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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy West La
How do I check product availability at the West La Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West La Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West La stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West La Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5076 reviews)
Joann A
January 05, 2026
5 out of 5
Very knowledgeable
Answered my questions quickly
VixenVintageLA
January 04, 2026
1 out of 5
I bought this (for my husband for Christmas) $600 gaming console with a FREE 3 MONTH XBOX GAME PASS in bold in the description; only to be blocked when we tried to connect it. When we drove all the way & brought it into the Best Buy on Pico, we spoke with this extremely rude and NOT HELPFUL man (that of course was not wearing a name tag)… He acted like he didn’t believe us and then when we blatantly SHOWED HIM where it said it in the description, he told us that we “should’ve known that somebody else had probably previously used the 3 month and it didn’t matter if it was IN THE DESCRIPTION! AND the only option we had was to purchase a brand new one for $130 more!!!” When I tried to do that, he sarcastically told me that there were none in stock here, or ANYWHERE ELSE, and it was our problem! 😡
So incredibly rude and unhelpful! I hate writing bad reviews and barely ever do tbh, but this was really aggravating to have ZERO HELP, UNDERSTANDING OR COMPASSION FROM A PAID WORKER THAT IS SUPPOSED TO HELP YOU!
My husband & I have worked in customer service our entire lives; and I can honestly say that this guy should NOT work in customer service at Best Buy or anywhere else. So sad.
Made us feel terrible and ruined the entire Christmas present. Thanks for nothing!!!!
Response from Best Buy
January 05, 2026
Hello,
We appreciate you taking the time to write us about your open-box gaming console purchase. We understand it can be frustrating to make a purchase and then notice something is missing from it. Generally any free digital downloads in an open-box item has already been used. Let's get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/ajjv95), X/Twitter (https://bby.me/rigxt8) or Facebook (https://bby.me/8ssx6g) with the full details of what took place. Also add Google Review 100586. We look forward to hearing from you.
Heidi S
January 04, 2026
5 out of 5
I want to Thank Mel Tompros for being an excellent sales person. She was kind, patient and very knowledgeable. I know she is liked by other costumers too. When I was leaving she was helping another costumer who verbally gave her positive feedback !!!
Dmitrii F
January 04, 2026
5 out of 5
Great store