Advertising is wrong. Winter one store and they didn't have it they said we haven't carried that in months. Went to a different store that was Miles and Miles away. Then look for it and it wasn't on display the guys had to go in the back for it. 🥺 They don't want you to buy the cheap one they only have the expensive ones on the shelves. Go figure really 🤔🤔💯
Response from Best Buy
August 22, 2025
Good Morning, Michael.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#33073" for reference. You can find us here:
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Kind Regards,
^Trey
Mom purchased iPhone. Service with Shabeer was top notch. About a month ago, the worst Best Buy Service at The Plant. I highly recommend the Milpitas Best Buy. Consistent service from the staff.
Nice Customer service. Thank you
I had a great experience at the Best Buy in Milpitas on 8/13 around 2:00 PM. The store agent at the entrance was extremely helpful — he’s around 5'11" tall with a strong build — and he assisted me in checking whether the pickup locker was working properly. He then quickly reported the situation to the tech team in the back. Even though the locker wasn’t working perfectly, thanks to his help the whole process was smooth and hassle-free. I truly appreciate his excellent customer service, and I hope the manager can recognize the outstanding work he’s doing.