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Frequently Asked Questions About Best Buy Mission Viejo

How do I check product availability at the Mission Viejo Best Buy?
How do I check my order status?
My local Mission Viejo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mission Viejo stores’ holiday hours?

Recent Reviews

4.1
(2310 reviews)
Winifred
February 13, 2025
5 out of 5
As more and more offerings are online only, im grateful for a store i can walk in. I bought my last 2 TVs here and they were expertly wall mounted. Here's an interesting story about online versus walk in store. I recently bought a Blu Ray dvd player from Amazon. I couldn't get it to work and returned it. I bought the very same dvd player from Best Buy and it works perfectly. We must support our local in person stores or soon they will all be gone. Im a big fan of Best Buy. My washer, dryer, laptop, tvs, new cell phone-all bought at Best Buy. It's essential that stores like this stay popular.
Aundrea T
February 09, 2025
1 out of 5
I came here to buy a toaster oven, and wanted to decide between a Breville and a Cuisinart. They didn’t have the Cuisinart on the shelf and wouldn’t let me look at it, even though it was sitting there in the box. How is somebody supposed to decide? It’s a giant waste of time to take the toaster oven outside open the box and then decide to bring it back. Stupid stupid stupid. I’m about to purchase a few big ticket items and won’t be purchasing them from Best Buy.
Response from Best Buy
February 10, 2025
Hi, Aundrea, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64796025 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Alyx H
February 07, 2025
1 out of 5
Terrible manger and services
Response from Best Buy
February 07, 2025
Hello, Alyx, Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving courteous customer service, especially when visiting your local Best Buy store. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64785769" when reaching out via social media. Thank you, ^Ruby
Nick M
January 26, 2025
2 out of 5
This location is under staffed. The checkout line is slow and it's difficult to find employees when I need help. Most of the people who work here look miserable and it definitely reflects in the customer service. I only shop here out of convenience.
Response from Best Buy
January 26, 2025
Hello, Thanks for sharing your feedback with us. I understand not being able to receive a quality level of service with your purchase, wouldn't be a welcome situation. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64730740" in your message to us. Sincerely, ^Melissa

About Best Buy Mission Viejo

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