Sandra B
November 20, 2024
Muy buena tecnología comparando precios puedes obtener muy buenos descuentos y facilidad de crédito si lo necesitas
One of my favorite Best Buy Stores.
It has everything I need. The staff are knowledgeable and helpful.
Other great Stores nearby include RH Outlet, Kolhs, and more.
Tried to make a special return and only attempted to do so because I had chatted with customer support prior and they said exceptions can be made. Employee I spoke with was rude, had a dismissive attitude and was unhelpful. Did not offer for a manager to help me and didn’t even consider my case ID number that customer support provided me with. I understand that accepting the return is at the stores discretion, but this employee was very unprofessional about it. I came back in to look around and he was chatting about it with other employees. Overall, very disappointing and unprofessional.
Response from Best Buy
November 16, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on your return.
If you require additional assistance, please reach out to us via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64432720” when reaching out on social media.
Regards,
^Ravi
Store was mostly well organized and we eventually found someone to help us make a purchase