Doing a pick up for an online order. Store was heavily staffed. Couple of customers walking around. Took quite some time to locate my order. Which was placed a day before. These are all open box items. Majority of inventory is large appliances. May take some browsing to get a reasonable deal. Parking lot is large. Teo handicap spots in front of main entrance. Public restrooms are available.
Response from Best Buy Outlet - Montclair
August 14, 2026
Hi, Craig,
Thanks for reaching out to share this review here. We hate hearing it took an extended amount of time to find your order, and would be happy to connect with you to get some additional details in order to formally document your feedback.
To get started, please send us a message on Facebook ( https://bby.me/rHkwQQ), Twitter/X ( https://bby.me/WHs03t), or Instagram ( https://bby.me/fu56S3). Please also include a note stating you are reaching out from a Google review by including this reference number: 203223. We look forward to hearing from you!
A huge thank you to Danny, Daniel, Mitch, and Kevin for going above and beyond. They were patient, answered all of my questions, and made sure I was comfortable with my returns and purchase instead of making me feel pressured. Their customer service was outstanding.
I’d also like to recognize the manager, Danny, for leading such a great team. You can tell he cares about both his employees and his customers, and it really shows in the atmosphere of the store.
If you’re looking for open-box appliances or electronics at great prices with exceptional customer service, I highly recommend stopping by this outlet. I’ll definitely be coming back for future purchases!
A few deals, but most are damage or returns, be aware