Best Buy La Quinta

Never get a live agent on the phone to discuss problems with ordering. Always a high volume of calls stated in their voicemail. Says my wait is approximately 47 mins; ridiculous!

Good service, it cant be a little time consuming sometimes, but the staff are very helpful

The geek squad helped me out of jam when my laptop didn't want to work. They got it back up and running in no time. They did a great job.

If I could give zero stars, I would. I had an awful experience at this Best Buy in La Quinta, CA, dealing with a manager named Sandra Simental. She was shockingly rude, condescending, and completely dismissive throughout the entire interaction. I came in to return a defective unlocked phone that didn’t work with our carrier, despite being advertised as compatible with all. Sandra first lied and said the phone had been tested with a SIM card. When I asked which carrier’s SIM was used, she quickly changed her story and admitted no test had been done. Then she insisted I bring in my own SIM card to prove it, which I couldn’t do, as the SIM had already been taken abroad by my elderly father the day after purchase. Instead of offering any help or understanding, Sandra talked over me, raised her voice, and acted like I was an inconvenience from the moment I approached her. Her condescending tone and eye-rolling when I mentioned contacting corporate said everything about how little she cared. This manager made no effort to resolve the issue and instead seemed focused on being dismissive and difficult. I left the store frustrated, unheard, and honestly shocked that someone like this is allowed to represent the Best Buy brand. Do better, Best Buy.