Best Buy Milpitas

Quite clean store. I like shopping here.

I tried to return a brand new unopened product 16 days after purchase, but they won't accept returns after 14 days (seems like it's 30 days everywhere else). Would have happened sooner, but was traveling during that time. Manager said she could make an exception if I sign up for their predatory annual subscription plan at only 49.99/year (with a ton of fine print, probably about making it difficult to cancel). Disgusting policy and another example of why this chain is going the same way of Fry's and Circuit City. They have so much open space on their sales floor that they could lease it out to other tenants.

Title: Frustrated and Disappointed – No Help Retrieving My Phone Invoice I purchased a phone from Best Buy on March 1, 2025, and recently lost it. I needed the purchase invoice to retrieve the IMEI number, but when I visited the store, they told me they couldn’t pull up the bill, even though I provided the purchase date and my details. I then called customer service, hoping for better support. Unfortunately, they simply redirected me back to the store, which was already unhelpful. I’m very disappointed with this loop—no one seems to take ownership or offer a solution. For a major retailer like Best Buy, not being able to retrieve a basic invoice is unacceptable. This experience during a stressful time has left me frustrated and let down. I expected better.

Store was very clean and the employees are very helpful