Best Buy Atwater Village

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Amazing service and great location! Special thanks to Brenda! She was great and was helping multiple people at once effectively! They were able to help with an order that was large and needed to be returned, even when I was a day late on the return date, they made an exception for us because we got the Best Buy Membership, which was honestly great! It's convenient and well worth the price.

Good place

I had a return date for my purchase of Jan 15th. David at Best Buy refused to take my laptop claiming the return date was the 14th when clearly it says on the app the 15th. I called customer service and they confirmed it was the 15th. This is a horrible trick on their part to force me to keep the laptop