Best Buy Mission Viejo

I went to this store to try and pick up an online order I placed for pick up at another store, and asked if I could pick it up there instead (while still honoring a $10 reward I obtained from Best Buy) and they said yes as long as I cancelled my order (Zeb was the employee) which I did as instructed. All of a sudden I was told that they could not sell me the item due to a “system wide stock issue” and so I left without the item I pre ordered, and was unable to use the reward at all, causing me to have to pay full price. Really disappointed and Joy and Samantha with customer support were nice but unhelpful. Lots of miscommunication at all levels with Best Buy in my experience, and they dont go above and beyond for their customers compared to other retailers. I’m taking my business elsewhere.

Awesome place, everything have!

My boyfriend and I went to Best Buy today to do an exchange, we had the unfortunate chance of meeting lovely Kevin. He looks like he's in his 50s wearing a Hermes belt and a bunch of bracelets. From the start, his tone was condescending and annoyed, the way he talked to us as if we were stupid type of tone. We were trying to show him the purchase details and warranty information directly from the Best Buy app on our phone, yet he insisted he couldn't find anything on his end. And he kept going on and on that he can't find it. Instead of calmly working with us to resolve the issue, or ask another employee to help with his lack of problem solving skills. He turned to my boyfriend and said, "You come over here, come around and look," in a way that felt completely belittling and unnecessary. My boyfriend is non confrontational person so he just comply but he felt so uncomfortable and disrespected. Kevin kept letting out these big sighs like we were a huge inconvenience, and the whole interaction just felt unnecessarily hostile. My boyfriend and I are very respectful to customer service workers because i myself are one and my boyfriend is a veteran that can't even break his habit of saying sir/ ma'am. We were polite the whole time! As soon as he told my boyfriend to go around to look at the screen at the register I was done. I had to go ask for someone else to help us because his attitude was that bad, I just can't believe this was just going on in front of other cashiers. Thank goodness I talked to the right person there, his name is Tim. He was very kind and helpful. He literally found it and solved the issue in not even 5 mins. Cherry on top, when Kevin finally handed us our new mouse, he SLAMMED the box down on the counter and said "HAVE A NICE DAY" in the most sarcastic way possible. I can't believe I didn't yell at him right there. I just took it and left. It was honestly one of the worst customer service experiences we've had. We left feeling so disrespected and frustrated because literally he was just so rude for no reason and I wish I would've called him out. I hope he got talked to by a manager or something about this behavior is embarrassing and bad on the company's reputation.

Well laid out and friendly staff