Customer service was excellent
Michael M
January 12, 2026
Disrespect at Los Feliz, but West Hollywood made it right
I bought an open-box MacBook Pro in fair condition, which clearly stated it could be missing accessories. Mine came with no charger, so I bought one separately.
Later I realized I’d spent almost the same as a brand-new MacBook, so I went to the Los Feliz Best Buy to exchange it. They told me they’d only take the return if I also gave back the charger — and they wouldn’t refund the charger. I explained that the charger wasn’t included in the original purchase, but it felt like they were accusing me of keeping something I never got.
I asked to see the return policy. The manager, Mark, was incredibly rude and actually threw the paper at me. That level of disrespect is completely uncalled for.
Luckily, I went to the West Hollywood Best Buy, and they handled the exchange without any issues. Polite, professional, and fast — exactly how it should be.
One store gave me attitude and assumptions. The other gave me service and respect.
David with the Microsoft team was so helpful in getting me my desired GPU. He was friendly, cordial, patient and extremely helpful. 6 stars if I could.
Excellent customer service.