Best Buy Lakewood

Donaldo is amazing! If you are in the market for a new laptop and have any questions he is very informative without being overbearing. He made us feel seen, understood, and valued without feeling rushed or pressured.

We purchased some new appliances and Daylen was so helpful and patient. He helped us with the sizing and the type that would fit. That was a few days ago, left on our own we would probably still be there trying to figure it all out! Pricing was great and we were in and out in no time. Thank you Daylen for your great customer service and a great attitude. We appreciate all your help.

Very disappointing experience at the Best Buy Lakewood location. I tried to return a cellphone while still within the return period and with my receipt. I spoke with manager Roman and was told they did not have properly trained staff to process that type of return. What made this more frustrating is that I had already received the same explanation at another Best Buy location. Customers should not have to travel from store to store because employees are not trained to process a valid return. If Best Buy sells these products, managers and staff should be prepared to handle returns according to company policy. Customer service should be just as helpful during a return as it is during a sale. I hope Best Buy corporate addresses this issue because experiences like this make customers consider easier alternatives.

We have been to several Best Buys, all over LA and this is hands-down the best. It's not just the inventory, store set up, or location but the associates are top notch. Daylen found me wandering the aisles and walked me through exactly what I was looking for. He found answers to all of my questions, had fantastic information and went above and beyond. 10/10 experience, especially considering I drove an hour to this store. Totally worth it.