Best Buy Lakewood

Unfortunately they don't understand have a bad policy when it comes to the order of phone transfers and trade in. Makes no sense. They told me to do it again and ship it to my house instead. So no customer service then? Smh

I would like to recognize Keidi, an outstanding agent in the Geek Squad department at the Best Buy store in Lakewood, CA, for her fast, efficient, and exceptional customer service. I recently brought my Android phone into Geek Squad because I was concerned that it had some type of virus. The Geek Squad department was very busy, and I waited while the other three customers were being assisted by agents. Keidi then asked if I had an appointment. I explained that I did not, and she kindly said, “Come on up since my appointment has not shown up yet.” Keidi immediately took the time to look at my phone and carefully went through the process of determining what was wrong. She discovered that the problem was actually caused by a QR code I had tried to download. She could have simply stopped there, but instead, she asked if I could leave the phone with her and said, “Let me look into it further.” That is exactly what she did. Keidi continued investigating the phone, found the virus, and also identified a couple of other suspicious applications. She explained what she had found, and we removed those applications. Since her scheduled appointment still had not arrived, she was able to continue working with me and ultimately completed the process of eliminating the virus and making sure my phone was safe. What impressed me most was not only Keidi's technical knowledge, but also her positive attitude, patience, and willingness to take the extra time to help a customer. That type of customer service is becoming increasingly rare, and it certainly deserves recognition. This was actually not my first excellent experience with Keidi. My wife and I brought our laptop computers into Best Buy last year, and Keidi was also the agent who took care of the tune-up write-ups when we left them there for a couple days. Once again, she demonstrated the same professionalism, knowledge, and commitment to customer satisfaction. Keidi is truly a valuable asset to the Best Buy and Geek Squad family. Her technical expertise, positive personality, and genuine desire to help customers make her someone who deserves to be recognized and appreciated. Thank you very much, Keidi, for your outstanding customer service and for taking the extra time to help my wife and me. Your “can-do” attitude and dedication to customer satisfaction are greatly appreciated!

I was looking for a specific cable for my monitor. I went to the computer department there were to young guys working in the department and I proceeded to ask him where I could find it. He seemed annoyed that I was bothering him from the nothing that he was doing. He pointed me in the direction to where to find it, luckily a very nice and helpful young woman came and assisted me. While still in that department one of the young men was leaving for the day and proceeded to say to his colleague the one that was annoyed with me asking my question (watch out don't make eye contact with the guy over there he looks like he's looking for help. The and they both laughed quietly. Whoever manages this store obviously does not know what they are doing. If your employees are not taught to take care of your customers then you will have no customers. No customers equals no store aka no jobs. Corporate needs to take a closer look at the way this Best Buy is being run.

Great customer service 👍