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Best Buy West La
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy West La
How do I check product availability at the West La Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West La Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West La stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West La Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4843 reviews)
Anthony S
January 11, 2025
3 out of 5
I like this place, however... plan on being charged more... the shelves are never priced correctly, so the signs don't matter. Then the manager says oh the display doesn't have to match the price. So very little help. You don't know the damages until you pay.
This has happened the last three times I have shopped there... perhaps online and direct is a better way to go. Though I like supporting my community. Come on, get the merchandise in the correct spot. Then when you tey to fix it they say, "oh don't break the sign." Error times ten... let's see if I love the product, and will forget the in person nightmare it is to get help at this location.
Response from Best Buy
January 11, 2025
Hello, Anthony,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64668006. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64668006
Thanks,
^Ezra
Bessie G
January 07, 2025
1 out of 5
Horrible service . Why let customers order items online for in store pick up . If the store doesn’t have the item in stock .
Response from Best Buy
January 08, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your Store Pickup order to be fulfilled if there is enough inventory at your local store.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64655185” when reaching out on social media.
Regards,
^Ravi
Jaycob
January 05, 2025
1 out of 5
Avoid this location… very poor management & operational floor processed… it took more than 30m waiting in line to return one item lol
Response from Best Buy
January 05, 2025
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, Jaycob. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64647238. We look forward to hearing from you.
Sincerely,
^Deysha
Green A
January 05, 2025
1 out of 5
I had the worse experience at this store and on New Year’s Day :( the security guard assumed I was homeless because I had my bags with me and was headed home to the Bay Area! I stopped by before my train to get a adapter for my headphones and the guard came up to me saying I needed to “leave my bags at the door and the bathrooms are locked” I actually never asked for a bathroom and had just came from my friends dinner party. He started pushing me into the sliding door of the store and was yelling that I was messing up the door! The guard also had a gun! There was a bike in front of the store and it had a blanket on it and possibly belonged to someone who was houseless. He started asking if that was my stuff as he tried pushing me out of the store. It was so messed up and I told him what he was doing was discrimination and he replied “you all always use that” but it is discriminatory to assume someone holding multiple bags is homeless! It was also weird cause I was wearing jeans that were worth over 100 that were given to me for Christmas! :( but none of that matters he just saw I was black and assumed I was there to use the bathroom and not purchase anything which I why I came there in the first place!
Response from Best Buy
January 05, 2025
Hi there,
Thanks for sharing this review with us here. I'm certainly concerned to hear about this experience that you had in our store, and this isn't what you should expect from us. We never want our customers to feel judged or uncomfortable when shopping with us. We'd like to discuss this further with you to ensure this is properly documented and addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64646473.
Thanks,
^Caleb