I picked up my order today, and unfortunately my experience with Bruce was disappointing. He was not helpful, appeared very lazy, and showed no respect toward customers. This is not the level of service I expect from Best Buy, and I hope management addresses this issue to improve future customer interactions.
Order online and curb side pickup are the best
This review is for Shuib in the electronics department (specifically the health area). He was so patient and knowledgeable, helping me find the perfect size and color for my new Oura 5, and when I got confused with the gift card I had, he explained everything and I was able to be out with a new ring quickly. (He kept having to go back and forth, because of the confusion. Shuib is ethical and honest and hardworking!) Parking is easy here and it was fun to watch the grown men geek out over electronics…
I have been a loyal Best Buy customer for years. Friday I bought a new pair of Meta glasses. Went home, put them away. Saturday I went out to work driving in the afternoon and noticed something on one of the lenses. Turns out it was a divot in the lens. I tried to return them the next day, but the store manager refused. I guess Best Buy in Irvine don't stand by their products. I'll never return to the Irvine Best Buy, and I might not return to Best Buy at all if this is how they do business now.