Best Buy Merced

I had a serious issue with a blocked iPhone where Apple had sent a verification code to an old number I no longer have access to. I thought my situation was hopeless—until I met **Alex Torres-Morgante**, the Sr. Counter Intelligence Agent at Geek Squad, Best Buy Merced. Alex went above and beyond to help me. He worked tirelessly and explored every possible solution to unblock my phone. His expertise, dedication, and determination were truly remarkable. It wasn’t an easy task, but he didn’t give up—and **he got it done**! Thanks to Alex, I now have my iPhone unblocked and functioning perfectly. I can’t thank him enough for his professionalism, patience, and exceptional service. If you need help with your tech, Alex is the person to go to. He’s a true lifesaver! Thank you, Alex, for turning what seemed like an impossible situation into a success. I’m forever grateful! Marco

I had a disappointing experience at the Best Buy in Merced when trying to return a TV I had purchased online. The TV was delivered on the 17th as a gift for my spouse for Christmas. When unboxing it, we noticed a crack on the right-hand side after removing the protective films. I brought the TV to the store and explained the situation to an associate, who inspected the TV and box. Unfortunately, instead of understanding my concern, the associate was dismissive and implied that my explanation “didn’t make sense,” citing an impact point on the TV. I understand that in-store associates are limited in what they can do, and I even acknowledged that to the associate, but their unprofessional attitude made the situation worse. Ultimately, I resolved the issue by contacting Customer Care, who accepted the return and arranged for a replacement TV. While I appreciated the resolution from Customer Care, the experience at this location left a bad impression. The lack of courtesy and tact from the associate means I’ll likely avoid this store in the future.

Cool store! Shout out to Joshuan Alarcon for helping me pick out a pokemon card set for my little nephews birthday. He was super helpful and even showed me some options that I would consider. Thank you for some awesome customer service.

Good electronic gadgets