Best Buy Lakewood

Went in and was invisible to all except the guy watching the door. Yay for that guy. Was able to find what was needed so all and all, success

Geek Sguad is great if you have problems with your phone & other devices.

I am very disappointed with the customer service I received at the Best Buy Lakewood location. I was returning a stove, and the Best Buy website specifically instructed me to return it to a store. When I arrived, the cashier told me to take the stove off my truck. Before I did so, the manager, BG, came over and told me that they had no space for the stove and that I needed to return it to the warehouse where I originally picked it up. The way BG handled the situation was extremely rude and unprofessional. I felt like I was being quickly dismissed rather than helped. As a manager, I expected better communication, professionalism, and customer service. I followed his instructions and drove all the way to the warehouse in Los Angeles, only to be told that they do NOT accept returns. The employees there even told me that the Lakewood manager should have known that. This resulted in a huge inconvenience and wasted a significant amount of my time, all because I was given incorrect information by a manager. Thankfully, I went to the Signal Hill Best Buy location, where my experience was completely different. AJ, the appliance representative, provided some of the best customer service I have ever received. He was helpful, patient, knowledgeable, and made sure I got exactly what I needed. AJ took the time to actually listen and resolve the issue instead of dismissing me. I truly appreciate AJ and the Signal Hill team for turning around what had been a very frustrating experience. However, I believe the interaction with BG at the Lakewood location needs to be addressed. Customers should not have to drive across Los Angeles because a manager provided incorrect information and refused to properly assist them. I hope management takes this feedback seriously and addresses the lack of professionalism and customer service I experienced at the Lakewood store.

Worst experience ever. I attempted to pick up curbside and waited for over 25 min. No one ever came out. I left. I tried to cancel the item with best buy on the phone and they repeatedly told me to speak to a blue shirt to resolve my issue with curbside. I repeatedly explained I could not walk well. If my ankle wasn’t swollen I would have just went in the store. I attempted to contact the store to see when someone is available for curbside but I just kept getting the main customer service call center. I could not cancel the item. Since I was just going to order from Amazon.