Quite clean store. I like shopping here.
I tried to return a brand new unopened product 16 days after purchase, but they won't accept returns after 14 days (seems like it's 30 days everywhere else). Would have happened sooner, but was traveling during that time. Manager said she could make an exception if I sign up for their predatory annual subscription plan at only 49.99/year (with a ton of fine print, probably about making it difficult to cancel). Disgusting policy and another example of why this chain is going the same way of Fry's and Circuit City. They have so much open space on their sales floor that they could lease it out to other tenants.
Response from Best Buy
July 27, 2025
Hi Kieran,
Thanks for sharing this review with us here. I can undestand your disappointment regarding not being able to return your product due to being outside of our return period. We always aim to be transparent with our policies and have our return policy printed on your receipt, as well as available on our website here: https://bby.me/a4k50e. If you would like to share any additional feedback with us, or need any help, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/im99yl), Twitter/X (https://bby.me/9ulysm), or Instagram (https://bby.me/m51ohk). Please also include the Google Review reference number #21236.
Regards,
^Caleb
Title: Frustrated and Disappointed – No Help Retrieving My Phone Invoice
I purchased a phone from Best Buy on March 1, 2025, and recently lost it. I needed the purchase invoice to retrieve the IMEI number, but when I visited the store, they told me they couldn’t pull up the bill, even though I provided the purchase date and my details.
I then called customer service, hoping for better support. Unfortunately, they simply redirected me back to the store, which was already unhelpful. I’m very disappointed with this loop—no one seems to take ownership or offer a solution.
For a major retailer like Best Buy, not being able to retrieve a basic invoice is unacceptable. This experience during a stressful time has left me frustrated and let down. I expected better.
Response from Best Buy
July 15, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. We definitely understand the need for support in a situation like the one you have described. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #15811 in your message. You can find us here:
Facebook (https://bby.me/kgcdzz)
Twitter/X (https://bby.me/0nzu71)
Instagram (https://bby.me/bl86u8)
We hope to hear from you!
Cheers,
^Ryan
Store was very clean and the employees are very helpful