Best Buy Hawthorne

Great service, great price So it seems that chineese cell phones like Xiaomi won't work in the states. We had to buy a new phone to be able to connect. The sales person helped us by introducing a device on sale that was cheaper from all other options, and he did it gracefuly and nicely as possible, he came to help, not to get a sale.

I've shopped at this Best Buy several times in the past and the experience inside the store has always been very good. However I did have an issue when I purchased a refrigerator in December of 2025. It took three deliveries for me to get the correct refrigerator and Best Buy delivery personnel never connected my water and ice maker. I had to hire someone separately to take care of that. Most recently I purchased a home security camera that ended up being recalled by the manufacturer 2 months later and I was given very poor information from the manufacturer support and Best Buy support. When I went into the store and spoke with a customer service manager I was told they could not take the product back because I had had it more than 15 days even though it was a manufacturer recall and I bought a protection plan. I'm still trying to resolve the protection plan issue because I don't need protection plan if the product is not operable or fixable. The manufacturer is refunding me the money for the camera but will not refund the Protection Plan cost and Best Buy has not refunded the cost of the protection plan either. I'm so frustrated I don't think that I'll ever shop at Best Buy again.

My experience with the staff helping me out with my shopping at this Location, was absolutely pleasant. Thank you, to the staff 👍🏼

Helpful kind and knowledgeable staff