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Frequently Asked Questions About Best Buy Atwater Village

How do I check product availability at the Atwater Village Best Buy?
How do I check my order status?
My local Atwater Village Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Atwater Village stores’ holiday hours?

Recent Reviews

4.2
(5029 reviews)
Vahan P
April 18, 2025
5 out of 5
I like the environment.
Ricardo O
April 16, 2025
1 out of 5
Terrible customer service i came in to buy a play station 5 and one bald headed tall employee passed by me 2 times didn't acknowledge me try to help me or anything I finally found a young man scanning a TV and asked if he could send someone to help me he came to check on me 5 minutes later and said he called for assistance and that all the employees where busy with other customers but that someone would come to help me no later than 15 minutes later I got tired of waiting after 15 minutes so I just left definitely will not be shopping here again or recommending this location to anyone
Response from Best Buy
April 17, 2025
Hello, Ricardo. Thank you for reaching out. It can definitely be frustrating waiting longer than expected to receive assistance and we are glad you brought this to our attention. If you have any questions or need any assistance, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 65049841. Best, ^AllisonS
T M
April 10, 2025
5 out of 5
Natalie helped my grandparents with a return and was very very helpful. Need more folks like her. She was excellent.
Lisa M
April 08, 2025
1 out of 5
I’m at Best Buy right now. Was trying to decided what tv I was going to purchase today from them. I sat on the floor since they don’t have seating and was viewing the tvs and their color vibrance. An employee named Vince came over and told me I’m not allowed to sit on the floor. I said I’m viewing which tv I want to purchase and he said you can go take a seat over by the phones. I was sitting up against a wall not in anyone’s way where someone would trip over me. It’s not that big of a deal but he was rude in his delivery. Won’t be back.
Response from Best Buy
April 08, 2025
Hey there, Lisa, Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience shopping at one of our locations and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65022620" and share your full name, email, and phone number. Thanks, ^Jacob

About Best Buy Atwater Village

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