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Frequently Asked Questions About Best Buy Mission Viejo

How do I check product availability at the Mission Viejo Best Buy?
How do I check my order status?
My local Mission Viejo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mission Viejo stores’ holiday hours?

Recent Reviews

4.1
(2347 reviews)
sebastian v
July 02, 2025
5 out of 5
⭐️⭐️⭐️⭐️⭐️ Amazing Service from Hamzah – Give This Man a Promotion! I had an incredible experience at Best Buy thanks to Hamzah! I was shopping for a Wi-Fi mesh system and was honestly feeling overwhelmed by all the different options. Hamzah immediately noticed that I was struggling and came over with the absolute best attitude, ready to help. He was knowledgeable, efficient, and incredibly patient. He asked all the right questions to understand what I needed and walked me through the best choices without any pressure. Thanks to him, I left with the perfect setup—and total confidence in my purchase. Hamzah’s customer service was top-tier. He went above and beyond to make sure I was taken care of. It’s rare to come across someone so genuinely helpful and committed to making sure customers walk away happy. He truly deserves to be recognized by Best Buy leadership—promote this man! His hard work, professionalism, and positive energy should not go unnoticed. Thank you, Hamzah, for being amazing!
Caleb H
June 19, 2025
5 out of 5
Don't usually go and ask for help but said I was going to buy a TV and bam guy was off and help me pretty quickly and told me some things about the one I wanted didn't try to up sell me too much which I liked
Jonny C
June 17, 2025
5 out of 5
Actually spoke to a salesman who looked for the item I was trying to find out if it was in stock
Daniel R
June 08, 2025
1 out of 5
I went to this store to try and pick up an online order I placed for pick up at another store, and asked if I could pick it up there instead (while still honoring a $10 reward I obtained from Best Buy) and they said yes as long as I cancelled my order (Zeb was the employee) which I did as instructed. All of a sudden I was told that they could not sell me the item due to a “system wide stock issue” and so I left without the item I pre ordered, and was unable to use the reward at all, causing me to have to pay full price. Really disappointed and Joy and Samantha with customer support were nice but unhelpful. Lots of miscommunication at all levels with Best Buy in my experience, and they dont go above and beyond for their customers compared to other retailers. I’m taking my business elsewhere.

About Best Buy Mission Viejo

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