Best Buy is a dying business and only chance of prolonging the inevitable closure is the ability to serve and provide customer service. I am reminded by general manager Adolfo why consumers have looked past the big box store. Purchased a new tv as a gift and after turning on the screen there was damage from the manufacturer behind the screen affecting the picture, which Adolfo confirmed after plugging in the tv. 2 days after the return window did warrant an exchange or credit towards an upgrade. However a $50 annual membership would warrant an exchange if I chose that option. I chose the loss of the tv, will never need a membership or shop at Best Buy. Thank you for giving me a story to share with others of what not to do. Don’t ask for a private message thru your social media platforms. No further assistance is needed.
Jonathan D
January 21, 2026
Great attendance by employees
12 month no interest 😉 love it.