We had a great experience here, my son went in to get a computer and Robert was absolutely amazing in helping us find something that matched our budget. I loved that he spoke directly to my son instead of us and really helped find out what HE wanted and helped educate him on what he needed to meet his goal. We came back the next day for some remotes and he came up to us asked my son how everything was going with his computer and helped us find a great choice in a remote on what our concerns were and even talked us into a new tv educating us that ours was broken . Although I was sad at how much I had to spend this weekend. His genuine Connection and partnership through our process, made it so much easier and such a delightful experience. Thank you Robert for all your help !
Gilberto M
September 05, 2026
No help. employs talking personal stuff & customer's trying to get help
Response from Best Buy
September 06, 2026
Hello, Gilberto,
Thank you for sharing your concerns with not being able to get support and employees speaking amongst themselves in store when you asked them for support. We would be glad to investigate this experience further if you would like to reach out to us on any of our social media profiles below with Review 218772 for support.
Facebook (https://bby.me/Afx8jb)
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Blake was absolutely amazing and made my experience at Best Buy so much better. He was extremely helpful, patient, knowledgeable, and genuinely took the time to make sure everything was handled correctly. He explained everything clearly, answered all of my questions, and never made me feel rushed or like I was inconveniencing him. You can tell he actually cares about helping customers rather than just trying to get them out the door. After dealing with a somewhat complicated situation, having someone as professional and understanding as Blake made a huge difference. He went above and beyond, and I really appreciate the time and effort he put into helping me. Definitely one of the best experiences I’ve had with an employee at Best Buy. Blake deserves the recognition!
Didn't have the apple products I needed