Best Buy Modesto

Staff was really helpful

They are soooooo nice here!!!! They really want to help you out, find what you are looking for, or narrow down searches. They helped me with a coupon and to also find the item in store :) awesome!!! The manager is superrrrr on it, very nice as well and the male employees who helped me were all super nice.

Anthony was amazing

Absolutely unacceptable customer service. I spent over $500 online because Best Buy’s website showed there were 5 Meta glasses in stock and even sent me both an email and text saying my order was READY FOR PICKUP. I drove 45 minutes to this store, wasting my time and gas, only to be told they didn’t have the item. I literally watched another customer purchase the exact same Meta glasses about 10 minutes before I went to pick up my order. If there were no glasses left, how was someone else still able to buy them? And if there truly weren’t any left, why was my order marked as READY FOR PICKUP? That makes absolutely no sense. The employee who first helped me was polite and professional, and I have absolutely no complaints about him. The problem was the manager. His attitude was incredibly rude and dismissive. There was no apology, no explanation, no attempt to fix the issue, no offer to locate the item at another store or provide any alternative. He basically told me, “We don’t have it,” and that I could just go home. That is not customer service. Inventory mistakes happen. I understand that. What I don’t understand is confirming an order as ready, making a customer drive 45 minutes, and then acting like it’s somehow my problem when the store can’t fulfill its own confirmed pickup. If you don’t have the product, don’t tell customers their order is ready. I wasn’t asking for compensation. I just expected basic respect and someone who actually cared enough to try to help. Instead, I left feeling like my time meant absolutely nothing. I canceled my order, got a refund, walked next door to Target, and bought the Meta glasses there with no issues. I expected far better from Best Buy, especially after spending over $500. This experience was completely unacceptable.