Best Buy West La

Came to Best Buy and had requested curbside pickup. Parked in the designated spot and checked in. After multiple people who came after us were helped, my husband asked the person who had helped the car next to us to check on our status. Carlos was very dismissive and said we had to check in without even listening to the fact that my husband had said he checked in. He showed him the confirmation for being checked in and he said we’d have to go inside. He had him follow him in and went straight to the back and came out with someone else’s order and started to walk past my husband. My husband said “So after all that you’re not going to even help me?” His response was “Well after all that look how many other people need to be helped” and continued to walk away and made an additional comment saying “Bro, you still mad about that?” His supervisor apologized and said that Carlos was just frustrated because they were busy. Aside from being a poor excuse for Carlos not helping, it seemed as though he was justifying his behavior. Do better Best Buy. Mistakes happen but how you handle it matters. No one likes a smart ass employee who is supposed to be providing customer service.

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The energy is very very low. I don't know if it's the location or the crew, actually it's both!! I'm disappointed every time I go. The atmosphere is dark, the people are walking around like zombies, and it doesn't look presentable or smells clean. I'm over this location! I will never be back unless it's a renovation and new crew with bright energy and actually wants to assist customers.

I was really impressed by how Brandon helped us in selecting the right option for us. He guided us in the best way possible in purchasing Samsung watch and Phone. 5 star rating for Brandon at Best Buy W Pico BLVD, Los Angeles 90064