Best Buy Mission Viejo

Don't assume that just because you purchase a $600-$700 laptop here that they'll do anything to help, like they used to. The guy at the Geek Squad counter was pretty rude and dismissive about helping at all, as it was, but I bought the laptop here less than a year ago. And, yeah, I did expect to get help since I bought it here and it won't sync to the phone that was also purchased at this location around the same time. Wow, was I incorrect. The fact remains that good customer service goes a long way and I wouldn't have walked away nearly as upset if the guy could have stood to be even slightly friendlier during our brief chat. But friendly service doesn't seem to apply at this location's Geek Squad counter anyway. ETA: No thanks, Best Buy responder/Owner. I'd rather pay another business that is friendly and not so dismissive, from the get-go. Again, I incorrectly assumed that the purchase alone would afford me some type of help from your Geek Squad employees since the laptop & phone are both less than a year old but if That guy manning the department this morning is any indication of what paying even MORE money to you would get me? Then I'm all good and happy to pay someone Else for assistance. I went in as a customer and having a good day other than the syncing issues and he made sure to change that. Now, not only will I not be shopping at Best Buy anymore, but You might consider doing more to help HIM figure out why he thinks it's OK to speak to your customers in such a rude and dismissive way.

I needed a quick charger and cord. Returned 2 and gave up

I had to return a television. I purchased the wrong television and box it up properly. Through Amazon I did not initiate the return process properly. The supervisor Andrew came to the rescue and expedited the return process correctly. I had a great experience, I was in and out of there in less than 5 minutes. Thank you Andrew, Tyler and Jacob for making it a painless experience

I’d like to make an amended review for Best Buy- after posting my anger on July 10th, within 12 hrs I received a reply and my message was immediately forwarded to Trey who promptly arranged a replacement fridge which is being delivered on Wed! I want to Thank both Meaghan & Trey for their prompt and professional responses