Best Buy Atwater Village

Great store, great customer service, never had an issue been coming here for years!

Customer service at pick up is horrible ! Would never come back to this store !

If you ask for help they just tell you to go to a different part of the store where more employees will just walk by and ignore you.

I want to report an extremely disrespectful and frustrating experience I had at the Atwater Village Best Buy. I came in simply trying to exchange a defective product I bought less than 30 days ago, and from the moment we approached the counter, both managers, Chris and Alexis, acted like they wanted to get rid of us. They were immediately rude, dismissive, and unprofessional, talking about us through their earpieces, cutting us off mid-sentence, rolling their eyes, and making no effort to help. They kept repeating “it’s past 14 days” even though this was a defective item, and instead of trying to understand the situation, they just brushed us off. Chris eventually said “I’m done,” told us to “deal with corporate,” and walked away, leaving us abandoned with the defective product and no resolution at all. Alexis continued being rude and dismissive, making the entire situation humiliating and uncomfortable. Their behavior was incredibly unprofessional and honestly embarrassing for a store of this size, and after how poorly we were treated, I feel the need to warn others to avoid dealing with these two managers. I’m asking that this be investigated seriously, that something be done about the way we were treated, and that someone finally helps me resolve this since they refused to do their jobs.