Purchased appliances and plumbing for a new home, spending $100K plus. Their delivery and order processing was a mess. They shipped product that had been cancelled and then failed over and over to pick up the improperly shipped product. I like the people at the store, but they were victims, just like me, of their "system". In any case, my contractor lobbied for us to use Ferguson. I guess they were right.
Stopped by this Pacific Sales location 2 days ago for a new washer and spoke with Matt, who was very helpful and knowledgeable about good washers versus inferior ones. He said we need to wait for inventory to be input by one of their warehouses, so currently on hold with a purchase. Hopefully, it can be wrapped up on Tuesday when they reopen. Possibly to be continued, depending on outcome this upcoming Tuesday.
Wendal at Pacific Sales Huntington Beach, was more than a little helpful when choosing and understand the functions of the plumbing fixtures I was buying. He went out of his way to give me the best price. Then when my contractor told me to get additional fixtures, he explained thoroughly how the fixtures functioned so I could make the right decision for my needs. Wendal did a GREAT JOB FOR ME!
We recently remodeled our bathroom and had an outstanding experience working with Joshua Wilson at Pacific Sales in Huntington Beach. From the very beginning, Josh's expertise was evident. He guided us through the selection process with incredible knowledge, offering insightful suggestions and clearly explaining every detail of the quote (even pointing out better alternatives we hadn't considered!). His patience was remarkable as we made changes. Crucially, when unexpected issues arose during our remodel and we needed to reorder parts, Josh was immediately responsive and efficient, working alongside his colleague Wendell who helped Josh sort through difficult parts and ordering challenges. Together, they resolved everything quickly. Josh kept us informed about delivery schedules throughout. Josh truly went above and beyond, turning a potentially stressful situation into a smooth process. We highly recommend Joshua Wilson and Pacific Sales for their exceptional service and expertise.