Best Buy La Quinta

This place refuses to return items within the 15 day return deadline. I would go elsewhere.

WARNING DO NOT BUY FROM THIS STORE - I was lied to in this store last night. I purchased a computer through BestBuy.com, and the order arrived approximately 3 to 4 weeks late. To make matters worse, they shipped me the WRONG MODEL computer! I was previously told by Best Buy customer service that I could return the computer to any Best Buy store. However, when I went to this location last night, the employees refused to accept the return, claiming that their store policy would not allow it, even though I was within 15 days of receiving the computer. After researching Best Buy's return policy, I discovered the following: • Best Buy states that Marketplace purchases generally have the same standard return period as products sold directly by Best Buy. • The return period begins when the product is delivered, NOT when it was originally ordered. • The standard return period for most computers is 15 days. • Many Marketplace purchases can be returned directly to a Best Buy store. I am extremely disappointed that Best Buy employees provided what appears to be incorrect information about their own return policy. I wasted my time driving to the store with a computer I never ordered, only to be turned away. Best Buy should take responsibility for purchases made through its website, especially when a third-party seller ships the WRONG PRODUCT weeks late! Customers should not have to fight to return merchandise they never ordered in the first place. This was a very frustrating experience, and I expected much better customer service from Best Buy. NEXT STEP according to AI = file a complaint for fraud with the CA state attorney general and with the Federal Trade Commision. Reverse charges with bank.

Was mislead to buy a needed piece of equipment

Buena atencion