This store is the absolute worse! Being a former employee of Best Buy I usually try and give them my business, well guess what? Qc of electronics has gone down significantly, anyways “dean” the manager was probably worried about missing his budget for the night, “like my $200 was gonna matter” refused my return of a same day purchase new in box! Told me he had a conversation with me a year before, I have no clue what they were talking about, they won’t be around anyways, the 1800 bestbuy corporate number is even outsourced to who knows where, don’t waste your money, don’t buy their warranties they don’t honor them and for the love of god please take your business to a better store if you’re gonna be a Best Buy customer, LA QUINTA BEST BUY IA THE ABSOLUTE WORSE, horrid customer service
Response from Best Buy
February 19, 2025
Hello, Ryan.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to help assist in any way that we can as well as ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64828657.
Best,
^AllisonS
Busy store. Recd prompt assistance and advice, bought what we needed abs had them installed in 10 minutes.
Placed my order online stopped at the store picked up immediately. They have a SIMPLY BUTTON too.