Best Buy Mission Viejo

There is no customer service. I came into the store wanting to buy a phone gimbal. The gimbal was locked up in a cabinet, and no employees were available to help. They were talking to each other about lunch breaks. I approached a guy at the front of the store for assistance. He said he would call someone. I waited 15 minutes, but nobody came. I asked him again if he could personally help me. He said no and that he would call someone again. I told him nobody was willing to help me and that I wanted to buy something. I got mad and left. This is not the first time this has happened. It is this store location: BAD Avoid Store in Mission Viejo 25422 El Paseo Mission Viejo, CA 92691 If you want to go to a Best Buy store, go to the one nearby in Irvine: Irvine Lake Forest 16171 Lake Forest Dr Irvine, CA 92618 They are a lot better and have much better customer service. Employees there are willing to help.

It was empty, great to have help from the staff. They were friendly and helpful.

Do not buy from here. Geek Squad is incompetent. Bought an open box 65” LG C4 OLED just to get home and find that someone had returned a 55” TV in the box and this Best Buy’s Geek Squad couldn’t do the bare minimum and at least verify that the TV they were accepting as a return was the correct TV. They got screwed over then screwed me over and had zero solutions for me except for a refund.

Worst customer service! The guy in laptop section did not even wait to listen my questions. There were too many employees and few customers so I was wondering why they did not want to listen to a serious customer.