Best Buy Mission Viejo

Shaylyn, in the Mission Viejo, CA store is fantastic! I had “return /customer service “ anxiety after a horrible 2+ hour Best Buy AI customer service call experience earlier today. So, got in my car, drove to the brick and mortar store that night., No one was at the door, I looked over to the cashier area and up popped a young man with a smile. He immediately put me at ease with his knowledge, and professionalism\. He listened to what I needed, understood what I wanted my and budget, and offered great suggestions without making the process feel overwhelming. He made everything easy and helped me find a different laptop on sale that I’m stoked with. For someone working as a cashier, he handled himself on the sales floor with the knowledge and confidence of an experienced sales professional. Your team is fortunate to have him. 5 stars around. I hope he gets the recognition he deserves!

I wasn't sure which charger to get, and Shayen took the time to walk me through my options without any pressure. He was patient and kind, really respectful. He asked what I needed, then pointed me to exactly the right one. I left feeling confident in my purchase.

Helpful easy for online orders

Placed an online order and went to pick it up at customer Service. They proceeded to say they don’t have my order when I have email paid receipt and confirmation. Then Proceeded to say, my card was flagged as fraud Don’t go to Best Buy choose somewhere else horrible customer service