Frequently Asked Questions About Best Buy Hawthorne
How do I check product availability at the Hawthorne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hawthorne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hawthorne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hawthorne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(5552 reviews)
Hugo H
January 16, 2025
5 out of 5
All of the employees were really helpful
Jenny P
January 15, 2025
1 out of 5
Dumbest return policy ever. Received a Christmas gift & tried to return on January 15 - they apparently only have a 14 day return policy. Will never shop here again.
Response from Best Buy
January 16, 2025
Hi, Jenny,
We know it can be frustrating to miss a return deadline. Our holiday return period is extended from our normal Return Policy- any items purchased from November 1, 2024 to December 24, 2024 had until January 15, 2025 to return. If you'd like to formally document your experience or would like assistance, please send a private message on social media to connect with a specialist that may be able to assist. Please include your name, phone number, email, and Google Review 64683481 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Alexander M
January 12, 2025
5 out of 5
There are a lot technologies
David S
January 11, 2025
1 out of 5
The manager started screaming at me for no reason while the employees just stood there and watched didnt want to refund a phone i litterally bought 5 mins ago
Response from Best Buy
January 12, 2025
Hi, David,
Thank you for the review. When visiting with us, we expect for you to be treated with respect and to be made to feel welcome. We can see how this recent visit did not provide such an experience and we find this to be of concern.
Please connect with a member of our Corporate Team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64668830" in your message. Thanks!
Regards,
^April