, 2025
5 out of 5
Nice

About Best Buy Goleta

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