Best Buy Hawthorne

Good enough. They have a decent range of products, but the choice of computer peripherals and components is limited. Don't bother looking for accessories for you Android at Best Buy.

Horrible experience with customer service mainly because there is NO ONE to help you. Security guy gives attitude when you ask for help. Take your business elsewhere, there is Target Costco Sam’s Club or online. This location deserves to be closed down.

Bought a brand new printer on sale from Best Buy during the holidays. This brand new printer doesn’t work anymore after only 3 - 4 uses; it had a phantom paper jam that wouldn’t allow me to print anything. I reserve an appointment for geek squad so they can look at it, the Best Buy site even lets me select the item I specifically want to have looked at so geek squad knows as well. I step up to the geek squad counter with my printer, the guy doesn’t even say hello to me and says “just so you know, we don’t really do printer repairs here”. ……….. so why is it an option on their online site ?? Why would they sell printers and then completely refuse to look at it at all to see if the problem can be solved or not? The man redirects me to the front counter and says I can still return the model for a brand new one. Okay. But THEN: the lady at the purchase counter says I can’t exchange it at all, because Best Buy has discontinued with the product and there are no more available through their website or physical stores. I went back and forth for a minute because I was confused, I JUST bought it, this was the exact printer I wanted and needed. I almost decided to keep the printer so I could have it looked at at another tech store for repairs until I ultimately decided to just return it for my money back. The woman gives me the weirdest look as if I’ve been bothering her for half a hour instead of just needing simple help for a couple minutes, I couldn’t help but ask “is that okay?”. I get my receipt and go - I went there today around 12:30 PM, the lady had dark hair, bangs, and glasses, and gave me some of the most unfriendly energy I’ve come across in a while, like I was bothering her from the get go instead of just trying to be patient and understand the situation. I work in customer service myself, and I’d never give someone such unwelcoming behavior as she did. The rest of the store was equally as unfriendly and didn’t even feign any warmth to help. My mom was with me at the time and even remarked on it afterward. Every person we kept talking to so they could show us and provide more in depth info on the printers they had just kept redirecting us to a different employee, no one felt like showing us any of their products. When I told one staff member that I was looking for a good fine art printer, he just swiveled his computer screen to me from where he sat and said “you might like this one. We have it there in the back to look at”. Didn’t bother getting up from his seat to show me himself and explain its features. I just said okay and left. All in all, basically everyone had the energy of “I don’t wanna be here”. Disappointed I had to return my printer and even more disappointed they didn’t even try to help sell me on anything that might replace or surpass it. Can’t think of a retail store experience I’ve had as bad as that one. Probably half the employees need extra customer service training to - at the very least - try and make people feel welcome if they can’t help with their specific issue / don’t have the product they want.

Mi tienda favorita , excelente servicio al cliente cada vez q visito este lugar