Frequently Asked Questions About Best Buy Hawthorne
How do I check product availability at the Hawthorne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hawthorne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hawthorne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hawthorne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(5848 reviews)
Jessie G
April 29, 2026
4 out of 5
Decent service with a decent atmosphere. Found what I was looking for easily and the customer service is good. No issues and was in and out quickly. Good job Best Buy 👏
Ronald C
April 29, 2026
4 out of 5
A standard best buy. Pick-ups were fast. Nothing to complain about.
Donna E
April 26, 2026
5 out of 5
This trip, I only went to measure/size my finger for the Oura Ring. However, I've shopped at Best Buy on several occasions. The associates are very helpful and friendly.
Nick G
April 26, 2026
1 out of 5
Asked 4 or 5 different people for help finding what I was looking for, no one wanted to get off their phone or get up from their seat. Customer service here is nonexistent.
Response from Best Buy
April 26, 2026
Good Evening, Nick,
We certainly understand how you are feeling after not getting the support you needed when you asked for help. Please feel free to contact our team by sending us a private message on social media, so we can better assist you with these concerns. Please make sure that your message includes your Google review case ID: #146305.
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