The store doesn't have a huge amount of merchandise, yet the staff still can't keep the shelves organized... My child picked out a Lego set priced at $69.99—there were several boxes of it sitting under that price tag—but at the checkout, I was told the price was actually $99.99. I don't mind spending the extra $30 on my child, but I’m used to paying the price listed on the tag, not whatever figure I'm quoted at the register; after all, maintaining order and providing service is exactly what store employees are paid to do.
Response from Best Buy
July 26, 2026
Hello,
Thank you for the review. We understand your concern with not having the right price communicated.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 193703
Nice best buy, friendly people, good job, I love this place. Very clean. All the new stuff comes here.
Melvin was super helpful when I brought in my broken laptop. They weren't able to fix it because it was too old of a model, but he explained all my options and ultimately I didn't walk away feeling too bad about my dead laptop. Thank you!