Best Buy Irvine Lake Forest

Purchased an aftermarket alarm system from here. Called the local number to inquire about a feature that was left disabled for one reason or another. The call center claims they can not transfer me to the local store so I can inquire with the technician who performed the install. Basically telling me I have to drive all the way back to ask a simple question. I will never get automotive work done again from Best Buy if that's how they are going to treat customers after paying. The drive is not a short one and the answer would take 5 seconds to determine if should make the drive. It's a shame because Jack and Victor are good techs, it's the corporate philosophy on customer service that's the problem.

War günstig. Gute Auswahl. Immer wieder gerne.

Incredible experience! The staff was super helpful and knowledgeable, making my tech shopping a breeze. I found exactly what I needed and left feeling like a happy customer.

I won't be shopping at Best Buy for the foreseeable future. Recently I went into the Irvine location to purchase some football cards. In the past, if Best Buy was out of collectables in store, I could go to the register and see if they had any in stock at there warehouses, & if so, could order to be delivered. This inventory was different than what I saw on their website, which was mostly out of stock for high demand cards. During this visit, I asked the cashier (nice female) to look up the sku to see if there was any availability. She stated that they didn't have any inventory online & only in store inventory was available. I explained that I used to be able to place orders with the BB cashier. She got assistance from another rep, some blond guy, likely in his 20's. The guy reiterated that they no longer place orders & would only have in store stock. I asked what the best way to get the product, & the guy got attitude with me. As I was leaving the store I heard the guy call me a "Scalper", when I was just trying to purchase football card boxes for my son & I to open (great father/son bonding time). Every other time I've been to this location, I've had nothing but the best customer service. This particular visit made me feel like I wasn't a valued customer... or even a wanted customer. Likewise, I will no longer give my business to Best Buy.