I never leave reviews and certainly don't like to leave a bad one, I like to give people the benefit of the doubt.
I purchased a display model Miele oven from the Irvine Pacific Sales. When I went to pick it up it was completely bubble wrapped. I considered asking them to let me check it first, but decided that I should just trust them. Two years and one month go by and I was shocked to see the handle on one side came off. I called Miele and they said a screw is missing. I also found out that I should have received two racks, not one. Also, they saw that the hinge for the door was forced in place (not something Miele would do). The only place that this could have happened was at Pacific Sales when they tried to remove it. The fee was $519 to repair it. I called Pacific Sales and they said their sales person has since retired. Basically they said too bad, not our problem.
Beware if you decide to buy a floor model here.
Adriana at Pacific Sales in Irvine did a great job with helping us remodel our kitchen, her recommendations were perfect for our home.
I highly recommend going to see Jennifer in the plumbing department. She was a pleasure to work with.
Jordan Pantano helped me from selecting a dishwasher model to arrange delivery and installation.
He was the best salesperson I have ever met. 100% recommend him!!!