It is a nightmare when the store is full of new employees with no experience at all. I came to the store to buy a product which is on sale. They refused me to use tax-exempt card even if I am a business customer. Their reason is I can't get double discount.
This is ridiculous. They even don't know the meaning of the tax part, which is not the discount.
Imagine if I pay the sale tax for the product and then it is sold to someone else, then city or state will gain use tax twice for one single product. You guys behavior is causing the false prosperity.
One young manager directly kicked me out of the store without listening to my explanation. Super rude.
This store is not far from being closed permanently. Scroll down, you will see similar reviews about the ignorant and arrogant employees in this store recently.
BestBuy in Mission Viejo is the best.
Local store is Excellent. Online is atrocious! Online purchase went bad, taking a Month to maybe fix. Use online at your own risk! Bestbuy.com is the issue. Calling or emailing them has led to over ten back-and-forth contacts, none of them helping! I lost about three hours doing this! I repeat: Use At Your Own Risk! Bestbuy reply here will lead you down a bad path!
Response from Best Buy
October 04, 2026
Greetings!
We are happy to know that you are having wonderful in-store experiences. Hearing that this is not the case with the Best Buy app is not the experience that we want for customers. So, we appreciate you bringing this to our attention. For support with the Best Buy app, please email bestbuymobileapps@bestbuy.com.