Best Buy Menifee

The worst company in history. It's a mental illness. The shipment may arrive or it may not. They give you reasons like the address is incorrect. I've sent it several times, and I'm still waiting. A week has passed, and every day it's the same thing: my order hasn't arrived. They use artificial intelligence most of the time to talk to customers. Isn't there a phone to talk to the employees? Doesn't this company have any customer service centers? They love to torture customers. I don't recommend this company. It's terrible, terrible, terrible.

Purchased an iPhone 16 back on December 22nd and just picked up a MacBook Pro from them on Feb. 7th. Both times the girl with the pink hair was super friendly and helpful. While shopping for computers Cheyenne was able to help me make a decision on the model of MacBook that would suit my needs. Nothing but positive experiences here and the staff is cool.

I’ve been to this Best Buy multiple times over the years and the customer service was always good, but this time it was kind of bad. First, I showed an employee a monitor I saw at another Best Buy that was cheaper than the price they had listed. I asked for a price match and showed a recent picture with the model number and everything. The employee was helpful and got a manager to check. That manager then radioed another manager with more authority. When he came over and found out I was trying to price match, he didn’t even look at the picture or the proof — he immediately said, “I can’t price match something from another store.” I understand if it was some random store, but this was another Best Buy. The website and app both say customers can price match an identical item, so it felt dismissive that he wouldn’t even look at what I was showing him. I ended up just buying an SSD instead, but I had issues there too. I asked an employee near the TVs for help getting an SSD, and he said he’d send someone right over. I waited about 6–8 minutes and no one came. I had to ask the same manager who refused the price match to get help, and only then did someone assist me. While I was walking to the register, the original employee finally came over and asked if I still needed help with the SSDs. By that point, around 15 minutes had passed. There was no apology or acknowledgment of the wait, which felt disrespectful. Overall, I’m disappointed in the service. I wasn’t able to price match even though I had proof of the same model at a lower price, and I felt dismissed and ignored. There was also a lack of inventory, which wasn’t the main issue but is still worth mentioning. Because of this experience, I don’t plan on returning to this location.

Great customer service