I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled.
Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop.
I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy.
As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
Clocks are the best, good prices and variety of brands.
As a black woc I always feel racially profiled when I enter this store. If I didn’t have to I definitely would not have been in there.
But imagine being almost 60 and having security look at you and do preventative steps to try to thwart you from what they believe you may do (like move their position to the door leading out and then going back in when you leave). It’s 100% racist stereotyping and honestly I’m hoping they do do something because I’m old enough that I never argue but I do like to sue.
Anyways looking forward to this dinosaur of a store to go out of business. May the security continue to overlook the people who really steal (so they can get away since they want to focus on black shoppers so much)
Best Buy is the new Circuit City. Like what do yall actually have anymore? I remember growing up if a video game came out I could just drive to Best Buy and pick it up. Now nothing is ever available at any location. Half the time I can’t even order it online. You guys have zero stock of anything good or new. All the most popular stuff always sold out. What do you guys even sell DVDs and CDs??? like put this place out of business already