Best Buy Lakewood

I was quite enthusiastic that my Best Buy account informed me that I had over $100 in reward certificates. They were to expire in 2 days, so I went to the store and picked something out; an air conditioner that I really need in this SoCal heat. I added the 4 year protection plan to protect my investment, prepared to purchase with my Best Buy Credit card. Only at the last minute did I learn that the $100 was tied to a promotion related to a Samsung Soundbar and my purchase didn't qualify. Feels very "bait-and-switch". Making the experience worse, the QR code on my receipt does NOT take me to a customer satisfaction survey. I have also not received one in my email, leaving me to write this review on Google. Would I have rather expressed my frustration with the company directly, instead of publicly? Absolutely. Alas, they rightfully should know and if the survey isn't available, I guess Google is where this will land.

DO NOT GET ITEMS FROM BEST BUY SHIPPED TO YOUR HOME!! i bought an apple watch for my mom this mother’s day, and for some reason best buy employed doordash (dash link) to deliver my package. the driver delivered an empty package. i contacted best buy right away with photographic proof and ring footage. IT HAS BEEN 3 MONTHS AND I HAVE NOT RECEIVED ANY REFUND OR REPLACEMENT. i have been in constant contact with best buy and they are accepting no responsibility, as well as doordash. do not buy from best buy, they do not care about their customers at all. i will take my business to costco where they take care of their customers i suggest all of you do the same!

Donaldo at the computer department was a huge help. I was on the market for a computer for my business, and Donaldo went through many of the options that were available until we were able to find the best fit for my needs. Super knowledgeable, helpful, and could break down the tech info into simple terms. Look for him if you need help with computers.

Non existent floor clerks to assist you