Best Buy Lakewood

Horrible service 😑they just have no motive to help. DEFINITELY wont be returning. Two girls at customer service rather talk to each other then provide some decent customer service.

I purchased a Lenovo slim pro 7 in July of 2024 from this store. The laptop came opened and I was told that the previous owner did not return the charger it came with. So I was sold a separate charger a 100w USB-c charger. I was told that since the charger wasn’t the original from the box that my laptop would notify me it’s the wrong charger but to ignore it. My laptop would notify me but I was expecting it after all I had been told it would. In December of 2025 my laptop wouldn’t turn on after I had charged it so I took it to get fixed. The technician told me that it was my charger that I had been sold one incorrectly and that the correct one would be a 140w usb-c (3 pin) 100-240v. I had spent nearly $900 at this store for them to knowingly sell me the wrong charger. I returned to the store and asked for some kind of resolve. I explained how I know it was past the return window for their policy, but that I still thought it was unfair. I was greeted kindly by a worker who understood the situation but when they went to get their manager (Rudolpho) it was a different situation. He said there was nothing that could be done because of how long it has been. And when I explained the situation how I was basically lied to about the charger he said, and I quote “I don’t know if that actually happened”. Essentially calling me a liar even though I had brought my friend with me who was there when I bought the laptop. Why would I lie? Waste my time and theirs. I brought the laptop to the store and the wrong charger still in its box. I knew it had been an extended amount of time but I was hoping for an exception because of the situation. What was I supposed to expect? I’m sorry my laptop didn’t break down in the expected time, I thought I was being sold the correct accessories to my laptop. They gave me a number to call, I did and nothing came of it. I was transferred over 6 times in one phone call. It is extremely unfair that I had to spend nearly $900 for what. A damaged laptop and the wrong charger. And not even be offered some sort of apology. This store, and this company does not care about their consumer. Please save your hard earned money and shop elsewhere.

Best Buy is a dying business and only chance of prolonging the inevitable closure is the ability to serve and provide customer service. I am reminded by general manager Adolfo why consumers have looked past the big box store. Purchased a new tv as a gift and after turning on the screen there was damage from the manufacturer behind the screen affecting the picture, which Adolfo confirmed after plugging in the tv. 2 days after the return window did warrant an exchange or credit towards an upgrade. However a $50 annual membership would warrant an exchange if I chose that option. I chose the loss of the tv, will never need a membership or shop at Best Buy. Thank you for giving me a story to share with others of what not to do. Don’t ask for a private message thru your social media platforms. No further assistance is needed.

Great attendance by employees