Best Buy West La

Always love best buy. They are fair and have amazing customer service.

Great selection of products. There are many employees around but they are sometimes limited in their ability to help you. The cashier however is very helpful with information about warranties and other helpful suggestions.

I made an appt for a battery replacement, then was told the technician wasn’t there and I’d either have to come back the next morning or leave my phone overnight. A simple phone call beforehand would’ve been nice, before I wasted my time and a whole trip down (for mind you, an appointment which I assumed we were on the same page about). But oh well, I’ll just be going to the Apple Store instead

Avoid the Sawtell store, especially if you need a return or tech support! Charles, the customer service rep, was rude and offered zero actual support. Rather than helping me troubleshoot a factory reset on the laptop, he left me to figure it out myself — and then walked off to serve other customers while I sat there struggling with it alone. When I asked to speak to a manager, Mauricio was even worse. Instead of arranging proper tech support, he told me I should have already sorted this out at home, delivered with a clear attitude, and refused to escalate to Geek Squad for help. We attempted the reset three times and it never worked — through no fault of mine — and he still refused to process my refund. I left with no resolution, no refund, and no laptop reset, after being treated like an inconvenience by two employees who seemed more interested in getting rid of me than doing their jobs. Completely unacceptable customer service. I won’t be returning to this location.