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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Goleta
How do I check product availability at the Goleta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Goleta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Goleta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Goleta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1352 reviews)
Robert M
March 19, 2025
5 out of 5
3 different employees walked
up and gently asked if I had questions. Great service. Support this store and your local employees for sure.
kim C
March 05, 2025
1 out of 5
they dont carry Straight Talk phone cards!!! They only carry the worst services for the area.
Response from Best Buy
March 06, 2025
Hi Kim,
Thanks for sharing this review with us here. I can understand your disappointment that we don't carry the specific product you may have been looking for in our store. We'd be happy to discuss this further with you if you'd like to share any additional feedback, or need any further assistance. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64894481.
Thanks,
^Caleb
Robert R
February 08, 2025
1 out of 5
I went into the store today at 2:30 to buy a screen protector for my new iPhone 16 Pro Max and I went to the cell phone center and three of the employees were playing with the new iPhone and paid no attention to me. Then I ran into a really friendly Asian employee, and she showed me where they were at. Then I asked the greeter at the door if I should pay for it first or pay for it at the geek center where they install it, and he was really rude and dismissive and said I don’t know if they have time to do that…. I mean, the whole reason I buy the screensavers at Best Buy is it’s usually convenient and quick, Not here just rude disinterested employees so I just left it and we’ll go elsewhere
Response from Best Buy
February 08, 2025
Robert,
Thank you for taking the time to share your experience. Please know that this is not the service that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64792380. We look forward to hearing from you.
Sincerely,
^Tina
Macy D
February 05, 2025
1 out of 5
Scheduled two separate appointments for iPhone repairs in advance. This afternoon arrived to scheduled appointments to wait 30+ minutes to be seen and then told that they could not repair the phone(s) because they have too many computer repairs before me. I drove an hour (North Refugio) for the appointments, there were also other available appointments at different locations I could have made had I known in advance. The least their team could have done is called or messaged to notify that they could not take on appointments for the day.
Response from Best Buy
February 05, 2025
Hello, Macy
Thank you for your feedback on Google my Business. Having to visit 2 locations to try and get a phone repaired is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64781021", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay