Best Buy La Quinta

Let me first state that yes. I was here for pokemon cards. I understand that automatically makes me the bad guy but no. I was in line at 5am and an employee came out at approximately 6am and told us the item we were waiting for was available. That is the ONLY REASON I STAYED! 5 hours later we go in and they say no, that was a mistake. I ask the manager to rectify the mistake and she threatened to call the cops on me. She was rude, disrespectful and quite frankly asking to get a reason for the cops called on her! I never raised my voice or used inappropriate words yet here she is IMMEDIATELY threatening to call the cops on me with zero attempts at rwcitify8ng the situation. I waited 5 hours in 90° plus weather!! That is unacceptable! And when I exited the store many of her local peers said she has always been a very rude and entitled person. I spend ALOT of money at bestbuy and I promote many items on my many social media platforms. Not anymore! Good job ANNETTE!!!

Just purchased an Macbook Air about 2 hours ago. I was told by the salesman that if i opened a best buy card, i would receive a 15% discount off my first purchase. It did not show up on my receipt and there is noway to contact the store. after over an hour of being transferred back and for to AI then Customer service who cant do anything about it then back to AI and so forth several times. Now i'm told the store cannot be called directly and i have to drive back to the store in person to see what they can do............. NOT HAPPY!!!!!!

STAY FAR AWAY FROM THIS PLACE YOU HAVE BEEN WARNED ⚠️

Lacking quality customer service! Good luck.