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Frequently Asked Questions About Best Buy Irvine Lake Forest

How do I check product availability at the Irvine Lake Forest Best Buy?
How do I check my order status?
My local Irvine Lake Forest Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Irvine Lake Forest stores’ holiday hours?

Recent Reviews

4.1
(2609 reviews)
hong w
October 09, 2026
1 out of 5
It is a nightmare when the store is full of new employees with no experience at all. I came to the store to buy a product which is on sale. They refused me to use tax-exempt card even if I am a business customer. Their reason is I can't get double discount. This is ridiculous. They even don't know the meaning of the tax part, which is not the discount. Imagine if I pay the sale tax for the product and then it is sold to someone else, then city or state will gain use tax twice for one single product. You guys behavior is causing the false prosperity. One young manager directly kicked me out of the store without listening to my explanation. Super rude. This store is not far from being closed permanently. Scroll down, you will see similar reviews about the ignorant and arrogant employees in this store recently. BestBuy in Mission Viejo is the best.
R F
October 04, 2026
3 out of 5
Local store is Excellent. Online is atrocious! Online purchase went bad, taking a Month to maybe fix. Use online at your own risk! Bestbuy.com is the issue. Calling or emailing them has led to over ten back-and-forth contacts, none of them helping! I lost about three hours doing this! I repeat: Use At Your Own Risk! Bestbuy reply here will lead you down a bad path!
Response from Best Buy
October 04, 2026
Greetings! We are happy to know that you are having wonderful in-store experiences. Hearing that this is not the case with the Best Buy app is not the experience that we want for customers. So, we appreciate you bringing this to our attention. For support with the Best Buy app, please email bestbuymobileapps@bestbuy.com.
phillip
September 29, 2026
5 out of 5
Great customer service!
Jim B
September 25, 2026
1 out of 5
I set up an appointment a week ahead of time to have the battery in my iPhone replaced. I showed up on time and they said there were six phones ahead of me and it would be over four hours before it would be ready. I told them it took me almost an hour to drive to their store and I was not going to wait around for four hours. The woman said you’ll have to wait for to six hours before your phone will be ready. Is that real Customer Service when you set up appointment and they don’t take care of you at the time that they set up the appointment?

About Best Buy Irvine Lake Forest

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