Best Buy La Quinta

That is incredibly frustrating. Driving over an hour each way just to find out a "Geek Squad Certified" product is paperweighted by an activation lock is a massive breakdown in service—especially when you can't even get a human at the local store on the phone to resolve it before driving back. ​Here is a highly professional version of the review that clearly states the problem, highlights the failure of their certification process, and calls out the broken customer service channel. ​Title: "Geek Squad Certified" is meaningless if the device is activation-locked ​I am highly disappointed with my recent open-box purchase. I bought a tablet that was explicitly labeled "Geek Squad Certified," assuming it had undergone a rigorous inspection and factory reset. After driving over an hour back home, I turned the device on only to find it is completely locked, requiring the previous owner's email login to activate. ​What is the purpose of a multi-point inspection and certification if the team fails to perform a basic check for account locks? ​To make matters worse, Best Buy's customer service infrastructure makes resolving this an absolute nightmare. You can no longer call and speak to anyone at the actual local store; instead, you are routed to an overseas call center where the agents have no authority or capability to solve local inventory issues. ​Because a technician failed to do their job, I am now forced to make a four-hour round-trip journey across multiple days just to return a product that never should have been put on the sales floor. If you buy open-box here, check the device completely before leaving the parking lot—clearly, the "Certified" label cannot be trusted.

This is just not right if I could give a zero rating I would. I drove over 3 hrs to get to this store purchased a nice soundbar that this store had in stock got home and didn't receive the power cords or remote. Called store and they will not ship the items that they forgot to give me they are making me drive another 3 hrs back to store for the items that they didn't give me. The manager of this store is saying that they have the items but won't mail it to me. She is saying how do they know the items belong to me. Who else in the world would know about the power cords and remote but the person that didn't receive them just not right. I have the receipt the sell number what are they thinking

It's a very clean experience which is surprising. Because this store looks exactly like the store I worked at in georgia over a decade ago. My issue is if you have your sales team approach the same customer several times in a visit. Asking if you have any questions, and then you finally ask them a question about a demo display & they don't know. Why harass me like that?

Smooth and fast curbside pickup on a great laptop deal.