This store could not care less for their customers. Their "customer service" is beyond terrible, the way they speak to and treat people is a joke. The store refused to resolve the issue and phone support just bounced the blame back to the store. Would absolutely NEVER recommend this location, or the company in general, to anyone. Save yourself the headache and frustration, shop elsewhere!!
They could barely understand the questions i was asking and literally hung up on me after they failed to even answer basic in store questions
Response from Best Buy Outlet - Montclair
December 10, 2025
Hello and thank you for your review.
This is not the kind of customer service we strive to provide here at Best Buy. We'd like to follow up on this and make sure it gets documented in our system. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/803rg3)
- Twitter/X (https://bby.me/89xp7i)
- Instagram (https://bby.me/tws7vm)
When reaching out, please mention it is regarding your Google Review 84647.
Kindest Regards.