Marie-Pier A
March 24, 2025
There is no way to reach this store over the phone, calls are put on hold and always transferred to call center. At the call center they can’t help with store orders so it makes it very tricky to get any help. I ordered an item relying on the delivery date indicated during checkout. The day of delivery, the order didn’t arrive and the next day I received a message stating my order could take a week to arrive. I will be gone for a week, so for me it was very important the order arrive at the delivery time that was guaranteed during checkout. I am trying to call the store to have them hold the item so I can pick it up today, but no one at the store answers, and call center is not helping either with this matter. It would be very simple to tell them to hold the item for me as it is still at the store, if they would pick up the phone.
Response from Best Buy
March 24, 2025
Hello, Marie,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important an order can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64964108
regards,
^Brandon
Annastaysha W
March 15, 2025
Jeff ensured everyone (customers) remained in an orderly respectful fashion for a pokemon release drop & it is greatly appreciated! He was also very friendly. I hope to get more ^_^
Thank you!
Awesome Service at Best Buy Team by Andrew the Verizon Wizard (Best deals finder) and thx Andrew and Manny the managers for great customer service. Highly recommend this store! Truly Best Buys with the best guys👍😎