Best Buy Atwater Village

This store is clean and organized they have most products in stock and they have plenty of parking available.

Worst store I have visited the customer service sucks

I've been going to this best buy for over 20 years now. A lot have changed since the pandemic the service, the inside of the store but for the better. I hope best buy never closes like all other appliance, and computer store. I love doing personal shopping.

Do not buy a TV here. They don’t explain their policies ahead of time. They don’t explain once you take the TV out of the store now you’re on your own now, even if the TV was already damaged before and you just didn’t know it until you opened the box. If it was cracked, or anything wrong with it, as long as the TV BOX was fine when you bought it whatever happens after that it’s not on them. Even if you know you didn’t mishandle or break it and you believe the TV was given to the store that way, you can’t return it. They won’t accept it. They didn’t explain that to us about “geek squad” how they can deliver and install that way if something was already wrong with the tv it would be on them not us. The manager said it’s our responsibly to ask if we don’t feel comfortable installing the tv. You know your policies maybe you need to teach your workers to explain everything. I don’t work for you, I’m just a customer who would like to know everything regarding damages to a TV ahead of time. Clearly we do feel comfortable installing we’ve done it before so why would I ask? That’s not the issue. The issue is that if the TV was already not working the only chance we had for it not to fall on us was not handling it ourselves but by the geek squad. They should really encourage everyone to use and pay extra for their service in case there’s any issues with the TV but they don’t. Why? Maybe because they know they have received damaged products and they still want to sell and not be responsible for damaged items they have already received. So they don’t explain to you your rights or their policies as they should when buying expensive electronics. WILL NEVER BUY AGAIN. The manager was very rude and cocky to say it’s out fault for not asking. It’s your store, if you want to sell products and have good ratings you should really advocate for your clients and tell them their rights ahead of time when buying super expensive products.