Had a great experience buying a new double oven replacement. Great service. Not your average appliance buying experience.
I bought a $600 faucet 9 years ago. I went in recently and talked to Wendal.
We were set on purchasing a new one, but after hearing of our leak issue, he suggested a simple cartridge replacement to fix.
After replacing, the faucet leak is fixed.
So grateful for Wendel in giving us free advice, instead of selling us a new faucet.
Purchased appliances and plumbing for a new home, spending $100K plus. Their delivery and order processing was a mess. They shipped product that had been cancelled and then failed over and over to pick up the improperly shipped product. I like the people at the store, but they were victims, just like me, of their "system". In any case, my contractor lobbied for us to use Ferguson. I guess they were right.
Stopped by this Pacific Sales location 2 days ago for a new washer and spoke with Matt, who was very helpful and knowledgeable about good washers versus inferior ones. He said we need to wait for inventory to be input by one of their warehouses, so currently on hold with a purchase. Hopefully, it can be wrapped up on Tuesday when they reopen. Possibly to be continued, depending on outcome this upcoming Tuesday.