DivineOne D
November 07, 2026
Was mislead to buy a needed piece of equipment
Having to ask if this is the checkout because the 2 people in the front don’t like to speak up first lol not the biggest deal but can we act like we’re at work and not act like the customers are bugging you
I have shopped at Best Buy for years and recently bought a laptop that came with a free gift. When I picked up the laptop I asked if it was possible to trade the gift, Pixel Buds 2a, for store credit of $129. They did a bunch of paperwork and told me they couldn't give me a credit, and they wouldn't give me the Pixel Buds 2a either. So watch these guys close.
Response from Best Buy
October 13, 2026
Hello, Larry,
We appreciate you taking the time to share your feedback. Not receiving your free gift with a purchase is concerning, so we can understand your issue. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/snXMd9), Twitter/X (https://bby.me/iQMxwj), or Instagram (https://bby.me/Oi2MTl). Please reference Google Review, #237691.