Very disappointed, Best buy really sells you on the Total membership, but after trying to return a phone which was just 2 days over the 15 day return policy, they would not accept the return. When I purchased it, the salesman told me that I have 60 days to return it which the Total membership, which is untrue. Just another crooked company that doesn't honor their own policies as well as tells you lies. I'm NEVER buying from Best Buy again!!!
Response from Best Buy
October 20, 2024
Hi Dale,
Thank you for sharing this feedback with us through your Google review. This is certainly not the experience we want for our valued customers. I would be more than happy to look into this return for you today and see if there is something we can do to help. Please connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you're reaching out regarding your "Google Review" and include the conversation number 64330946 so we can quickly identify and assist you.
Thanks again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee
Srikanth G
October 01, 2024
Staff was quick and helpful