Best Buy Irvine Lake Forest

I had an extremely disappointing experience at the Best Buy in Irvine on October 30. I was the only mother there with a child, and the way I was treated during this interaction was completely unacceptable. I attempted to address the situation respectfully, but instead of receiving any understanding or professional assistance, I was met with an unnecessarily dismissive attitude. What I find particularly frustrating is that I was there with my nephew. How exactly is a child supposed to get to a store on their own? Children don’t drive. Obviously, they need a parent or adult to bring them. When I told the manager, Alex, that I would be contacting corporate to report the experience, his response was, “That’s fine. My name is Alex.” That response pretty much sums up the level of customer service I received. There was no attempt to resolve the situation, show concern, or demonstrate any professionalism. I’ve already contacted corporate because I believe customers deserve to be treated with basic courtesy and respect. Very disappointing experience.

Circus

Great

It is a nightmare when the store is full of new employees with no experience at all. I came to the store to buy a product which is on sale. They refused me to use tax-exempt card even if I am a business customer. Their reason is I can't get double discount. This is ridiculous. They even don't know the meaning of the tax part, which is not the discount. Imagine if I pay the sale tax for the product and then it is sold to someone else, then city or state will gain use tax twice for one single product. You guys behavior is causing the false prosperity. One young manager directly kicked me out of the store without listening to my explanation. Super rude. This store is not far from being closed permanently. Scroll down, you will see similar reviews about the ignorant and arrogant employees in this store recently. BestBuy in Mission Viejo is the best.