Best Buy Atwater Village

ent to Best Buy to buy a refrigerator, knowing exactly what I want and for the first 15 minutes, I couldn’t find anybody and I happen to find a employee pretty much standing in the corner playing with the tape in his hand. The employee’s name was Omar D. And write off the back I could tell he did not want to be at work when I was talking to him. He did not acknowledge was not helpful whatsoever and when I told him exactly what I want during the final checkout, the total amount due did not make any sense and I asked him why he had no explanation on why just looking up in the air pretty much saying, take it or leave it. So I left the store Kim sit in the car looked online same exact one same delivery options and my total was $49 difference. I just don’t understand how people would hire individuals like this that just come into work just to collect the paycheck and go home when there’s people out there that will do anything to have a job. They enjoy working and helping people‘s needs Best Buy. You could do better than this. I have a talk with this individual because you will lose

The store is spacious. I went to return a Lenovo Legion laptop this morning, and though the staff at the return desk were busy, they eventually came by to help me resolve an issue with my computer resetting (I forgot to reset my computer to the original state), and I was able to leave despite the issue remaining unresolved. The overall experience is great!

June 2025 & Sept 2026 I went in to purchase a DSLR camera. Both times there was not a single person who was able to assist me as there were certain features I was looking for in a new camera. Last year, I had to call Nikon to ask for help. There were hardly any cameras on display and certainly not the one I wanted to purchase. When I went in to the store last month noticing I was going to have a similar experience I requested a manager, Gevorg, who was polite while offering no assistance. He told me, the person who has camera knowledge was not in today but he’d get someone to bring me a camera that I could not test before purchasing. I left frustrated, paid $1700 for a camera I desperately needed and prayed for the best. In a time where brick and mortar businesses are closing weekly, the picture below is what I captured while I couldn’t get any assistance in the camera department.

I bought something and returned it the same day, but when I checked my refund, it was 10.00 short; I checked the receipt and it said 10.00 for donations, but I never authorized any donations.😡😡